Speakers constantly dropping out

Hard to tell, those of us who are not Sonos employees have no access to any of that data in the diagnostic, and you’ve not explained you system, and particularly how it connects to your LAN well enough to tell.

I would certainly suspect some sort of wifi interference , and would start by doing a simple network refresh, by unplugging all Sonos devices from power, then rebooting the router. Wait until the router comes back up before plugging back in the Sonos devices. 

Note that Sonos folks who can look at diagnostics are rare on the weekends, you may need to wait until Monday for someone to look at that diagnostic.

I’ve done that countless times and nothing changes.  System is Port, hard wired.  Beam, hard wired.  Move, Roam, Office (pair of Ones and a Sub), One in bathroom, One in garage all on Sonos net.  Only room that ever has any issue is the Office.  Brought the Roam in today just to see.  Office cuts in and out, Roam plays just fine.

Only BEAM and PORT are hard wired? Are you playing Office as part of a Group?

Correct.  Office is a pair of Ones and a Sub

A ‘Group’ is multiple Rooms playing the same music. The Office ONE’s and SUB are a “Room’.

When you Group Rooms, the first Room listed is the Group’s ‘Coordinator’. All network traffic for the Group passes through the Coordinator. If there is a network issue, such as wireless interference and the Coordinator has a bad connection, the Group will suffer. If this is the case, building the Group in a different order may help. Also, for the stereo pair of ONE’s, the left speaker is the pair’s Coordinator.

Are there any other wireless devices in the Office that are near the ONE’s? If so, experiment with increasing the distance between units. Physically swap the left and right ONE’s as a test.

We cannot rule out a hardware issue in the Office.

Living Room (Port, wired) is Group coordinator.  In Office, left One usually cuts out first, comes back, then right One, comes back, then Sub, then all go off.  I brought the Roam into the Office to see what happened.  Office did the same thing, Roam never missed a beat.  Roam was about 3 feet away from left One.  If it were a hardware issue it would be constant.  So far today Office has not glitched.

If there’s an IP conflict with the Port why doesn’t it ever glitch?  All Office devices are at least 1 meter if not more away from any device.  Router was rebooted yesterday.  All Office devices were factory reset and re added to the system.

8 am alarm just started.  Living Room plays fine, Office still isn’t playing even though the app shows it’s online.

Your confirmation number is: 1343258996.

Hi @DustyB13 

It’s not the Port that’s complaining - it’s every other Sonos device, when they try to communicate with it and find something else. The conflict has cleared now, according to your diagnostics, so the reboot of the router worked. Or, perhaps a reboot/reconnection of whatever that device was.

The signal from the Beam (where the Office is connecting to SonosNet) to the Office is nice and strong, but transmission errors are reported - this is likely caused by interference either in the Office, or at the Beam. SonosNet is currently utilising channel 11, as is your WiFi. Please check in the app that all your rooms are present, then select Settings » System » Network » Change SonosNet Channel » 1. If there is an access point or router near the Beam, please move them apart.

Factory resetting has never been known to clear interference, with good reason, and does come with an inherent risk to your device. Please do not factory reset unless advised to do so by Sonos technical support.

There is no active alarm set for the Office, therefore Office would have to be included in a group to play any current alarm. This is not the case, so the behaviour is expected. After changing the channel SonosNet uses, please use the app to play to the Office, and only the Office, and monitor playback.

If you still have playback interruptions: Given that your system already knows your WiFi credentials and you have multiple WiFi access points, removing all ethernet connections to Sonos devices would be a simple and viable way of trying a completely different networking topology for your Sonos system. I recommend that you first instruct your access points to all use the same WiFi channel, as this aids grouping performance when using WiFi. If there isn’t an improvement, or if things are even worse, you can reverse this step by just reconnecting the ethernet cables and waiting a minute or two.

I hope this helps.

Why is it that everyone I talk to wants to change the channel?  I’ve done that so many times and it doesn’t stop the problem.  And if Roam light is white isn’t it on Sonosnet?  Blue for BT, white for Sonos?

Yes, Office is included in the Living Room group for the alarm.  Been doing it that way for years.  Office would not play today until I removed it from the group and re grouped.  Even then it took over 4 minutes to play.

Beam (hardwired) is at least 20’ from any network connected device.  Why is Office connecting to Beam?  Kitchen is closer.

I have removed Office from Living Room previously and played it by itself with the same results.

There are devices that are farther away than Office that do not have issues.

Then there are other issues involving Deezer but that’s another thread.