SiriusXM problems....AGAIN

We keep getting this Sirius / Sonos “unsupported DRM” error too; stream just stops after several minutes and needs to be re-started (if it is unsupported why did it work to begin with?) … wife is beginning to not like our Sonos investment (5 speakers + Port) ...

Is anyone at Sonos / Sirius taking this error Sirius-ly ??

I’ve been dealing with it the past two weeks with no resolution.  See the thread here.

I have been dealing with for days. Nobody has any answer. My wife is so sick of it and want to get of the Sonos speakers. I am trying hard to resolve with help.

I’ve had it for over a month now. Last Sonos support person I talked to said it was the the Sirius servers having an issue with the login from the Sonos app and they didn’t have an eta as to when it would resolve.  Said possibly it might be with an app update.  I’ve been through it with Sirius too.  They say it’s not on their end.  They’ve looked at my account and see nothing unusual. They even created a test account for me.  I could duplicate the issue on it.

I have timers set within the app tp turn on the system to specific channels during the day.  The issue almost always occurs when those timers start, as the app has to connect to Sirius to begin.  If I can get it connected finally it mostly stays connected.  A timers go off changing the station and it begins all overs again. It can take 10-20 attempts to get connected.  I’ve even left it connected with timers off and it’s gone for over 48 hrs with no drop.  So it’s definitely a login issue.  Unfortunately it seems to affect a very small number of users.  

I am beyond sick of Sonos not resolving this issue.  I have had problem for over a year listening to Sirius XM on Sonos.  Sirius XM plays fine direct to other devices.  I have reported problem numerous times, I have uninstalled and reinstalled the SiriusXM app numerous times and had Sonos technical support a couple of times.  A year later and the problem continues.  I now listen to Amazon music on Sonos because issue with SirusXM not resolved.

Over a year of frustration and the closest I have come to figuring this out is a glitch in that Sirius changed in past where multiple users are no longer allowed.  Sonos seems to be seen as a second sign in on your account information with Sirius and therefor it keeps shutting off.

If you are new to Sonos then don’t buy the story this is something new, investigating, working on a fix, because it has gone on too long for that to fly with me any more.

I have the same issue for over 1 year now, Sirius won’t play good, skips, jumps stops….. I have sent in diagnostics and complained.  My system is all wired direct, all other services play great, only Sirius is a problem…..  Problem is that I like Sirius the best.  I’m ready to start recording what it sounds like and posting it on social media.

Coming here again to say that I am still having issues with Sonos and Sirius, and it is beyond frustrating.

I’ve had Sonos products in two households for almost 10-yrs, but am new to the Community.

I am plagued by the same problem discussed in this thread.  That is:  Sonos keeps dropping SXM, with error messages like ‘song not encoded correctly’, ‘incorrect encryption’ etc.  I see this problem has bothered others for a long time.

Sonos:  Any idea when this problem will be fixed?  It’s extremely aggravating.  Thank You.

I have the sirius xm issue;  it seems to only happen on my newest sonos product, sonos one.  I guess my motivation to upgrade the old stuff is waning.

tech support didn’t have any knowledge of the issue; sent a bunch of diagnostics, but the tech support person couldn’t find anything.

Sonos has gone from bulletproof to it sucks.  I’ve done everything to get this resolved and the biggest error is the digital rights error to lost connection.