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opustv
Contributor I
Oct 29, 2021 1:22 AM UTC
Answered

SiriusXM problems....AGAIN

Diagnostic code 906861728

Getting really sick of this issue.  SiriusXM channels play for 15 seconds and then error out.  Today’s message is Unable to play - it is encoded using an unsupported digital rights management system.

 

15 Sonos speakers in my house..thousands of dollars...and I can’t play music.

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    Corry P
    Corry PAnswer
    Sonos Staff
    Oct 29, 2021 9:41 AM UTC

    Hi @opustv 

    Welcome to the Sonos Community!

    Thanks for the diagnostics - we are currently investigating an issue whereby a fraction of SiriusXM listeners are unable to play reliably on their Sonos systems, and diagnostics are exactly what we need.

    So far, “corrupt file” messages have been reported, so your diagnostics may shed more light on the matter - be assured that I have already shared them with our engineers, and one is already taking a look.

    Thanks again!

    In the meantime, you may be able to work around this if you have an iPad or iPhone by playing on the device and then AirPlay-ing to Sonos.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    meddle01
    Trending Lyricist I
    Dec 31, 2021 5:23 PM UTC

    I received a call today that signals what I suspected may be going on - they said it has been escalated and worked on, and at the core - was an issue of copyright etc. issues.  I suspected as much.  

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    Airgetlam
    Airgetlam
    Dec 31, 2021 6:59 PM UTC

    From whom did you receive this call? Sonos, or SiriusXM?

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    Bruce
    meddle01
    Trending Lyricist I
    Jan 2, 2022 7:55 PM UTC

    From whom did you receive this call? Sonos, or SiriusXM?

     

    Sorry - I should have mentioned this.  It was an escalation engineer at SiriusXM.  

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      SickofSonus
      Lyricist I
      Jan 2, 2022 11:13 PM UTC

      I am also extremely frustrated with this issue.   Any updates Sonos???

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      gouache23
      Lyricist I
      Jan 7, 2022 8:17 PM UTC

      I am on the phone with a tech now, having the same issue, they cannot fix it. So frustrating.

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      meddle01
      Trending Lyricist I
      Jan 10, 2022 4:29 PM UTC

      They won’t be able to fix it - it used to be channel 750 and it was moved to the “Xtra Channels” area, which if you browse via Sonos, doesn’t come up/is not available.  So your old bookmarks won’t work.  This seems to have been done intentionally.  There must be some copywrite/licensing/royalties issues going on.  Also all music now on this channel is lesser known artists, songs and tracks.   

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      Atrain907
      Lyricist I
      Jan 15, 2022 3:27 PM UTC

      Any updates on this issue. I’m having the same problem. Is this a Sonos issue or a SiriusXM issue? 

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      Bubba2029
      Lyricist I
      Feb 17, 2022 2:47 PM UTC

      And I don’t think it’s resolved yet…  Not sure what the issue is around DRM but one would think they could resolve the software licensing issue and move on.  Thank you apple and amazon and the free music services for still working :) 

       

      @sonos support - diags sent. Conf # is 968547532

       

      Thursday, February 17, 2022 - 9:37 AM Eastern Time
      Unable to play '28 - The Spectrum' - the connection to SiriusXM was lost.

      Thursday, February 17, 2022 - 9:38 AM Eastern Time
      Unable to play '715 - Classic Rock Party' - it is encoded using an unsupported digital rights management system.

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      jake104
      Lyricist I
      Feb 28, 2022 4:56 PM UTC

      This is not resolved.  I am getting this error as well.

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      Airgetlam
      Airgetlam
      Feb 28, 2022 9:05 PM UTC

      What did Sonos support say when you called them with your diagnostic number?

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      Bruce
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