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The69drajc
Contributor I
Jun 1, 2022 9:21 AM UTC
Answered

Sonos Won't Play Pitbull Globalization Channel

My Sonos App will no longer play Sirius XM's Channel 13 (Pitbull Globalization). It says no longer available, but I listen everyday in my vehicles. 

I've removed my XM account and logged in again. Same message. Anyone else?

 

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    Airgetlam
    AirgetlamAnswer
    Jun 1, 2022 8:24 PM UTC

    If all the other SiriusXM channels are playing, it’s certainly an indication of an issue with the SiriusXM server that provides your Sonos speakers their data, so it makes sense that SiriusXM would need to investigate. 

    Bruce
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    15 replies

    newst
    Lyricist II
    Jun 1, 2022 6:43 PM UTC

    Same. It started last week for me. I can still play through the app and then AirPlay to my speakers but there is no reason we shouldn’t have it. I’m going to reach out to support. 

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      newst
      Lyricist II
      Jun 1, 2022 7:29 PM UTC

      Spoke with support. They were able to isolate the issue and replicate it. After a painful 40+ minutes on hold, they will escalate it to their engendering team to work with SiriusXM to investigate and try to solve. 

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        Airgetlam
        AirgetlamAnswer
        Jun 1, 2022 8:24 PM UTC

        If all the other SiriusXM channels are playing, it’s certainly an indication of an issue with the SiriusXM server that provides your Sonos speakers their data, so it makes sense that SiriusXM would need to investigate. 

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        Bruce
          Wlgtv
          Lyricist I
          Jun 2, 2022 1:54 AM UTC

          Glad to know I’m not the only one. Been down for more that a week. Spoke with XM yesterday and they said there was no reported issues and would escalate. Hope it get fixed soon. 

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            kbunny226
            Lyricist I
            Jun 2, 2022 12:23 PM UTC

            Same issue for about 2 weeks. It also is happening with channel 47. It just so happens those are my 2 most listened to. I also spoke with support, but they had no answer. Anyone who gets a solution, I’d greatly appreciate you posting so I can fix mine as well!

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              The69drajcAuthor
              Contributor I
              Jun 2, 2022 3:07 PM UTC

              You guys are awesome, I was going to call but wasn't at home on my wifi so I figured if they wanted me to do anything it would be pointless. I've had to listen to Diplo's channel in the morning gym time lately. I knew it wasn't XM since I listen through the App & on a car radio daily so...

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              nac315
              Lyricist I
              Jun 3, 2022 11:47 AM UTC

              also experiencing this issue for about a week 

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                newst
                Lyricist II
                Jun 5, 2022 4:04 PM UTC

                I checked yesterday and it is back! Woo hoo! Perfect pool party station!

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                  The69drajcAuthor
                  Contributor I
                  Jun 7, 2022 8:34 AM UTC

                  I checked yesterday and it is back! Woo hoo! Perfect pool party station!

                  I don't think it was yesterday morning (0430 gym time), but I see it is now. This is great but also found Diplo's channel to be awesome now too.

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                  The69drajcAuthor
                  Contributor I
                  Jun 8, 2022 9:03 AM UTC

                  And now it won't play any XM channel....

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