Components & Architectural

Hi, I have 15 Sonos speakers in various configurations across several rooms. One of the speakers, a Sonos beam, was connected by ethernet cable direct to the router. This allowed the rest of the system to operate via Sonos mesh. Wi-Fi was disabled on all the remaining speakers. The “My devices” data on my internet hub showed all 15 speakers connected direct to an ethernet port via the beam. The system was operating with the Sonos S1 controller, was completely stable and performed flawlessly across all rooms and configurations. This morning i updated the system to the S2 controller. The download was somewhat clunky and appeared to crash at one point. At no point did the app ask to be connected to either a new or existing system. I now have the S2 controller, but all the speakers apart from the ethernet connected beam are now back on Wi Fi.  This is now causing major issues with missing speakers and continuous drop outs. I am now unable to disable the wi fi setting on any of the speakers

On my new Samsung galaxy s20fe sonos app unexpectedly closed after watching advertising images on first launch or pressing skip button... on my previous galaxy s8 everything was perfect

I recently bought two ikea sonos symfonisk systems and the experience has been beyond bad. To a point the two systems are basically unusable. Songs (streaming Spotify or Bandcamp) either refuses to start, just stops while playing, skips to a new song halfway or just skips halfway to not just the next song but a few songs ahead.I have a full S2 Sonos system all over the house with no problems. Two high-end routers in Mesh-setup, a Sonos Boost. Everything is updated and I still not accept a ‘it’s a wifi signal issue’ as an answer. As its clearly not that. The signal is fine, there are no problems anywhere with any other products then these two Symfonisk speakers. A cheap ‘smart speaker’ preforms better. Are these two systems simply broken and should I contact Ikea or is this something that can be solved through settings or somehow resetting them? It all seems very much more a software issue then anything else.

New S1 is total crap app! I was very exited when I first got Sonos, it was working quite well.  Now I cannot play anymore any of the music on my device nor from NAS, Sonos cannot even find my NAS anymore. S2 is no improvement, actually in many ways even worse! I will never add to my Sonos collection and looking to get rid of the whole set of useless electronics!  Sonos is going down as a company, it will be a good short sell candidate!

Why does the Sonos iOS app often fail to connect? This has been a problem with both Sonos 1 and 2. Works for a few days then stops working. Same issue across different iPhones and iPads. All devices and speakers have full wifi signal. Only thing that fixes it is a full app reset which is a pain. What is the solution. Any response about rebooting routers or access points will be ignored. 10 years later, we’re well beyond basic trouble shooting of an unstable code base. What say you??

After updating to version 13.0 build 62186220,The 'My Sonos' page resets to top every 5-10 seconds and while doing so, in the 'Stations' segment, station description "studders"

Hello,Added XM app to the Sonos app the other day and everything was playing fine. Tonight it stopped streaming and is giving the error:“There was a problem adding the SiriusXM account. A connection to SiriusXM could not be made.”The account being used is an All Access account. I have tried removing the XM app, resetting the controller, updating the login and additional streaming login passwords on the account site, but still having the issue. Thanks.

Hi ,trying to join press release from the email I received , logged my name but then just stops, anyone else having this problem 

Help! We the cross fade set/enabled in Spotify and Sonos app separately. But when we try to play Spotify through Sonos there is a several second gap (goes quiet) between songs.  several weeks ago it was working fine and it just stopped. All our apps are updated. 

bonjour, Ma tv est une WEMOOVE TV équipée de la fonction ARC.La Beam est reliée à la TV par le cable HDMI Sonos.Lors de la configuration de la Beam, l’ARC n’est pas détécté.Sur la TV, la fonction HDMI CES est activée mais la fonction HDMI ARC ne “tient” pas : lorsque je sélectionne “marche”, elle revient automatiquement sur arrêt”.J’ai interrogé le constructeur de la TV qui me dit que le problème vient de la Beam et que d”après certains forums c’est une question d’actualisation de software de la Beam….Qu’en pensez vous ? des solutions ?Merci d’avance pour votre aide.

Here we go again  I have a number of Sono1 speakers. When we got them they allowed music via apple phone & iPads then they stopped that and we had to download google play and yes you probably already know that no longer works.So at this moment in time a have expensive radios as that’s all I can play. Besides always having my computer on is there another way I can play MY music which I have already bought.    

I have 10 Sonos ZP100s connected to 2008 Bose Lifestyle speakers. In readiness for upgrading to S2, I have bought an AMP to check it works with the Bose speakers. What happens (using S1) is that I can inititally get sound (good quality) but when the music stops playing, after 2 minutes there is a very loud hum.Are these speakers compatible with the AMP?ThanksPS the Bose speakers have 6 ‘code’ switches; all have to be in the UP position for Sonos to work - but then you get the hum, so it does not seem to be a matter of configuring those.

Hi,I’ve had some trouble with my IKEA Symfonisk from time to time. Yesterday we moved around some furniture and moved the Symfonisk as well. It got closer to the wired Port and the wireless One, which are the other Sonos players in the household.  Since the move yesterday the Symfonisk has been totally useless, loosing the connection when playing music. The network matrix does show better numbers than before though. I tried switching to channel 6 (from 1), but the network matrix showed that it wasn’t the right thing to do. I don’t know what to do and would like some assistance. Diagnostics ID is 1532057974.  Thanks,Johan

I have an Integra drx 3.2 receiver.  The “works with sonos” feature has stopped working.  It can no longer find my sonos connect or any sonos products for that matter on my network.  Sonos is otherwise working fine.  My receiver has the latest firmware update and is connected to my home network. Is anyone else having this problem?  Any solutions?

Since updating to macOS 11.2 (and on 11.3 beta) i am no longer able to use Airplay to play on my Sonos speakers. What happens is:From Mac, open iTunes or other source of audio. Click sound output selector either in app, or from toolbar, or in System Preferences-Sound-Output and select the Sonos speakers. The sonos speakers are visible and able to be selected but the checkbox turns into a spinner sometimes, and in any event no sound is heard on the speakers. Once the output is set back to Computer Speakers it can be heard again.

I’ve set the volume limit relatively low on a Sonos Move (20%), because of a toddler that thinks the only way to listen to music is turned all the way up.This is great and fantastic, until I go to put the speaker in sleep mode. It seems to look at the current volume level, think, “ah yes, 100%”, and then blasts its little sleep chime with all its  force, usually startling us.Is there a way to make the system chimes respect the volume limit?

My sonos speakers are often not available on airplay options even though my wifi is working fine.  I can’t see them in my Pandora app nor in my Sonos app.  I can see other airplay devices like my Apple TV but the sonos speakers won’t connect. Rebooting my iPhone X seems to help but not always. Sometimes when I reboot my phone the sonos speakers will then be available in my airplay options. Any tips to help them stay connected?  I have an Xfinity modem with the wifi turned off. I port the Xfinity modem into a Linksys Velop system with 3 nodes placed around my home. 

Regardless of the service (Spotify or Amazon Music), I find that music will play for no more than 5 seconds, and then cut out.My router is an Eero.I have a Beam/Sub/(2)Play One SL in the master bedroom, and a Play:5 Gen 2 in the adjoining master bath.I love Sonos when it works, and would like to add it throughout my home; however, it’s hard to justify the cost when it doesn’t always work.Sometimes, the surround system in the master bedroom doesn’t show up in the app at all, and the only way I can get music to play is through Airplay in the Spotify app, and this cuts out sometimes, as well.The main Eero station is connected to my router in the master bedroom, so I don’t think range is an issue?Please help!Thanks~-I3

Hi,I’ve recently bought a Linksys mesh system using an MX5300 node connected to my modem and two further nodes connected to the MX5300. I also have a Sonos Move and Play 3 and Play 5 (Gen 1).These all got along fine until I installed the mesh system. After spending all day trying to set up I now have the Move working through the Sonos 2 app although Alexa acknowledges but won’t play radio stations. At various times the Play 3 and 5 have been recognised but now aren’t.I realise this is something to do with the various wifi networks/settings and not helped by the Play 5 being Gen 1 but seeing as they all worked together before I can’t see why I cannot get them to work now. The Sonos 1 app says to set up a separate system but whenever I reset it to try to use Sonos1 it just goes back to saying the app needs to be updated to Sonos 2.I also realise Sonos only works on 2.4Ghz. I can’t connect either 3 or 5 directly to the Mx5300. All help appreciated.

I have recently moved house and setup my system the same as I had it before but now I have a delay and poor sound quality. I have a record player going into a preamp going into a play 5 through the line-in port.Now I have about a 1 second delay and after about 5 seconds of the record playing the sound quality drops and goes a strange bass distorted quality. When I play through the play 5 without the record player there is not a problem with the sound quality. The only other thing I done was update the play 5 when a setup the system in the new house. 

I have a Beam and 2 Play1s. The beam is using the HDMI-ARC input for sound.The ‘About My System’ shows the beam audio in as dolby digital 5.1. The 2 plays are listed as living room RS and LS.There is no sound from the surrounds. Streaming music or PCM2.0 plays fine through all three speakers.I just updated the app from S1 to S2 while trying to fix the problemThanksThe diagnostic number is: 1286756907

Hi!My controller connects to the wifi repeater (live in a large house) and the ability to control the system disappears as the Sonos system is connected to the ”unrepeated” wifi.I have not experienced this problem before, but just recently.Does anyone know a solution to this?

Hi all, first post so go easy.Got a strange one with my Beam connected to 2021 LG CX tv via HDMI arc , Setup goes fine and all works ok until the TV gets powered off at the wall socket then I loose the sound completely from the tv, The tv is still set to output sound via the HDMI arc and the Beam will play/stream from other sources fine but refuses point blank to play tv sound. The only way to get it back is to do a full factory reset from the TV and all good again until you turn off the tv at the wall again, if i leave the tv in standby it’ll stay connected. Thought maybe something weird with the tv so tested the Beam with my 2017 Samsung 8000 series tv and yet again exactly the same problem, all ok until tv powered off at the wall! When this happens the Sonos app sees there is a problem and offers to fix it but can’t so any ideas greatly appreciated. For the record I have it set up via the optical output of the tv for now and that stays connected fine.

Seems to be an ongoing  issue,I’ve contacted support,they initially told me there was nothing they could do,after I complained they rebooted all of my units which solved the problem for a day.,however constantly rebooting is not a valid solution 

Sonos has been disliking pocket casts lately. Episodes have been randomly stopping, and now it is refusing to play episodes because they are “not encoded correctly”. This happens to different random podcasts and random times. Sometimes it will play half the episode, then say the episode is not encoded  correctly.Ideas?