Components & Architectural

Hi there! Today the audio coming from my Playbar suddenly stopped working. It disappeared from the Sonos app, as well. After unplugging and re-plugging it in to perform a power cycle, the white light was on but remained solid. No blinking.I tried power cycling a few more times, being sure to wait at least 10 seconds each time before re-plugging back in. No success.During this process, I also tried resetting the internet router, but nothing improved. Also no system updates were available.At this point, I’m not exactly sure what to do. I ran diagnostics; here is my confirmation number -- 95276220. Any help will be appreciated! Thank you in advance!!

I know this has been asked before, but not for quite a while, so I’m hoping things may have improved, or there may be some more relevant recent experience.When I was having trouble getting shared folders working (my environment is Linux, which involves configuring SAMBA which is not exactly simple) it was suggested that setting up a UPnP media server instead should be easier.It turns out that setting up the UPnP server was easy under Linux, but getting the Sonos controller to see it is not!I chose to use Rygel as the server (rather than MiniDLNA, which has not been maintained for years), and it was almost trivial to set up. If I use VLC Media Player or Windows Media Player I can see the files on the server and play them remotely without a problem, but the Sonos controller does not display the server when I look at the Browse screen, or anywhere else for that matter.Can anyone suggest things to try that they think I may have missed? Unfortunately I don’t think Sonos document exactly wha

I have reinstalled Sonos S2 app on Mac and It finds and connects to system then in the next few seconds asks me to turn on my system?? cannot connect?? All devices are static via WIFIThis used to work but not anymore why? Only way to listen now is from my iPhone S2 app bummer..  

I have 4 zones/rooms, and I cannot consistently switch between rooms using either the iOS app or the PC app.  As a 10 year Sonos user, this basic functionality is clear to me but after power cycling the router, waiting overnight and then trying to play in a specific room, the music will continue to play in the former room that I have unchecked and won’t change over to the different room.The zones/rooms are not dropped, they are visible in all apps.I run S1 with a legacy Play5, a legacy Connect:AMP, a new Amp and a supported old Connect:AMP, with the amplifiers powering only 1 pair of speakers.

I built a few playlists on my S1 app that were a mix of tracks from Amazon and Apple. After migrating to S2 I get the “song is not encoded correctly” message for the Amazon tracks. Note that this only seems to pertain to the playlist because when I go back to the songs directly in the app via Amazon music they have no problem. Any suggestions (other than rebuilding the playlists) would be appreciated!

Hello, I have reconfigured my home network and I have to reconfigure all devices.My Sonos (I have a couple of Play:1 configured in stereo mode) are unable to complete the config procedure. I go to SYSTEM - NETWORK - NETWORK MGMT and I launch the procedure.As the sonos are plugged (they are working only in wired network) I have to unplug to proceed, the app say to connect to the local Sonoswifi THAT IS NOT TURNED ON and the procedure fails.Any suggestion ?Thanks in advance

I am not a radio engineer. In the past four months I have had to factory re-set my 3 Sonos multiple times. There have been no changes to my WIFI system, location, etc etc.“Which” advises that there are more reliable wifi music systems and my wife has decided that we will abandon Sonos and buy a system that works

Hi This question was raised 4 years ago and it’s baffling that there is still some issues about it.Songs with Japanese characters as their title/artist/etc. are displayed in giberrish although they are perfectly displayed with other software (MediaMonkey, or just Windows Explorer...)This is the case on both Windows and Android apps.Any idea how to fix this issue?

Hi. I am using Playbase with my TV and Apple TV 4K.  Setup:HDMI from Apple TV connected to the HDMI ARC port of the TV.  Optical cable connection between TV and Sonos Playbase TV sound settings it set to ‘External Speakers’It was all working as expected. I was able to control the volume of my Sonos with the Apple TV remote  It would not link/change the volume on my TV.  I recently did a software update on my Apple TV and on the TV (Android). Not sure what caused it but now, The volume buttons on Apple TV also controls the volume of the TV. So when ever i increase the volume, both outputs are active and i hear double sound.  Its really annoying. Checked all settings of TV, Cant disable tv speakers.  Anyone else faced this issue?

Recently switched from Ziply/Frontier/Verizon FIOS to T-Mobile Home Internet.Until this morning, had no problems related to SONOS, but now, get black screen and message “Sorry we can’t connect to SONOS” and the following suggestions:“Let’s try some things:• Turn your Wi-Fi off and on.Unplug your router, then plug it back in.Check the power to your products.• Restart your computer and try again.Changed router or Wi-Fi settings? Go tohttps://faq.sonos.com/NewAP” I’ve tried them all, and can’t get hooked back up.  Both are on the same network, which is fed through T-Mobile Gateway to Google mesh wi-fi & out to all devices.  Connection to SONOS is fine using the iphone and ipad apps on same network.Any suggestions?Thanks! 

I have recently purchased a Sonos Roam (Kitchen and garden/garage) which I have connected to a Sonos One (Back Room) and SL (TV Room). When all connected in the house everything is fine. However on using the Roam in the garden via WiFi Extender it drops out and I get the following message.  “Some Sonos products are using a WiFi Extender. If you include one of these in a room group, you won’t be able to play music in that group. To ensure playback in all grouped rooms you’ll need to permanently wore a Sonos product to your router” I did connect the SL to the router however still got the drop out and above message.Help please.

Been running Sonos for 10 years or so across 7 zones.   I added Spotify to my services and suddenly all my rooms have disappeared but one.   The one that has remained will not work either, it will allow me to select music but no progress when hitting play.I was on hold on the phone line for 20 minutes and then suddenly the hold music stopped….still on the line but don’t know if I have been dropped?Tried chat as well and stuck on “transferring to agent.” Any help would be appreciated - super frustrating. 

Hi All,Running Windows 10 x64 here. When I update Sonos, it will no longer launch, it gives the below error. Then next time you reboot the system will not start at all - it gives a blue screen. Luckily my system is a Virtual Machine and I can restore back to before the system update.Can anyone help. 

Yesterday I installed my new Sonos arc.  As soon as it was installed my move and one SL disappeared from the app.   The strange thing is that I can still play music on both directly from Spotify.  This makes me think it is a Sonos app issue and not a network issue.  Please advise. 

We bought a new Sonos for the bedroom on the third floor of our townhouse. The second one is on the middle floor and the third one on the kitchen on the ground floor. Three of us in the house using the Sonos and all experiencing different states of connectivity. Sometimes we can see all devices, sometimes two and sometimes none. All are different at any different times on each of our mobiles. Router is on the middle floor and we have tried everything we have found in line. Unplugging, re booting etc. Anything we have missed before having to buy a booster? Thanks 

Sonos is unable to tell me why my 3 groups of 7 speakers (G1:Play 5 R+L+Sub, G2:One SL R+L, G3:Play 1) with Boost in my main 20x30 foot, open-concept floor go out of sync while playing Spotify. Spoke to three tech reps over 2hrs and 45min tonight bc their line kept dropping (1call back of the 4 hang-ups, obviously)  Conclusion: Sonos claims 80mbps fiber-optic Wi-Fi download speed is not enough to play Spotify music on the 7 grouped speakers without interruption.  Recommended I call my ISP and get more bandwidth. Of course they will not tell me how much download speed is required, whilst their published documentation says minimum 5mbps.  Nor are they able to tell me why this only happens with Spotify premium and not others like TuneIn, Mixcloud or Amazon music.  Any ideas?

I need help troubleshooting an annoying issue with our Sonos setup. We have 9 different Sonos units: 3 Ones, 1 One SL, 1 Five, 3 Playbars (one with a sub, one with two side speakers).It seems like every few months the system starts to bug out, music won't play on the speakers I try to play it on, for example, I'll select Dining Rooms 1, 2 and 3 to play music, the app will show music playing on all 3 but it'll only be playing on one or two of them. I'll start to get get error messages trying to play music from pandora "Not authorized to play pandora" despite it working every other time. Error messages from music off Napster. Sonos will start playing the song, then give me a "not authorized" message and skip to the next song, just to repeat each song it's skipped to.The only way to fix this is to go and unplug every Sonos unit, restart my internet, then go plug all the Sonos back in. This only solves the issue for a few months when all the above issues start up again and I have to reset

Recently I have found that the favorites list in Sonos has become corrupted with a subset of the song list recurring multiple times and I have not been able to clear this. I am using Deezer as my music provider and the favorite playlist there is fine, the problem exists on both my S1 and S2 equipment.So far I have tried :-1.Changing my Deezer password and reconnecting to the service and2.Rebooting my router and all of my Sonos units All to no avail, any suggestions gratefully received

Evening all. Have a largish Sonos system of long standing ….. all wired & all driving in ceiling B&W’s except one Port connected to a Pioneer VSA-AX10ai.The last few weeks tracks have just stopped playing ….  randomly and for no obvious reason I can fathom. It’s not room specific. It does not appear to be service specific.Tracks come from NAS, Amazon, Spotify and the last week or so, Tidal Hifi. Although have not used NAS last few weeks so consider that a red herring.System is up to date on S2. Although (and could be rough coincidence) I have only seen the track stop since going full S2. That maybe unfair logic as that was approximately 3 months back and I have no precise analysis to link the two events.I added a Roam a week back but the track stop was occurring before then.More than a little confused. As I say system is a long standing one and faultless in the main. Appreciate any suggestions.

We use our sonos for our patio area. Has always worked great until this year.  Sonos shows the sound playing but there is no output. I factory reset the system multiple times, updated the Sonos S1 app, installed the Sonos 2 app (says it’s not compatible), and tried a few other things.  Any help is appreciated !

Hope you guys can help, I’m trying to get my roam to play simultaneously with my Five.  I see the roam in the group but no sound is coming out of it. I reinstalled the entire thing, did a factory reset, rebooted my router, nothing seems to work.  I can swap from one device to another but both wont play at once.  Any ideas?

Why have half my speakers suddenly stopped working

So, as they say, here’s the thing: I invested a lot of hard earned cash in a complete Sonos system in 2014-16 (8 x Play 1s, 1 x Play 3 and 1 x Soundbar). It all worked really well then the problems started not long after we moved house in 2016; essentially, most of the speakers regularly disappear from the app/system and this has been the case with both Sonos apps. I have tried pretty much everything suggested by Sonos but the problem remains.Having spent all that money, I am reluctant to follow Sonos’ advice and upgrade my speakers so I am at a loss as to what to do next. Any advice gratefully received!

Trying to point the Android Spotify app at my Sonos speakers. The speakers show up but are grayed out. (See screenshot.)I was told some time ago that having a mesh WiFi system was the problem so I switched back to Sonosnet. Availability is still inconsistent.Diagnostics are 487564716. Thanks!

I’ve had Sonos for 6 years. The first 5 years it worked perfectly, then it started having major dropouts, skipping, and had a 30-60 second delay when I hit play to start a new song.I assumed it was my 1st gen speakers so I upgraded everything (5 rooms, one Gen. 2 Fives, the rest One SL) - and the problem got worse! I can get through maybe 2 songs max before it skips and drops.I have spent tons of time with Sonos customer service, hired an IT firm to rework my wireless system. I even bought an extra One SL so plug into my router. That helped for maybe a week, then my system went back to problems.A quick google search tells you this is a very common problem - and that Sonos ignores it, does nothing to fix it.What’s it going to take - maybe a class action lawsuit for all the people who’ve spent good money on their speakers and had a bad experience?