Skip to main content
Contributor I
May 3, 2021

My rooms suddenly disappeared

  • May 3, 2021
  • 2 replies
  • 489 views

Been running Sonos for 10 years or so across 7 zones.   I added Spotify to my services and suddenly all my rooms have disappeared but one.   The one that has remained will not work either, it will allow me to select music but no progress when hitting play.

I was on hold on the phone line for 20 minutes and then suddenly the hold music stopped….still on the line but don’t know if I have been dropped?
Tried chat as well and stuck on “transferring to agent.”

 

Any help would be appreciated - super frustrating.

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

2 replies

Lead Maestro
May 3, 2021

Try rebooting your router and restarting your phone.

"Receive with simplicity everything that happens to you." - Rashi
controlav
Lead Maestro
May 4, 2021

Your profile doesn’t say which country you are in. If its the UK then go find the BT Smart Hub master thread which will explain everything.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.