Components & Architectural

I’ve had this issue for over a year with my One SL.I recently added a Sonos Roam to my Sonos system and would like to try one more time for a solution.I started with a One SL (for the airplay 2 support, mainly) in hopes to send audio from my Apple TV to my Sonos and Vizio soundbar (connected directly to tv via optical audio) as a group. Along with reports from the rest of the sonos community using airplay, the sound is never synced.Maybe 1/50 times, the sound somehow syncs but that is extremely rare.I gave up on this months ago, but have just added a Sonos Roam to my setup and was hoping this issue had been fixed through some kind of software update, but it has not.I read that disabling the wifi on the One SL and using Ethernet, pairing the 2 Sonos speakers together via the sonos app rather than adding these speakers separately via airplay on the Apple TV, and changing with the audio output on my tv might resolve the sync issues. But, it. Did. Not.It would be nice to have some kind of

I have a setup of one Sonos One grouped with two older Play:1s to form an AirPlay group.Until recently when I used this AirPlay group on my Apple TV, iPhone, … I could adjust the volume on the iOS side and the volume of the group changed.With a recent change (Sonos Update, iOS 14.5?, not sure) now only the volume of the Sonos One is changing leaving the other devices to be always out of sync / no longer controllable via Apple TV remote or Homekit automations.Has anyone else noticed this?

Every time I launch the Sonos app, some of my speakers are missing.  It is not a constant speaker, it seems its always a different one.  Should I reset the entire app?  And for a missing speaker, do all I have to do is click the pairing button?  This is beyond frustrating as my entire system is never listed in full.  There is always at least one speaker missing.

Hi, I have my sonos in wall speakers (wired) connected to my sonos amp. Both in wall speakers and sonos amp are purchased brand new. My TV is connected to the amp thru the HDMI ARC port (its a Samsung). This has been working wonderfully for 6 weeks and tonight while watching a streaming svc (Hulu) an awful loud buzzing started from the left in wall speaker. It makes the show unviewable-- so loud! I disconnected everything and reconnected (hoping there was a loose connection)-- no luck. I can play music thru the sonos 1 app on the in wall speakers with no buzzing, so I know the speakers are okay… help! any advice would be appreciated!

sonos dropping out a recent issue after years of perfect operating, I don't have a managed switch either. 

my system comprises a sonos play 5 and two sonos plays. i bought a new sonos 1 last week to add to the system. when doing the new connection it asked me to update the app on my iphone. I did that ...result was it added S2 to replace S1 as the contoller on my phone. It DID NOT WARN OR  tell me that by doing that it would stop me using the sonos play 5 as part of the new system. It created a system with the two plays and the one but excluded the play 5 (I have now found out the play 5 has to be controlled by S1)I dont want to have my original  sonos plays and the 5 on a separate system and want to keep those as one main system and then ridiculous as it may now seem use the “new” sonos 1 on its own controlled by S”.. ..how do i go about downgrading the plays and reconnecting them back to my S1 controlled system IE use them with the sonos play 5 and the two sonos plays as a system controlled by S1 and then use the new sonos one on its own as a separate system on S2?I factory reset the two

Hi,I’ve been having an issue with my Sonos one that means I am unable to connect to it via airplay (or add it to the apple home app for that matter). basically I am unable to interact with it through anything other than the app or Alexa. I have a good reason to believe it is an issue with this Sonos, I've done all the usual (turn everything off and on, factory reset speaker and reset app), and nothing seems to let it work. There is another Sonos one (same model) on this network that I can airplay to quite happily, along with apple products such as TV which don’t complain at all. I was wondering if there was any solutions to force the speaker to start accepting airplay streams. I submitted a diagnostic after trying to airplay, the number is: 1494513105 Thanks

On the sonos app, if I select Line in to play an LP on the Amp (as I usually do), nothing happens. The timer goes on forever. This happened all of a sudden ... any suggestions ?

This seems to be a recurring problem and I haven’t seen any solutions that occurred in the past and somehow got resolved.   Anybody know what’s going on?

I could swear the pre-release marketing said you can play 2 Roam speakers simultaneously off one bluetooth device.Similarly I could swear I read that Roam will sling a bluetooth signal into the Sonos ecosystem.I haven't been able to accomplish either of these features.Have I been misled?If so I might return one of my Roams. Having 2 Roams playing at an outdoor party was a huge selling point for me.I have found that a single Roam speaker just isn't enough to fill an outdoor area. 

After two years my alarm has stopped working.I’m used to the no internet connection ie SONOS chimes and the issue when the plug gets pulled on TUNEin providers due to SONY court action etc. But now, the alarms simply doesn’t function any more.I’ve created a new alarm - no change.Deleted old alarm and created a new one - no change. Any  thoughts as I enjoy starting the day with music/news etc.

Hey guys, I am having troubles with my Sonos Move “chirping” or “audio clipping” every couple minutes when playing music on YouTube Music. It sounds awful when it happens and its always louder than the music. I’ve heard some other people on here have had the same issues but on other products and the blame always gets put on the TV its connected to.Well I’ve contacted Sonos and they just keep saying, “We’ll keep an eye on the issue and fix it on the next software update.”It’s been driving me NUTS the past couple days and I can’t seem to wait it out till it stops.Has anyone else had the same isses with their Sonos products chirping? (AND NOT CONNECTED THROUGH HDMI ARC)And if so, has there been a way to get around it?

Hi all, and a shout out to the sonos gurus as I’m stuck and pi**ed off.Had BT broadband and Sky TV (Q and Mini Box), all good and sonos on mesh network. Boost lived on 24 port unmanaged switch.Moved to Sky Fibre yesterday (Friday 23rd April 2021) and I can’t get any of my devices in the app.I took the Boost and plugged into router directly and managed to add the Move in the app (V2) but nothing else - even on my iMac it’s not connecting.I think my only option is to factory reset all my sonos kit which is a fair amount of resetting - would rather not take that path but it’s F**ked!The Playbar and two ones (SS) still work on the TV via optic but can’t see or control anything.I’ve attached two screen dumps of Sky router settings - this is how I had my BT set and best to separate channels in my opinion.So my gurus, you know who you are - please help as I just can’t fathom this out and with my Philips Hue lighting having the same issue (fingers crossed that’s fixed) then my poor old head is

I have two Sonos ONE SL set up in stereo mode in one room, and a Sonos ARC in another room. Both don’t work with AirPlay 2 from a MacBook Pro.The spakers are set up correctly and I can play using Spotify Connect from the iPhone app and from the Spotify desktop app. There is no audio coming through AirPlay 2 though, no matter what I try the connection is established (as visibile from the app reporting that AirPlay 2 is initiated) but there is no audio at all. Also volume controls and play/pause seem to work, yet no sound. I have submitted diagnostic information # 1477170668.

Hi all,Hope to get some help with an issue we have been having for some time. We operate a yoga studio and have Sonos equipment throughout. Our teachers bring their own devices with their own music so we’re dealing with multiple makes/models and streaming services. Some staff use the Sonos Controller app, others do not.In one of our studios we have two Play:1 devices (wifi) and a Play:5 (gen 2) device (ethernet). Sometimes we are not able to connect to the speakers via Airplay on an Apple device. I get the “cannot connect” error. This seems to affect mostly the hard-wired Play:5. What I found is that if I can connect one of the speakers, usually one of the Play:1 models, then I can group the speakers via the controller app on my PC and the speakers will immediately work. It’s almost like the controller has a ‘lock’ on the speakers and is refusing the AirPlay connection, even when no music is playing and the previous user has left the building. So even though I have a work-around, I’d l

Hi there, why if I switch from music to tv the audio level is set to zero then i have to level it up again? Thanks Mod Edit: edited for clarity

Hi everyone, bought a new beam yesterday and followed the instructions on how to connect, however i keep getting a message firstly- we can’t find Sonos on my network,i press ‘yes’,then goes to-do you want to add ‘yes’then-make sure all your products are powered on ‘find system’we couldn’t find a sonos on this account ‘done’.So things I have done- put the app on another phone- no success, have put an erthnet-no success- rebooted-again no success-moved the unit closer to my router-no success.  In my wifi settings I do have the sonos sending a signal out and I have been back to the shop who confirmed it is working.any thoughts or advice would be helpful.Phil

RE: Roam - automatic / seamless change between Bluetooth and Wi-Fi while continuing to play music with my doing nothing / taking no action.Yes, Roam is paired with my iPhone’s Bluetooth.***I don’t understand the automatic switching feature ... I still don’t have the following answers to my questions for the Roam:1. I am playing a song on Wi-Fi at home using my Spotify App. If I leave my home in the car, will the song continue to play without my doing nothing / talking no action as Roam will automatically connect to Bluetooth to continue playing the music?2. I am playing a song on Wi-Fi at home using my Spotify via. the Sonos App. If I leave my home in the car, will the song continue to play without my doing nothing / talking no action as Roam will automatically connect to Bluetooth to continue playing the music?3. I am playing a song using Bluetooth in my car using my Spotify App. When I enter my home, will the song continue to play without my doing nothing / talking no action as Roam

I have an Old playbar, it no loger Works proberbly on wifi. The Music is playing on and of. If I group it with my Sonos one. The one pays the music without trouble, but the music from the soundbar comes and goes. it works fine with an Ethernet cable, and with the tv. So can I change the WiFi unit?

I can’t switch my roam on,orange light just stays on,tried all the usual, holding for five secs etc, but nothing happens  Please help  I

Just set up the Roam yesterday, and there are ‘jumps’ during playback from the television audio.  Any solution for this?

Hi,I’ve had my Sonos system set up in my current house for a few years, 3 Play 1s, a One and a connect amp.  Recently the Sonos app seems to lose connection with the system and all of the devices (except the one - assuming this is to do with the air play functionality) disappear.  This does not happen all of the time but I would say recently 75% of the time I open the app, the speakers aren’t there.  I haven’t changed anything in regard to my wifi or router recently.  I’ve followed the fixes and resetting the router seems to make the app find the speakers again but the fix doesn’t last. Usually the next day they are missing again. I don’t want to have to reset my router every day! There is no issue with the speakers themselves or the WiFi. While the speakers are missing from the Sonos app they are visible and working through the Alexa app. Any ideas on how I can fix this would be most welcome. Thanks

I’m in the process of upgradng from a Sonos Connect to a Port.Before I do so I’m trying to test the connectivity between the Connect and my amp, to see if the amp is up to the job.  I’ve gone and purchased what I’m told is a coax digital cable (a Digitech WV7304 from Jaycar), and connected it to the “coax” output on the Connect but just can’t make it work.  I was previously using the “optical” output port and that was working fine.  (So all I’ve done is replace the optical cable with what I’m told is a digital coax cable; my thinking being that if I can make the new cable work with the Connect then I should be fine to go ahead and purchase the Port.)So my question is, what exactly is a digital coax cable, and does this differ from a modern rca/rca cable?  Have I gone an purchased the wrong cable, or do I have some other (hidden) problem??Thanks.

I seem to be having trouble with mu Sonos amp in that the sound quality is aweful. I have tried numerous speaker setups including Tannoy floor standing speakers, kef wall mounted speakers and most recently harmen kardon speakers, all setups with and without subwoofer. I have also hooked up the speakers to other amps and finding a huge increase in quality using different amps. The sound from the sonos amp always seems to sound underwattery, thats the best way I cam describe it but its missing clarity in Bass and Mid. This is particularly noticable when I have started using it for my TV audio, and the result is it is very hard to understand speech. Can anyone help/advise? All the sonos ones, and sonos move in the house sound great so im at a loss with the amp, especially when using high quality speakers. Thanks, Lewis

I had problems connecting the Sonos app on MacOS to my Sonos system. Whatever I tried the “Not connected” message appeared. I’ve tried all tips in both the error dialog and the forum as well. Even a very long telephone support session didn’t help and can’t solve the issue.This closed topic gave me the right direction to search for. It seems the kernel extension “cpfw” has configured routing in a way that filtered out the UPnP responses to the SSDP requests sent by the Sonos app to discover the speakers. The solution was to uninstall it by invoking sudo "/Library/Application Support/Checkpoint/Endpoint Security/uninstall"Fortunately I do not need this VPN at the moment.