Avid Contributor I

missing speakers all the time

Forum|Forum|5 years ago
April 27, 2021
8 replies
95 views

Every time I launch the Sonos app, some of my speakers are missing. It is not a constant speaker, it seems its always a different one. Should I reset the entire app? And for a missing speaker, do all I have to do is click the pairing button? This is beyond frustrating as my entire system is never listed in full. There is always at least one speaker missing.

Room(s) missing from the app

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G

GuitarSuperstar

Lead Maestro

Try rebooting your phone and router. If that doesn’t fix it, try connecting one speaker directly to your router with an ethernet cable.

"Receive with simplicity everything that happens to you." - Rashi

benmitchellAuthor

Avid Contributor I

The problem is every time I log on a different speaker is missing. It is not aconsistent behavior. It is beyond frustrating. I have reset both the router and phone.

Thanks--Ben Mitchell

G

GuitarSuperstar

Lead Maestro

Are you able to connect one speaker to your router with an ethernet cable?

"Receive with simplicity everything that happens to you." - Rashi

benmitchellAuthor

Avid Contributor I

I have not tried that but none of my speakers are near my router where an ethernet cable would reach.

Thanks--Ben Mitchell

G

GuitarSuperstar

Lead Maestro

You might consider getting a Sonos Boost.

"Receive with simplicity everything that happens to you." - Rashi

benmitchellAuthor

Avid Contributor I

Do you find that to be more reliable than hooking up to the home wifi?

Thanks--Ben Mitchell

G

GuitarSuperstar

Lead Maestro

The Boost is designed for Sonos users in your situation where home Wi-Fi is not reliable.

"Receive with simplicity everything that happens to you." - Rashi

Corry P

Sonos Staff

Hi @benmitchell

Thanks for your post!

@GuitarSuperstar is right in thinking that a Boost will probably solve these issues but I would recommend first getting in touch with our technical support team before spending any money - this could be a configuration or environmental issue that would cost nothing to fix. Our team will be able to “ask” your speakers what’s been going on.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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