Components & Architectural

HI. My Ikea Symfonisk, after a power outage, the led is constatnly gast blinking white. I tried to perform factory reset, no success. Tried several times. Nothing helps to boot it and, just constant fast white blinking. Have 2 Ikea Symfonisk and only one of the failed, right after a power outage and return. I think that another way of hard \reset should exist, besides the pluging the power cord with held play button.I start thinking that the device has failed due to malfunctioning. I submitted diagnostic report with number: 1575565384, 3 hours ago. Any help is appreciated. I live in Armenia, and sending back the item to the States is not feasible. I purchased it online form the US Ikea.

Please enable the Sub in the surround mode for 3rd party speaker output.This would be a huge advantage for buyers of the Amp and would get you more purchases.It would be simple to do, it seems like its been disabled purposefully, which is a sad marketing move.Please enable this feature and make us proud of Sonos.

Symptoms:• A Sonos device (in my case a Connect) says “not registered”• Next page says that this produce needs to be linked to your Sonos account• Immediately it returns with “Setup problem”.  It suggests checking your Internet connection and making sure all products are plugged in and checking time settings on the mobile device.  But none of these work. This one is hard to track down and there’s a thread that’s over 3 years old with 19,000 views.  So I take it others are experiencing this issue: To make a long story short, here is what worked for me:1. Unplug all other Sonos’es in the house2. Connect the offending Sonos directly to the router via Ethernet3. Reboot the router for good measure4. Put your hands in the air and turn your body 3 times, chanting, “Sonos Gods help me please”5. Rerunning the setup should now work (but only if you truly believe)6. Now disconnect the Ethernet.  In my case, it again complained that the device was not registered.  But the link step then succeeded.

Guys sonos has some great products they are not user friendly. I've had 2 of these and I'm 0-2 i will report back favorably if this issue is resolved but I'm not holding my breath. Standby for a reddit link if we all keep experiencing this level of service 

When I try and play music through my sonos one SL and my Apple TV (receiver w/ klipsch soundbar) the Apple TV sound is off. Any ideas for fix?

I have a very simple setup in our summer house. One Connect:Amp driving to speakers and an active sub. Line in is from TV.Suddenly the left channel on the line in has stopped working. I have tried switching channels, different cables and different audio sources. The left channel simply does not register any input (i.e. external source dissapears from controller when only left channel is connected).Anyone have any advise on how to troubleshoot further? - If the left channel has “died” will it show in a diagnostics report?  

im trying to true play my speakers I just installed. and its not detecting it. its in ceiling speakers. I checked all updates and it up to date. all wires are correct and wifi is good. 

This morning my wake up alarm failed to sound at all. I have it set to a station on IHeart Radio, have for years. Also my entire system is gen 1. I think it’s because I was listening to a YouTube playlist the previous day, I had paused play via my android and then forgot about it. When I awoke 30 minutes late (!), I grabbed my phone and saw that the playlist from yesterday was still displayed. I need my alarms to go off reliably, every time! Is there a setting or quick fix so this never happens again?Many thanks. 

Hi. My playbase disconnects from my system constantly.  I have rebooted, done numerous factory resets and readded it only to have it disconnect. Yes the lights flash the correct colors on reset. I have tried wireless and wired.  I have rebooted my router numerous times including shutting off the system. The admin panel on my Ubiquiti Dream Machine Pro does not indicate an IP conflict. I have 3 play 5’s in various places, a playbase, subwoofer and two play 1’s on a TV in a different room, a connect in my office and a powered connect driving an outdoor systems. My home network is very high-end with3 commercial Ubiquiti AP’s and 2 home AP’s to extend to patios. Sometimes it is easy to reconnect and sometimes very hard. I updated the firmware recently one of the times it reconnected.  I am exasperated. Please help. 

Hi, I have some Sonos Play:1. One in the kitchen and another (two in stereo mode) in the living room. When I play or pause in kitchen, the living room starts playing or pause too, but they aren’t grouped. In this case each room with its own music using Spotify.The opposite does not happen, the living room players do not interfere in kitchen player. It seems a bug. How can I fix this?

Earlier this year,  I installed about 12 speakers throughout my home. I have a few pairs of ones, fives, and moves. When everything works, it's glorious; however, I've had so many problems! I've spent literally hours on the phone with tech support between sonos and my ISP, and it's really getting old.  I've sunk a ton of money into this system, and I'm so sick of dealing with problems instead of enjoying it!The latest problem (which just started about a week ago) is that when I open the app, it says "unable to connect, let's fix it". The problem is that I am connected... my Amazon Alexa works on the speakers, and all the white indicator lights are on. My phone is also connected to the same wifi signal, but they are not recognizing each other.  I've tried logging in with multiple devices (android, iOS, PC), and it's the same with all of them.  Tech support blames it on the wifi, but literally everything else in the house works just fine, and I don't understand how it could be wifi when

Greetings!   I had been using Sonos Connect ZP90 for many years and few month ago started experience sound cuts out.  I contacted Sonos technical support team and they suggested to fully reset the system and connect the device to the Internet via an Ethernet cable. I did as suggested, but the issue is  still here.  Recently the unit stopped sound output completely. However I discovered that the sound output resumes while I keep pushing volume up or down keys (either on the device, CR 2000 remote controller or in Sonos iOS app). This observation made me suspect a hardware flaw or issue, for example bad electric contact on the motherboard due to poor soldering or something.  The unit is out of warranty for a long time so I have a DIY repair option.  I searched the forum and found the closed thread  Unfortunately, the thread does not provide a solution.   I plan to disassemble the unit on this week and re-solder motherboard contacts.  Any suggestions to focus attention?  Can you share you

As has been described before, this message has appeared when I try to EITHER: Create a new playlist, or even add to the existing ones I have. I am running a Sonos Play:1 and Play:5 on the S1 app.I called and submitted a diagnostic, only to be told that I have the maximum number of playlists allowed (I have 20, and one only has 11 songs in it!!!) and I have to delete some. I had already removed all the imported playlists which came from my iTunes, so when I explained this, the support agent refused to acknowledge this was a ridiculous statement, and stuck to telling me I had to delete playlists. Unable to pass me on to a supervisor, but did escalate my case, if that actually means anything. We shall see. So- has anyone actually found a workaround for this ridiculous issue? The tech support used to be far more helpful, i am sure!Thanks in advance.Robin

I have an amp connecting my tv and my Apple TV and speakers using eathernet . I’ve noticed my sound goes out randomly using some appS and I need to go out of the app, click around, and then sound pops back up… ideas ?

I had an S1-only system and recently removed all the S1-only products and upgraded the system to S2 successfully.  I’m now setting up a split/separate S1 system with my old components.  I plugged an old Play:5 into the router via ethernet and successfully created the S1 system.  Then I plugged in my bridge and tried to add it to the system, but the S1 never finds the bridge.  The bridge had green blinking light when I pushed connect on the S1 app, then I pushed the button on the bridge and it changed to amber flashing.  Eventually the flashing amber went back to flashing green and the app just said it never found the bridge.  Any advice?  It was working fine before I reset everything to create the S2 system.  My bridge is pretty old, see pic.  I’m guessing this has something to do with its firmware being reset, but no idea how to deal with that. 

This hasn't been adequately answered in the  community as yet.For me, it happens randomly (today) no new software, changes to voice assistant, etc. Random network drop outs have been a proposed culprit, but why does it still work if I use the Alexa on my phone. This fact alone points to issues in Sonos - either the microphone is not picking up the question / statement being made to Alexa correctly, or other wiring/electronics issues. However more likely a sonos network issue, given that all sonos products with microphones are equally affected.Any thoughts, brilliant experienced sonos community?

I’m having a problem with my Sonos Amp. I almost exclusively use TuneIn on the Amp, and often the audio stream will just stop. If I check on a phone or PC it will show the audio has stopped and I need to press play to have it start again. I am pretty sure it only ever happens after a commercial break is coming to an end. Not every commercial break though. Sometimes it happens after 10 minutes, sometimes after an hour or two.  Three TuneIn stations that I use have this problem - 181.fm Beatles, Classic Hits, Classic Rock Hits. These are really the whole reason I even use the Sonos.The Amp is hard wired via ethernet into my switch, then hard wired to 4 speakers. There is no wireless being used. I don’t believe it to be an Internet issue; I can stream 4K video content with no buffering.Any advice would be appreciated. It’s getting annoying.I created a diagnostic report - 151035383Thank you.

I use a TV as my computer monitor via an HDMI cable and a playbase as an external speaker. When I updated my playbase to S2, I lost sound coming from my computer. I can still stream music to the playbase but I get no sound from the computer.  It's as if the optical audio cable was not connected between the TV and playbase. I've tried replacing the cable to no avail. I've also replaced the HDMI cable from the computer to the TV. The windows 10 sound troubleshooter replaced the audio drivers. Still no sound. Please help. Thank you.

Following the upgrade of my ZenWifi XT8 to Version 3.0.0.4.386.43170 all my wifi speakers disappeared from the Sonos App. The only way to make them work was to connect one of the speakers to the ZenWifi router directly using an Ethernet cable and reboot all the other speakers. The router sees them as all connected through cable and work fine.However, I wanted my Speakers to be all connected through wifi again and I had to downgrade my ZenWifi XT8 router nodes to the previous firmware that worked perfectly (Version 3.0.0.4.386.42095 2021/03/18).Do other Sonos / ZenWifi XT8 users see the same incompatibility with this specific firmware version?Thanks! 

Relying on Apps to setup external devices always seems like a crap shoot to be honestI have an iPhone 8 running 14.7.1 and the Sonos 2 App.  My home is hard wired with a router->switch->second switch→Sonos Arc.  In trying to setup the Sonos Arc, the iphone App identifies the product and I select Add.  Unfortunately after a few minutes I get the following:I’ve unplugged the Sonos a few times. I’ve restarted the App a few times as well, and that’s as far as I get.  Within my router settings, I can confirm the Sonos has received an IP address from the wired ethernet: Honestly really frustrated.  I thought this stuff just worked.  What a pain in the A**!

I added a Sonos Move to my existing system.  There are 3 Sonos AMPs in the system also.  Two of the AMPs are hardwired to the network, one is wireless.  All of the AMPs group properly with each other.  The Sonos MOVE will play fine by itself.  If you play something on the MOVE then add in another room, it shows like everything is grouped properly (including volume display for both rooms) but the second added room doesn’t play anything (even though the app indicates that it is).  If I start with one of the AMPs then add in the MOVE, I get the same secanario except the room with the AMP works and the MOVE doesn’t play.  The volume is turned up and displays as such, but there is no sound.  I have tried:Rebooting all Sonos devices and the Modem/Router Switching to different WiFi channels Switching from 2.4GHz network to 5GHz network Factory defaulting Sonos MOVE and readding Calling tech support, twice Moving the MOVE close to the modem/router Grouping the MOVE with different AMPsWhen I ca

Hi. I’m pretty happy with the performance of my Sonos kit. I have a big system. I have recently moved from using sonosnet to using my TP Link 3 channel mesh network. This seems to have stopped most of the sound dropouts I was getting. Likely because there is less congestion on the 2.4 ghz band. Anyway, when my wife and I sleep, we play a spotify track on repeat (deep sleep delta waves) as it helps us sleep. It kind of stutters when repeating. Sometimes pauses for a few seconds between reaching the end and replaying. In the Sonos app I often see ‘cannot play this song as it is not properly encoded’. Surely that error is garbage, if it’s streaming fine most of the time. Is there a better way to achieve the aim here? I have a NAS I could host a song on. I could build a longer version of the song.  There’s no problem playing with Spotify in general (unless Sonos needs an update, but we use Spotify issues as a trigger to check for system updates). Thanks for any suggestions!

Using Sonos Play1 (4 off) and Play 3 (2 off)After installing a new WiFi Router (TP-link AX5400 Archer AX73) the audio periodically drops out for approximately 10 to 30 seconds and then comes back on. Network consists of FTTN - DSL - Modem - Modem LAN - WiFi WAN Port - WiFi LAN - Network switch (for other Ethernet devices)    Can you assist with this issue?

Given that a lot of solutions to issues with Sonos products is to reboot them (turn off at the mains outlet and wait a few minutes and then turn them back on), why is there no option to have Sonos power cycle the speaker in the app? In my setup, there are a few speakers that it is difficult to get to the plug sockets, and they are mounted on brackets that means I cannot easily pull the cords out of the back of the speakers. This seems like a no-brainer to me.

Hi there,When I have the whole house grouped together, or groups that include an autoplay component, when these leave the group to play their autoplay source the rest of the speakers will resume whatever was paused. This also happened when I was trueplay tuning a play:3, it split off the group to be tuned, and the music resumed everywhere else, whilst I was trying to tune!Any thoughts would be appreciated.