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Andrewnoob
Avid Contributor I
July 17, 2021

Repeating issue - playing song overnight on repeat seems problematic on move

  • July 17, 2021
  • 12 replies
  • 190 views

Hi.

 

I’m pretty happy with the performance of my Sonos kit. I have a big system. I have recently moved from using sonosnet to using my TP Link 3 channel mesh network. This seems to have stopped most of the sound dropouts I was getting. Likely because there is less congestion on the 2.4 ghz band.

 

Anyway, when my wife and I sleep, we play a spotify track on repeat (deep sleep delta waves) as it helps us sleep.

 

It kind of stutters when repeating. Sometimes pauses for a few seconds between reaching the end and replaying. In the Sonos app I often see ‘cannot play this song as it is not properly encoded’.

 

Surely that error is garbage, if it’s streaming fine most of the time.

 

Is there a better way to achieve the aim here? I have a NAS I could host a song on. I could build a longer version of the song. 

 

There’s no problem playing with Spotify in general (unless Sonos needs an update, but we use Spotify issues as a trigger to check for system updates).

 

Thanks for any suggestions!

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12 replies

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Corry P
Corry P
Sonos Staff
August 4, 2021

Hi @Andrewnoob 

Thanks for your post!

I recommend you submit a diagnostic immediately after experiencing the issue and record the number given. Then, when convenient, get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system when you relay the recorded number to them.

 

When a topic has received no reply for a couple of days, we go through and pick the Best Answer from what’s on the thread, or suggest our own - many people stop posting as soon as the problem is solved and don’t mark the Best Answer, so we do it for them. As you can see, we can easily undo this.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
AndrewnoobAuthor
Avid Contributor I
August 4, 2021

Hi. Thanks. I'll do it later when I'm going to use it again. Thanks for the reply. 

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