Components & Architectural

Hi, I own a Apple TV 4K, a Sonos Beam Gen 2 and a brand new Samung Q70 tv. When I pause something in Netflix and then unpause it the sound is gone. The same happens when I change episode. Anyone has some idea’s what is wrong? Chris

I am not sure which is more annoying, Sonos or Netgear. Neither offer a user friendly experience but I am learning a lot about both trying to get them to get along together.My Sonos system (S1) regularly drops rooms and skips through songs on Deezer. A new device connecting to the router is enough to start Sonos acting up e.g. someone arrives at the house and their phone connects to WIFI. I read disconnecting the bridge helps - done, and some improvement. I read reserving IP addresses helps, so I began the process through the router web GUI. After adding a few of the SONOS components, it became obvious that the device name could not include spaces or punctuation.I then found I could not enter any device without a “invalid name” response. In desperation, I deleted all the previous reservations. but I still received the invalid name, even for devices that had been added without issue before.I then remembered I had changed the router name to “Loft Router”. I tried removing the space and h

This morning, Sat, Dec 11, SONOS disconnected all devices a couple of times, the disconnect lasting a few minutes. I could not even Airplay to speakers. What happened? My network w internet is still up so it is not my network. I can browse or stream to anywhere except anything using Sonos; I can Airplay to any device in my house except Sonos. So the question is what happened with Sonos & if Sonos servers go down, does that mean ALL functionality of the speakers goes down with the connection?

Hey guys,This is absolutely driving me crazy. When I turn on my LG OLED (2020), connected with HDMI ARC to my Arc, I hear no sound when starting one of the built-in apps such as YouTube or Netflix. I have to turn on my cable TV set top box which is connected to HDMI 1, then all of sudden the Arc starts playing sound from the TV.So basically every time I just want to watch Netflix or something, the Arc won’t respond and I have to turn on the STB first, wait til it’s booted, switch to HDMI1 until the Arc starts playing sound, and then switch back to Netflix or whatever.I’ve tried every imaginable option; full factory reset of both devices, power cycle, recabling everything, running the setup through the Sonos app again, making sure AutoPlay in the Sonos app is on etc etc. I’m really lost here. Any tricks on how to fix this?

I have splitted my audiofiles over 18 Folders on MyBook Live Duo. Sonos will only accept a maximum of 14 folders.The problem is when i put more audiofiles in a folder to downsize to 14 folders then i have too much audiofiles in the folders and in this way Sonos won’t accept either. I don’t know exactly how much audiofiles i can put in a folder but when i am roughly above 1500 tracks in one folder then Sonos won’t accept. 

I have a Playbase set up (wifi, living room) and an AMP (wifi, basement) powering two ceiling speakers in the living room. Whenever i set up the AMP to be surround sound speakers of the playbase everything seems to be connecting properly but no sound is being played from the ceiling speakers. I notice that the AMP is no longer connected to the wifi when it is set up as surround sound speakers. Diagnostic Number: 803721337

Hi all, I would truly appreciate if you can please help me with the following issue:I just added a pair of One SL to my system to use them in Stereo mode in my office.I cannot make them work appropriately, every time I try to Airplay play music from YouTube Music or from the Sonos App it either stays idle and doesn’t play anything, or only plays in one of the speakers but not the pair. I also have 2 Arcs with Subs in the living room and master and haven’t faced any issues with those.After talking to Sonos support they mentioned the issue is because I have a Mesh Wifi System (Orbi RBS750 one router and 2 satellites) and the speakers are either connecting to different satellites and/or to the 5G channel which creates the error.In my network map I do see that one of the SL is connected to 2.4G and the other to 5G and that is when one doesn't play. Additionally, if I disconnect the satellites in order to allow the SL’s pair to connect via Wi-Fi directly to the router it solves the issue. B

This has been discussed with regard to the S2 version of the Sonos app, in my case this concerns the S1 version (I still have an early Play 5 - everything else is S2 ready).  When I play music, I set up my “room” (why can’t I save a room?) which includes a PlayBar, a Beam and that Play 5, set the volume then go to the Spotify app to launch the music.  I prefer the Spotify app for the lyrics and suggestions.  After two or three songs, the Sonos app slowly begins to hijack the stream….eventually, I can only skip, stop, start or control the volume on the Sonos app.  Very annoying.  Is there a workaround to this?

I was able to fix this issue and wanted to share how I did it just in case it could help someone else. I too experienced the dreaded Can't Sign in due to "Network Problem Detected".  I spoke with Sonos Support for 2 hours and they could not fix my issue. Here were the symptoms - When I try to sign into Sonos, I am presented with the spinning wheel with the error listed above.  I am able to play music from my connected services (Amazon Music, Pandora, etc.) BUT only from my favorites, not by selecting the streaming services in the Musical Note tab in the sonos app.  Additionally, my alexa enabled sonos speakers will confirm my verbal music request with a response of the music it will play, but no music plays. This is true across ALL 5 of my iOS devices.  However, when I downloaded the Sonos Windows app, everything was there and working perfectly (except for the Alexa capability).  That is when the Sonos Support rep said it is an iOS issue and contact Apple. The fact that I can see the s

Hi, since I bought my Sonos One I have had troubles with it. In fact it keeps disconnecting almost every day, if I try to restart it doesn t work neither, generally after a while it reconnects alone. I use a standard WiFi connection, and also had the same issue in my previous apartment. I did all the updates and think it is unacceptable such a regular problem. Any recommendation? 

I’ve had a Sonos Connect on my S2 app for about a year. Suddenly it has disappeared. I’ve tried the “find missing devices”, updating S2, plugging the connect into an Ethernet cable and updated the connect.  It functions correctly  on Ethernet, and it will go through the setup process on WiFi successfully but it never appears in my system on S2. Any ideas?  I have an ASUS mesh router 

Hi there, I bought an used playbar. So I opened it, because Tiere is no power. So I found a burned fuse and also a burned varistor. Can someone tell me, what Kind of varistor it is?

So I tell Sonos Alexa to play a SiriusXM channel for me today and am suddenly told that she can’t do that and to check my account for instructions on how to link my account with Sirius.  This had been working fine for a few months! Bonus:  My Sonos phone app doesn’t work anymore either.  When I go to SETTINGS, the “Account”, “System”, and “Services & Voice” menu options are greyed-out and unclickable.  So I can’t actually do ANYTHING with this buggy speaker.  This is beyond ridiculous. I now own a $250 paperweight.

Ongoing, various issues with these two plugged speakers, which are part of an 11 device Sonos system.When I group them (daily, morning routine) randomly, but frequently, the Move can't be found ("Try later") or if they do group, volume is unresponsive on the Move. I have to use manual adjustment.I have had related issues with accessing the Roam or finding features like volume unavailable.Often Find Missing Products helps, and i have to power off/power on, etc. Router reset seems to help but, with 5 family members, is a hassle.Then the problem(s) return. Any ideas?

I have a Tidal subscription and a number of Tidal songs on my Sonos playlists. As of a couple of days ago, I cannot play any Tidal songs from playlists - I get the error ‘song not encoded correctly’.The same issue has been raised by some people on the forum, as early as four years ago. Some seem to have been due to router issues, but some were due to issues on Tidal’s end. My problem seems to have coincided with Tidal recently allowing Hi-fi quality on a regular subscription. Has anybody else experienced the same problem? My diagnostic is 1444797406.

I have a sonos ZP and a Player 5 (1st Gen) in one room connected to a TP-Link router. In another room I have a Sonos One connected to a second TP Link router. Both routers are connected via ethernet and the one in the Sonos One room serves as an Access Point with no DHCP.  The issue is that the Sonos One keeps disappearing from the system. I have ‘cold’ reset it many times, but it keeps dropping out. The second issue is that whenever I play audio it keeps dropping in and out. Especially when I group all the speakers through the Sonos One. I recently gave it a static IP and it seems to have helped some with the first issue, but the second issue persists. I just submitted a diagnostics report #1031527086Hopefully someone can help since I am loosing my sanity over this.

i have set up a system at a customers house fitted kit 6 sonos amps 3 subs gen3  2 play bars now everything works great apart from 1 sub it appears on the app room however it will not play any audio wifi is good in said room unifi nano hd’s are the wifi points. im sure its a firmware problem and from what i have read its been going on for sometime with no fix from sonos. there not cheap and we all expect them to work as they should.  

Hi all,With the new firmware 13.4, I try to configure DTS with my PS4 and my sonos ARC.I have a TV Samsung with eARC, and my PS4 is connect to my TV with HMDI.on my PS4, “audio outpout setting” is on “bitstream DTS”, my TV is configure on “passthrough”, but ma Sonos app display “Dolby PCM multicanal”. So, it’s possible to have DTS with PS4 with the new firmware ?could you help me ? :)

I am recapping my ZP90 at 12 years old. The caps mostly appear good, apart from the 1800uF on the 3.3V supply, which has a bulging top. I think its testamount to a good design that these units last this long. I leave mine switchedd on all the time, with 230V nominal mains.These are the main capacitors, all originally by Jamicon, to consider replacing. They should be replaced with parts with same or better ripple current, life hours, and similar ESR. I avoided organic polymer etc, which might seem an upgrade, but which could lead to loop instabilities. My cap choices were rather limited by stocks.400V 22uF main reservoir. 20mm long maximum. I am going to use https://hu.mouser.com/ProductDetail/Wurth-Elektronik/860241378003?qs=sGAEpiMZZMsKEdP9slC0YVUSgIC2sJFYWYuR0ZnncGk%3D22uF 35V C104 - low stocks meant I am not going to worry changing this. value for info. Its the aux supply for the switcher IC.C206 1800uF 6V3 105c Jamicon MZ 18 tall dia 10 pitch 5. I will use https://eu.mouser.com/Pro

I can manage my system with an iphone.  If I try to manage it with an ipad, either the system is not found or the Move is shown as the only device.  I have deleted & re-installed sonos app on the ipad to no effect. Any ideas?

My Connect:Amp has disappeared from my SONOS app. I also have a PLAY:1 and PLAY:3 and both show and work.All were bought new and installed when I moved to a new home 5 years ago and have worked perfectly until now.I’ve tried powering the amp off and then back on, but it just doesn’t appear. The network hasn’t changed.I’m sure to be doing something wrong, or missing a trick but would appreciate some tips please. I haven’t found anything here that has helped so far.

Hi,I manually added the radio station by pasting the following URL to the field in the Sonos app: http://web.sabc.co.za/digital/player/1.0/rsg/index.htmlAfter successfully adding the radio station I received a message that the song cannot be played because it is not encoded correctly.Can someone please get me the streaming url for the above. Not sure how to get it in Safari on a Mac.  The previous one I got from the forum does not want to work anymore.  Seems like SABS keeps on changing the streaming URL.Thanks

Within the last couple of months, Sonos will randomly say “Something went wrong, please try again later” at max volume and always very early in the morning, usually between 4-7am. We don’t use any voice assistance on Sonos, and we never play anything at max volume, so the fact it plays the warning that loud is strange. Anyone have any ideas how to fix this?

Hi alli know there are a number of queries on Connect dropping off a network and I have read the majority. Following advice I bought a Boost, set it up, I see all my speakers and the Connect have WM:0 against them….Connect still dropping off after a minute or 2. I have tried all 3 channels, 1 is the worst, 6 & 11 about the sameAm I looking at a faulty Connect?  

Hi all! This is a brief follow up to the above previous thread I started. The previous thread was marked as 'answered' and closed for further comment which is strange as it certainly wasn't answered! But good news, after 10 months of tantrums and frustration I finally cracked it! I wanted to post how I did because I'd say 95% of what fixed it was from other people's comments and help on the last thread. SO THANK ALL OF YOU SO MUCH! So my problem was an old house, giant thick walls, and my 11 or so speakers constantly cutting out and freezing. I had a netgear orbi mesh system. Now this mesh system was fantastic, but I couldn't get it to play ball with the speakers and the switch between them. Eventually I gave up on the orbi, and bought an Asus router that just manages to reach all the corners of my house. This helped a lot! But didn't fix it Someone recommended I got MANAGED switch, but this was actually making it worse (see below..) although the system wouldn't be much better with a d