Components & Architectural

Hi all, If you’re experiencing any of the above, or your app is sluggish, then your Sonos set up may be suffering from “wireless interference”. In the video, you will see how to fix this annoying issue, and get back to listening to your favorite tunes, uninterrupted. Feel free to let us know how to get along with the video. If you need any further assistance, we’re ready to help! :D Please note that we also have a support article explaining how to change the wireless channel here: https://support.sonos.com/s/article/1219 Still having problems? Grab a diagnostic and add it to your reply. Sonos Controller App for iOS or Android From the Sonos music menu, touch Settings > Advanced Settings menu > Submit Diagnostics. Sonos Desktop Controller App for Mac or PC Select Submit Diagnostics from the Help menu.

Hi all, I updated a while ago for S2 app for Android and since then I have following issue: Volume bar is too sensitive in a way that when I have all devices set for 0 (minimum) the next step (one tap for the the control) to increase the volume is already too loud. This makes controlling the volume really problematic as not able to listen Sonos with low volume at all! I tried to change the from each device the volume setting down to 30% etc. but it doesnt solve the issue.Please see attached pic which gives first sounds after off setting, where sound (rooms 30%, playbar 60% sound volume). If I go one step down, no sound at all and higher, already “loud”. Previous S1 controller would give identical sound bars much more to the right giving more space to set the volume either direction. 

Since I am no longer able to stream my music from my phone, I have tried to do it from my laptop, running Windows 10, fully updated.  However, when I try to do this, the app on my laptop asks to start updating the software on Sonos, then tells me that the update has failed and that there is something wrong.  How this company stays in business is a mystery to me.  Streaming music over the network is dumb when bluetooth is simpler and doesn’t depend on a router.  I’m not ready to give it away and buy a BOSE.  

Hi i have constantly cracking noise in my sonos play 5 after I cange network at home (to better router) what can be the problem ? SonosOne are working great but not the big play 5   diagnostic number: 903182096

Starting situationPlay:3 and One grouped, playing music. Play:3 is connected to the network through ethernet cable, One through 2.4Ghz wireless.ActionStopped music, unplugged One.ProblemWhen plugging One back in, it directly shows up as grouped with the same Play:3 as before unplugging. The One does not play any music but the Play:3 does. When trying to ungroup, the app briefly 'thinks' and then gives an error. Unable to connect with device. Try again later.Other infoPlay:3 works as it should, both with and without being grouped with the One.Tried power cycling devices, as well as the router.Diagnostic info has been supplied:  980145175.

Playbar will randomly start playing. No alarms set. Happens at all hours of the day. Captured a diagnostic just for third time this morning.   

I have 4 Connect:Amps that I’ve set up in a Wired setup (one amp has a hard wired ethernet cable).I continually get dropouts on the Connect:Amps when using Spotify This happens both from within the spotify app and the sonos app.  I do not get dropouts on the 3 Play:1 speakers I have.I’ve tried connecting different Amps to the ethernet, switching to full wireless mode, and still get the audio drops.I have a very fast router, clocking 400Mbps routinely via wireless near the amps, and even faster when wired.Anyone have suggestions on how to keep the drops from happening?  

I have been using Sonos One since 6 months without any problem. I started have a problem 2 weeks ago when I moved to a new flat and had to reset all the settings. I configured the device from the scratch and all looking good in terms of configuration. I use Spotify as a music service, I play music from my iPhone and send it to the device via Airplay. The problem is when I play a song after a while the device doesn’t seem to playing that song because I don’t hear anything however when I check the Spotify I see that actually the song is being played, and after like 10 seconds I start to hear the song again. So as a result I am experiencing some voice cut during the play.The router is located in the next room (almost same distance that I had in my old flat) and the device has a good coverage of WiFi signal. I use my iPhone, iPad, Macbook and smart TV in the same room, even far from the router and I don’t see any problem. I bought a WiFi repeater and put it almost next to the Sonos one and

Our Sonos Move sounds like it’s shoved in the back of a closet and covered in clothes. There is no depth to the sound anymore. The rest of the system sounds fine. Help. 

Hiya I have a Play 1, 3, 5 (first gen) have updated controller to Sonos 2 and now my Play5 won’t link up.How can I undo this so I can carry on using S1 controller and all my speakers will work together? 

HiIf anyone can help...I have used Spotify for a couple of years.Just bought a Sonos One SL and downloaded the Sonos App.I transferred my Spotify stuff into the Sonos App.. This includes a couple of my own playlists.When I press ‘play’ or ‘shuffle’ to access my playlists, a message comes up, ‘Unable to add songs to the Queue’. Therefore, I am not able to listen to my playlists!Does anyone know what I can do about this? It seems a strange problem. Thanks for your time.D

Just this year, My Play 1 has started to interrupt songs.  I am using it wirelessly, on Holiday FM radio channel.  This has never happened before.  I’ve checked my download speed and it is 5 mpbs.  But the speed has never been a problem in the past.  I am now ready to sell it for 25 $ and buy a BOSE. Nabil

My Sonos Connect (gen 1) has been disconnecting after 15-20 minutes of use, and gives the unable to connect to Sonos error. This has been happening off and on for the last few months. Any suggestions on how to fix? The diagnostics number is 81727249. 

Went from my old iPhone 7 to a Samsung S20+ 5G. Recently found that I cannot connect to Deezer, Amazon or Spotify on the Sonos app, has anyone else experienced this? iPhone still works fine

Hello, I hope someone can help. I have a Sonos Arc and two Sonos ones in my living room, which are all connected to make a surround sound system. Recently our wifi router was upgraded. When I reconnected  only the arc connected to the wifi network. The Arc now has 3 dots, but the two speakers have a solid white line and no sound. I just can't seem to find a way to connect the speakers. Apologies to all if the answers is blinding obvious.

My music stops playing on Sonos speakers and reverts back to the Line-In on the Play 5. It’s completely random. Sometimes it won’t do it for hours, sometimes it does it every song.Sonos is convinced it’s wireless interference. I suggested what I think is the problem but they did not think it was the case.This issue is present in multiple streaming services from multiple devices. I have removed the Wi-Fi pods from my home. Issue is still present. I have cabled one speaker with ethernet and the rest joined the SonosNet (which I won’t be able to do regularly due to the nature of my home). The issue is still present. I have a record player connected to a pre-amp which is connected to the Play 5. How is it possible that the preamp is triggering the Play 5 to think it should use Line-In, thus - stopping the streaming service from playing music? Even though nothing is playing on the turntable? Unplugging the pre-amp appears to have fixed the issue. Turning off Autoplay but leaving it powered

I’m trying to figure out how to connect two play fives gen 1, without internet. I just want to use these with an aux cable. Can I connect the two to play stereo? Or just play both with a headphone adapter?

Hi,Just installed a Asus Aimesh Wi-Fi system based on 2x XT8 routers.After that my Sonos speakers dissapears from time to time and playing music works a couper of second or minutes before stoppning.Ive reserved IP addresses for all sonos speakers, but that did not solve it either.Ive also factory reset a couper of speakers, but still the same. All my other devices works flawless on Wi-Fi.Any one else experiance this?

Sonos (on my Mac desktop and my iPhone and iPad) have lost the connection to speaker and wants me to reconnect…   So, on my Mac (running 10.x), it wants me to update to 11.0, which I let it do. But it is stuck (for 3 hours now) on Updating controller: Installing - the progress bar shows 100% (see screenshot). I have tried Force Quit the app, and starting again and I have rebooted my system , but I get the exact same problem. Any ideas on how to solve this?

Having issue with music service from Spotify keeps dropping and hard to initialise to play.Have Sonos ConnectAmp, Sonos 3 and 5 with two new Symfonisk.One symfonisk is more difficult than the other, this keeps me thinking if this is a HW issue rater than SW issue.Wifi coverage is good with Aruba Instant. Sometimes the app opens on iPhone with only Sonos Connect:Amp as choice.Sonos Case ID = 509267816 and 394517229

I have a Beam connected via wired (router -> relay -> Beam). Plus a Sonos 3, also wired (router -> Sonos 3). The house has a WiFi network from the router and it all works fine.I'm trying to connect another Beam which is in a garden room, that has a wired TP Link bridge (router -> TP Link -> Beam). The TP Link also has a wireless network, that has a different name to the house.I'd expected the Beam to be found by the Sonos system, because they're all wired to the router. But no joy - when my phone is connected to the garden room WiFi network, it can't find my Sonos system. I'd settle for creating a new Sonos system for the new Beam, it doesn't need to interact with the other Sonos products.I managed to get it working by setting the new Beam up wirelessly in the house, then moving it to the garden room. But when I'm on the garden room network, the Sonos app sometimes finds the Beam (but not the other products), or can't see any products. The hit and miss Sonos system conne

I was having app connectivity issues so decided to upgrade to S2. Since then nothing but problems. through the app my speakers are rarely found, but they are through Spotify!whenever I open the app most of the lists are greyed out, and after 30 seconds or so it says it is unable to find my system; but Spotify finds it!As I’m typing this my speakers are going on and off.I’ve ripped the boost out of the router but the speakers are still playing intermittently and I can’t stop the music!!!!I invested in a boost some months ago and all my issues were resolved…...until I “upgraded” to S2.  any ideas?

I have 5 Sonos speakers (2 stereo pairs of  Sonos Play 1’s and a single Sonos One) on a Tenda mesh network (because of the stone walls) with a Sonos Boost (set on Channel 1 with no other traffic on Channel1). Our house is a 200 year old stone cottage with thick walls The music sources are a Cocktail Audio streamer (acting like a NAS) and from Plex. The system has become virtually unusable, with constant drop outs and error messages saying the network speed is too slow to buffer, and that the system cannot access the Cocktail Audio or Plex on the network.I am using the S1 controller.The system was working fine, but suddenly it has become awful. Internet in our rural area is so-so (around 10 Mbps with the occasional drop out) but generally usable for most things.Does anyone have any thoughts on what might be happening and if there is anything I can do to help matters. I thought the Boost would fix things, but seemingly not.

So this is a weird annoying bug or issue. I have a sonos connect amp gen 1 and a few other sonos speakers. On the mobile app, it works just as expected, no issues. However, in Windows (10), the s1 desktop controller lists all other speakers except the connect amp. If I group a speaker together with the connect amp, it also vanishes from the desktop controller, ungroup it, and it returns, instantly. It’s like once grouped, the desktop controller cant’ see it anymore.Is this a bug or a feature? Things I’ve tried that haven’t workedResetting the desktop controller Rebooting everythingOn desktop: On android.  When I ungroup.  Speakers:Bedroom & Kitchen: Play 3 gen 1Office: Play 5 gen 2Living Room: Connect Amp gen 1 

Hi, The radio (could be spotify too) stops playing but does not resume. When I manually press play the radio resumes directly. Is there a way to have “permanent” playing that forces resuming the sound when there is a disruption?  I’ve bought a new router but the problem still persists. Thanks