Components & Architectural

Listening to records through Sonos Beam (Gen 2). My record player is connected to a preamp via RCA then to Port via RCA as well. Port is grouped with Beam in the app as Line In. It worked fine until about 2 months ago. The Port keeps cutting in and out. sometimes for a few seconds to a few minutes. There’s no rhyme or reason and basically renders listening to record pointless and is an irritating experience. All software is updated, I’ve unplugged and pugged several times. Audio delay is set to Max (2,000 ms). Everything is set up maybe within 3’ from my router.No idea why this started or how to fix it. Please help. 

I have a turntable with preamp connected to Sonos connect line in that is connected to my receiver via line out. Does the Sonos connect convert that signal to digital and back to analog or does it pass through as analog?

Hi everyone! I have an old Sony sound system that I would like to incorporate into my current Sonos set-up and I am not 100% sure of which components I would need, and how to set-up the connections.The Sony has two stereo speakers (impedance 6 Ohm & 70W of power handling capacity each) and an interconnected module CD player + cassette player + EQ. (pictures below)I already own two Sonos Era-100 that have been paired as stereo pair in a room group.As a minimum, I would like to add the Sony speakers to the Sonos Era-100 room group, so that I could use the SVC to control the music and have it play from both the Era-100 and the two Sony.To do this I am pretty sure I need to buy the Sonos Amp (can it hold both speakers?) and connect both speakers there, I will also need some adapters but I am not sure which ones yet.Ideally, I would also like to use the CDs and cassette player as a Line-in option  into my Sonos system.For that, which Sony output ports should I use: headphones-out (EQ fr

My sonos connect, since moving to S2 recently, has started to drop from my LAN (only connection, WIFI is disabled). Both ethernet ports have both their green and amber LED light up solidly (not blinking), even for the unused port. I can still see the (correct, fixed) IP address occupied on my router software (Unifi) but the Sonos Connect is otherwise dead, my IOS lists the connect as Not Connected, and I am unable to reconnect through the software. This happens around 15 minutes after I reset the connect (power off factory reset). I have already replaced my ethernet cable and power cable to no avail. What can be the cause and how do I fix this??

Here’s my question - what happened?I have two ZP100 - not cable linked so on their own wireless networkthe bedroom one has a cd player hooked to it - lounge one has a tv hooked to itsound on the bedroom zp100 started blipping every 10 sec or so when playing cdso i thought ok - lets play the cd through to the lounge zp100 - no blipping - hmm so it’s not the cd playerplay tv from lounge zp100 to bedroom - blipping sound - ok so my zp100 is stuffed…..did a reset of the bedroom zp100 and the new lightbulb over my desk started flashing at the same timeyeh - turn the light off - turn it on - still flashing as zp100 was resettingtake bulb out - bedroom zp100 sounds great - no drop outs on any sourcethe other great sound? my boot on aforementioned lightbulb - sometimes old school IS just better

I have a multi room system which has been playing up since the Sonos app was updated and I am still unable to fix the issue. I emailed the Sonos CEO months ago without a response and have tried hours in the phone to Sonos help without success. I’m pretty frustrated. I have a Sonance amp with six speakers wired into the sockets at the back of the amp. I use these speakers for my TV and music, all controlled through the app. My TV and amp are using the same WiFi. My TV is unable to link to the wired speakers so sound only plays out if my TVrather than through the ceiling speakers. I’ve tried factory reset of the amp which doesn’t help. When trying to link TV to speakers via TV settings, the CEC isn’t working. Anyone know how to fix this? 

I bought a Sonos Port that arrived yesterday (Feb 25), after a bit of messing around I managed to get it working with the remainder of my system (Kitchen Beam, Lounge Beam + 2xEra100 + Mini Sub) and hooked up to my Yamaha Rx-A670 Receiver (& Monitor Audio Speakers) so I can successfully stream music from Sonos App and Apple Music on my iPhone/iPads and multi room across the 3 zones.However the main reason I bought the Port was to hook up to my Pro-Ject RPM 1 Genie Turntable (through a Pro-Ject Phono Box II) such that I can stream my vinyl to the Kitchen and/or Lounge Sonos speakers.This simply is not working, I can neither broadcast through port (haven’t even got to working out how to do that) or pass through the port to my Yamaha Amp.  I have spent 4 hours on Sonos Chat and two 0800 calls so far (both of which were cut off by the agent without resolving) I have sent diagnostics and I’ve swapped all the cables out, strangely the exact same cables work absolutely fine when I plug st

So I ran a diagnostic and Sonos tech team have confirmed that my Playbase WiFi card is faulty which seems to be a common issue for all Playbase’s which have now been discontinued. I understand my warranty has run out but Sonos should make good on manufacturing faulty products, particularly given the premium we pay in price. I’ve paid a premium for a supposedly premium Sonos product, it’s not unreasonable to expect that product to work for the purpose in which it is intended, for more than 10 years. This is not a warranty issue, but a fault in manufacturing issue. Sonos should stand behind its brand and replace all faulty products, similar to what a product recall would provide.  What resolution did Sonos offer those with the same issue? I’ve read threads where a replacement product was offered despite the warranty period expiring. I’ve been offered a measly 30% discount to buy a replacement which is going to cost thousands of dollars. I’ve requested my complaint to be escalated… imawai

Hey all, Looking for advice on arranging a new set up using a Connect:Amp Gen 2. I have a garage that I would like to have 2 indoor speakers, and 2 outdoor speakers (already there, Polk Atrium 4, all 8 Ohms). Some considerations:Would like to independently be able to control the max volume indoor vs outdoor, sound playing at the same time. Was planning on running the speaker line through 2x SVC100 to control the 2 pairs of speakers. I would prefer not to have the Connect:Amp located in the garage due to dust, insects, and cold weather. So was thinking of putting it about 50-60 feet away within the house.Based on that, I was thinking of the following:Run a Left & Right 14g wire 60 feet from Connect:Amp to a gang box. Splice the lines into 2 for each Left/Right, and feed them into each separate SVC100 Run 15 feet of 16g to each of the 2 speakers for each knob.Would this cause any issues or should I do something different. For instance, run 4 seperate wires from the Connect:Amp as de

Excited to set up my first turntable in 30+ years. I have Sonos arc, amp and move(original) so is my preferred connection to Amp? All are in the same room.

Just replaced my Sonos CONNECT (wired set up) with Sonos Port (using wi-fi instead). I also have 10 Sonos:1’s, all on wi-fi. So I’m not using SonosNet anymore.The Sonos Port is connected and the app seems to think everything is fine after its setup. It’s output is connected to my receiver’s input, but there’s no sound coming out of the receiver’s speakers (the Sonos CONNECT worked fine prior). Sound is coming out of the rest of my Sonos speakers as usual.The network map shows all the Sonos speakers as being green. The Sonos Port is in white and says “Noise Floor: 0, 0, 0, 0 undefined” Anyone know what’s wrong here?

My Sonos amp has no power light, reset is not working. I have tried alternative power cords

Will a pair of ERA 100 play stereo out of a sonos port hard wired into a non sonos turntable. Nothing else is on the Port line.  I have the port connected to S2 App.   

Hallo, habe seit ein paar Wochen den Sonos Lautsprecher Roam. Dieser schaltet sich seit geraumer Zeit automatisch an.Kann mir evtl. jemand hierbei helfen? Im Voraus vielen Dank

I bought some of the first generation, Sonos equipment, and now my wireless speaker transmitter has apparently failed. I have ordered a replacement Power cord, and hope that will take care of the problem, but if it doesn’t, what do I do? The Sonos website no longer seems to offer a wireless speaker transmitter. Any advice that you guys could give would be appreciated.

Howdy!I have a 4 speakers that are wired parrallel with 2 conductors to my amp location. Question: Should I hook up with wires  on the left or right terminals? Or should I wire nut two cables from left and right Into the parrallel speaker run? Thank you!

bonjour, je suis équipé d’un ONE et d’un ERA100 qui fonctionnent avec l’appli S2; mais j’ai encore mes vieux ZP120, et je voudrais les faire fonctionner avec l’appli S1; c’est possible ? j’ai essayé, mais l’appli S1 ne reconnait pas mon ZP120; est-ce que je dois créer un autre compte pour l’appli S1 ? 

Hi, I did install a Sonos amp 1 gen with Turntable  on my Sonos system ( 4 x play5 , 2 x play3) .sound from Turntable is perfect to All my sonosspeakers in All the rooms but I have no sound on the external speakers which are plugged in the amp. Statuslight on the amp is continous white , so ok. what is the problem?

I wanted to share my deeply frustrating experience with Sonos in the hope that others are aware of the declining product quality and customer service.On January 9, 2025, I purchased a refurbished Sonos Amp directly from sonos.com. As a long-time Sonos customer, I was initially pleased with the fast delivery and easy setup. However, within hours, issues began:The Amp glitched with a digital loop (like a stuck CD), requiring a factory reset. An hour later, it blasted a loud squeal at full volume, forcing me to pull the power plug.Concerned, I immediately contacted Sonos support to request a replacement, but instead of offering one, they asked me to reset and retest the faulty unit—a risk I wasn’t willing to take with my speakers. After a week of back-and-forth, Sonos finally agreed to a replacement, but their merchant payment system failed, preventing me from using their advanced exchange service. After another week, I reluctantly agreed to a standard return, which then got stuck at cust

Can I hard wire connect two audio sources simultaneously, such as a turntable and a CD or other audio player, to Amp? Amp only has one line in option and I hate the idea of plugging and unplugging every time. And I'm too cheap to buy two amps. Or even an amp and Port.My first thought would be to use amp for one input and use one of my Era100s for another, which would then stream to all of my aero 100s and move simultaneously. Would this be the best avenue or is there another? An audio input switcher or splitter? Would prefer not to use Bluetooth. 

I’m having trouble connecting the boost to my system

So - been having some rather irritation issues with my Arc lately.  I have a record player that is connected via line-in to an Era 100 (cheapest way to get this record player onto my Sonos network).  That works fine.  The problem I continually have it getting my Arc to either play from that line in when its actively playing - OR - to even pair the Arc with the Era 1 so that it plays as a group.  Initially - I had much better results by setting the Arc’s source to this line in.  Until recently.  What I’ve discovered is that for some odd reason - it stops being able to connect.  Seemingly randomly.  Looking at my wifi settings - I see that the Arc is continually getting a second IP!  I even set my router to only feed it a specific IP to stop this.  And that initially fixed it - until the more recent firmware updates.  Now it forces its way out of this somehow and grabs another IP.  Anyone have any idea how to stop this behavior?  It seems to be the root cause of a ton of issues with the

when I play music that has a strong beat my volume controllers vibrate enough to sound like they are keeping time to the beat. ANy thoughts on how to solve this issue?

I have purchased a brand new AMP I need to use it on an S1 network so I have downgaded it following the official Sonos description, after a short while it stops playing music and starts to flash white and orange. The problem is worst if I use an online music source but it also happens with line in.I have tried to return to S2 where the problem does not happen, then I returned to S1 and the problem happend again.I have tried to connect to my router and switch off wi-fi, but it did not make a difference.I use the Android app here is what is in Sonos-appinfo:Version 11.15Sonos OS S1Build 572259130Here is what is in Sonos-systeminfo for the AMPHardware 1.24.1.19-2.2.Serie-ID: A110Is there any configuration changes I can do to prevent this problem ?(Upgrade to S2 is not an option at the moment I have still too many devices only supporting S1)

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. Hi there, I am so fed up with your buggy systems I can't even describe the level of frustration. I am using the latest version of the app on Android as of now and for no apparent reason the app does not recognize the set up system anymore (my wife's phone and app does and works no problem). I tried to reconnect to the system but says it doesn't find any devices on the network (which obviously isn't true - see screenshot) I am sitting next to a Sonos One and following instructions on how to reconnect pressing button on the back - but no doesn't find the system sitting right next to it. I don't want to go through the process of reinstalling the app and setting up the whole system again for the x time - it costs half an hour each time and at the price of your products we should be able to expect that you can employee at least one software engineer