Components & Architectural

Hi,I have a Sonos Arc, Sonos One rear speakers and a sub.I have an issue that on occasions when I adjust the volume the sound starts to break and continues to do this unless I turn off and on at the plug .advice and help to resolve this would be appreciated 

Hi,On the Ikea Symfonisk speaker lamp the music stops frequently. Then after a few minutes it starts again. Tried to reset router and sonos. Tried toi change frequency. There is a boost in the house. The playbar, close to the speaker lamp is wired. I've started everything one by one up again and so on. Up till now I didn't find a solution. I use an Orbi router RBR50, firmware V2.7.3.22. The diagnostic information is send number 112754550. Any idea's?THX

Hi,I’ve noticed this problem on certain Netflix shows and it seems related to Dolby (Atmos). I know I can’t get Atmos to the Playbar due to its optical connection and I’m perfectly happy with the sound other than this subtle, but annoying, issue.  Any suggestions?

I have a problem when I listen to a lot of music.I usually listen to radio 3 programme: through the night, all night, every night when I go to bed on sonos speakers.I sometimes listen to 4 or 5 albums through the day, streamed on apple music, either through speakers wired to a tablet, or on sonos speakers.I might watch a chess video or bbc catch up on a laptop through the day as well.I find that if I use the internet a lot, I get the error: sonos unable to connect.I don’t get this message, if I cut back on internet usage.If I leave it a while, sonos comes back eventually.I currently have fibre 65 on talktalk. If I upgrade to virgin media fibre M200, is this likely to solve the problem? I don’t want to change my provider if it is unnecessary. I don’t really need the extra speed; I just want a more reliable internet.Thanks

Bonjour, j'ai un tourne disque de marque JVC qui doit être raccordé à un connecteur RCA Phono et en le raccordant à ma sonos five via un câble rca femelle / jack il n'y a presque pas de son. Même en réglant le paramètre "niveau de la source" sur 10. Avez-vous eu une solution ou avez-vous déjà rencontré le même problème que moi ? Faut-il que j'achète un pré ampli ?Cordialement

Hi,I’ve had my beam and 2 SL ones for a few years now. As of tonight the sound gets choppy after a few seconds of audio of all kinds (streaming, local computer music, music cast to the TV directly).I’ve eliminated a computer problem (Smart Tv Netflix was choppy) and the sound works fine when sound comes out of anything but speakers (headphones).TV sounds works fine when the setup from Sonos is disconnected, and I’ve reset the system to no improvement.I usually use the whole setup wireless, so I tried with ethernet and the problem got worse, which I didn’t think was possible.I really hope it’s not a replace the beam situation, if any help can be provided I’d appreciate it. 

I have a whole surround sound set up, Sonos Arc the Sub gen 3 and two Sonos One SL but almost all the time, my rear Sonos One SL speakers flicker in and out of sound like there loosing signal or there's an interference I notice it even more so if I pass in front of the speakers or get close to them, my wifi is strong and my router is next to my TV I Xfinity Xfi gateway with 1,200 gig speed there highest speed I can get, so I'm curios what it could be?

Q1. Can you connect an apple tv via airplay directly to two Sonos 5s?Q2. If yes, will the volume control on the apple remote control the volume of the Sonos 5s?

A few weeks ago my Sonos setup ( 2x Play 5’s) lost the music library which is on my Drobo ( I don’t know why) I have managed to set the path to the music library ( off topic but why isn’t this easy? Why can’t I simply browse to it?) but when I press to update the index on my iPhone it goes grey for a second but then nothing happens. If try to update on my Mac it beachballs forever until I give up. ( over 24hours) If I try to update on my PC the Music Library on the desktop app says its indexing but then it stops after a second and nothing happens. My library is quite large but still way under the track limit. I don’t know what to do to try to get this working again ( had years of pain free setup prior to this) Any ideas?

Do I need to make changes on my Sony 950g? watching Netflix 4k service Marvels Iron Fist. The movie description says it plays in Atmos, but I’m not seeing it on my Atmos App. Thank you 🙏 

My Sonos 1 system has lost the second speaker and I can’t re-install it because I need Android 10 or above on my Nexus 7 device, purchased as part of the original system installation.  But the Nexus 7 only has Android 6.0.1 on it and can’t upgrade to give me the add/remove feature I need.  Nor can Sonos download the original version of software which supports Android 6.0.1.  Is there anyone out there that can provide me a copy of the software or a get around please?  I don’t see why i need to purchase another mobile device when everything else is working ok.  Thank you

Good afternoon,I have a new Sonos Move that I have assigned to a stereo pair of an existing unit.  I am finding that the right hand unit keeps on dropping out.At the moment, I have music coming out of the left speaker, but not the right.  If I change the balance to the right speaker, I get silence.  I’ve just submitted a diagnostic, number 2131499804.If I unpair the stereo pair, both speakers work.  If I then repair, it works, but then it drops out again after a while.Yesterday, I chatted with with a support agent online.  They said that one speaker was on channel 34, the other was on channel 42 and as such it didn’t work.  They asked me to unpair and repair (which fixed it).  I went through “I’ve already done that - it will just happen again”.  They suggested changing the sonosnet channel from 11 to 1.  Quite why changing the 2.4GHz channel would affect speakers running on 5GHz, I don’t know.  But, the agent assured me that would fix the problem.Unsurprisingly, I’ve just pressed play

Hi there-i have five sonos amps, an arc, a sub, and several wireless speakers.  We have a repeating problem with one sub only, and which appears to be something a lot of other customers are dealing with.  The problem is that I get a loud pop sound followed by a loss of all audio in that zone until the power is cycled.  I ran a diagnostic report just now and that number is 237153753.  the amp is connected to two sonance speakers in ceiling and hard wired.  Two other zones were playing the same music last time the problem occurred and only the one zone had the issue.  That’s the same zone which had the issue before and the only one to have that problem so far.   Thanks in advance.  

When playing music after a while my surrounds are out of sync with the front speakers (playbase). I have searched the topic & this was an issue a while ago that was supposedly resolved. Is this an issue that has popped up again?The surround speakers (play 1) are wirelessly connected. Would connecting wired Ethernet fix things?

Hello,My Sonos Play 3 has out of nowhere just stopped working, does not power on at all, no lights. Was working fine throughout christmas. Annoying.Just spoke to someone on the chat and advised it was a power on failure?Is this a common fault? As my brothers Play 1 experienced the same thing?I wasnt given much help apart from 15% off via the upgrade progamme.But i wouldnt expect a product like this to have such a short life span. If this suddenly happened with the rest of my sonos system this would be a very expensive upgrade.Is there any other options available or a repair?Hope you can helpThanks 

I’ve tried everything and nothing will make sound go from turntable to speaker. Please help!!!!

Repeat All issue / Duration 

Hi All. I have two Five paired stereos. I have been using one for a long time and decided to buy another one. This is where the problem begins. The newer Five has an audible difference in sound from the older one, there is hardly any bass, compared to the older one. The EQ and Trueplay settings do not change anything. Is it normal? Maybe the newer speaker needs time to start playing like the older one? The difference is really audible. P.S. I used the translator for this post. I dont speak English very well:)

Our Sonos One has been decreasing it's volume on its own and I cannot locate where it is being turned down from..I submitted a diagnostic like I saw suggested in similar topics. The number is 1936062066 Cheers

Hi, I just want to inform others that the latest firmware for ASUS RT-AX58U, released on the 26th ofNovember, will make the Sonos speakers stop working (Confirmed on Play:1 and Play3).I have tried to factory reset the speakers and reconfigure them but without success.I don’t exactly know what is causing this, but a roll back to previous firmware resolved the issue.  

Hi folks, I am trying (and failing) to get my system to recognize my Sonos Boost. The Boost is not a new device. It has been used by this network before. I have been running my Sonos system on my regular Wi-Fi router network, but I want to go back to using my Boost. My system:Four Sonos OnesSonos BeamSonos SubSonos Boost My wireless router is an Arris. It has two distinct bands, 2.4 GHz and 5 GHz.  Which Sonos devices do you already have? Four Sonos Ones, a Beam, Sub and Boost Is one of them cabled to your router? Not when I am running in standard mode, but yes (Boost only) when the Boost is providing the network. What is the make and model of your router? Arris TG1682 Do you use any WiFi Extenders? No (unless you count the Boost as one) Which controller device are you trying to do this from (where is the app installed)? On my iPhone. I use the original Sonos app.Error message: Not connected (See screenshot)Steps taken:Tried to add Boost via S1 app; followed all instructions  Checked t

Been using Sonos for 10+ years. Have large system, mostly older play1s, play5s and 2 playbars….all over the house in 10 zones…Occasionally get usual drop outs….but usually quickly fixed.However, this evening, my sonos system has dropped/lost BOTH of my playbars.Never had any issues with either.One has white light on, can’t reset, no sound.The second has sound but can’t see it in the system/app….and won’t reconnect to app.Have tried multiple resets/system and router reboots/reconnect….nothing works.WTF????NOTHING has changed on my home wifi set up….everything else including speakers much further away from the router still working fine.Very suspicious that both playbars have lost connection in the same day!?!?!Thoughts/advice?? 

Happy New Year :)As per title, Amazon music (Family) has started over the last week to skip on every track after 5-30seconds.  This happens on all Play:One speakers.  Other services don’t seem to be effected - currently listening to my library via iBroadcast with zero issues.Diagnostics from this morning: 1975614706All looks fine on the network which is Netgear Orbi based with three statellites - i’m using Sonos with that network as it’s solid with good coverage on all speakers.Help appreciated as the Amazon situation is really annoying.  Tracks play fine from the amazon app

I was watching TV when suddenly the Playbar stopped working. I can play music through my Playbar via the Sonos app, but am getting no sound from the tv. Oddly enough, when I use the volume controls on my remote (Harmony One), volume down button registers (white light) with the Playbar, but not volume up. Any ideas what the problem is? Thanks in advance. 

My music folder on the PC has 200-250 albums, my Sonos indexes this folder with no problem at all, well it did until the last few days. I have now ripped 4 new Cd’s, copied them into said music folder and ran “Update Music Library Now”. Two of the four Cd’s have appeared with album name, artwork, track info etc, the other two are nowhere to be seen within the Sonos environment. I can “see” all four albums using file explorer, I can play all four albums using VLC, so why did the “update music library” miss out two CD’s?I have ran “update music library” numerous times, but to no avail. Can anybody help?