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Jury61
Avid Contributor I
January 6, 2022
Answered

Playbar stopped outputting TV

  • January 6, 2022
  • 6 replies
  • 382 views

I was watching TV when suddenly the Playbar stopped working. I can play music through my Playbar via the Sonos app, but am getting no sound from the tv. Oddly enough, when I use the volume controls on my remote (Harmony One), volume down button registers (white light) with the Playbar, but not volume up. Any ideas what the problem is?

 

Thanks in advance. 

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Best answer by UKMedia

I wonder if this is a HDCP handshake issue.  If your TV doesn’t get a correct HDCP handshake with all of the connected devices, it will immediately mute audio output.

I suggest that you power down your TV, Splitter and Set Top box and then power on in the following order:

  • TV
  • HDMI Splitter
  • Set top box

EDIT:

This could also be caused by a fault with the HDMI splitter as @GuitarSuperstar suggests but worth a quick power down to check.

6 replies

GuitarSuperstar
Lead Maestro
January 6, 2022

Try unplugging the TV and Playbar from power for a couple of minutes. You might also try using a different optical cable.

"Receive with simplicity everything that happens to you." - Rashi
Jury61Author
Avid Contributor I
January 6, 2022

Try unplugging the TV and Playbar from power for a couple of minutes. You might also try using a different optical cable.

Thanks, but didn’t change anything. I unplugged the optical cable from the HDMI splitter that I use, and plugged it directly into my set top box, and now it’s working. 
 

Does this mean there’s an issue with the optical port on my HDMI splitter?

GuitarSuperstar
Lead Maestro
January 6, 2022

Try unplugging the TV and Playbar from power for a couple of minutes. You might also try using a different optical cable.

Thanks, but didn’t change anything. I unplugged the optical cable from the HDMI splitter that I use, and plugged it directly into my set top box, and now it’s working. 
 

Does this mean there’s an issue with the optical port on my HDMI splitter?

Sounds like you need a new HDMI splitter.

"Receive with simplicity everything that happens to you." - Rashi
UKMedia
UKMediaAnswer
January 6, 2022

I wonder if this is a HDCP handshake issue.  If your TV doesn’t get a correct HDCP handshake with all of the connected devices, it will immediately mute audio output.

I suggest that you power down your TV, Splitter and Set Top box and then power on in the following order:

  • TV
  • HDMI Splitter
  • Set top box

EDIT:

This could also be caused by a fault with the HDMI splitter as @GuitarSuperstar suggests but worth a quick power down to check.

Remember: Sometimes Red Wine helps :)
Jury61Author
Avid Contributor I
January 6, 2022

I wonder if this is a HDCP handshake issue.  If your TV doesn’t get a correct HDCP handshake with all of the connected devices, it will immediately mute audio output.

I suggest that you power down your TV, Splitter and Set Top box and then power on in the following order:

  • TV
  • HDMI Splitter
  • Set top box

This seems to have worked!  Thank you!  What do you mean by HDCP handshake issue?

UKMedia
UKMedia
January 6, 2022

I wonder if this is a HDCP handshake issue.  If your TV doesn’t get a correct HDCP handshake with all of the connected devices, it will immediately mute audio output.

I suggest that you power down your TV, Splitter and Set Top box and then power on in the following order:

  • TV
  • HDMI Splitter
  • Set top box

This seems to have worked!  Thank you!  What do you mean by HDCP handshake issue?

Here’s a link to an explanation: High-bandwidth Digital Content Protection - Wikipedia

Remember: Sometimes Red Wine helps :)
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