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Does
Contributor I
Jan 6, 2022 9:20 PM UTC
Answered

Sonos one volume decreasing on its own.

Our Sonos One has been decreasing it's volume on its own and I cannot locate where it is being turned down from..

I submitted a diagnostic like I saw suggested in similar topics. The number is 1936062066

 

Cheers

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James L.
James L.Answer
Retired Community Staff
Jan 7, 2022 9:15 AM UTC

Hi @Does,

 

Thanks for the diagnostic.

 

It’s a little hard to read exactly what’s happening to the speaker here, but I can see two devices/services controlling the volume shortly before you submitted it. 

There’s a OnePlus 7 Pro that seems to be decreasing the volume, as well as a few commands from the service IFTTT (If This Then That) that you’ve used on Sonos before.

Try disabling any IFTTT recipes you have active and see if the behaviour subsides.

If not, submit another diagnostic and reply with the number within 5 minutes of this happening, and before increasing the volume again.

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2 replies

James L.
James L.Answer
Retired Community Staff
Jan 7, 2022 9:15 AM UTC

Hi @Does,

 

Thanks for the diagnostic.

 

It’s a little hard to read exactly what’s happening to the speaker here, but I can see two devices/services controlling the volume shortly before you submitted it. 

There’s a OnePlus 7 Pro that seems to be decreasing the volume, as well as a few commands from the service IFTTT (If This Then That) that you’ve used on Sonos before.

Try disabling any IFTTT recipes you have active and see if the behaviour subsides.

If not, submit another diagnostic and reply with the number within 5 minutes of this happening, and before increasing the volume again.

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Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    DoesAuthor
    Contributor I
    Jan 7, 2022 1:26 PM UTC

    Thanks, I figured it out!

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