Components & Architectural

Here’s the summary:iPhone 12 is my new device that won’t connect (running on 14.7.1)  The app keeps giving me the message: "Connect this mobile device to wifi to continue" Was working fine up until a few nights ago--as in, it worked during the day, but stopped one evening. I had not made any changes to either the phone or the system or any wifi related devices in my house. The app IS still working on my older devices and my computer (not updated to 14.7.1 - the update on my newer device was done at least a week before these issues began)Here’s what I’ve done to try and solve it:Delete and reinstall app Forgotten and reconnected to the Wifi  Reboot phone Reset network settings on phone Reset all settings on phone Reboot router Reboot Sonos system Spent about 2 hours on the phone with Sonos support who also couldn’t figure out what was wrong.Sonos support told me to do the following on the router and I was able to:Make sure that no parental control on network devices is blocking Sonos.

Hi folks!My Sonos 1’s won’t connect to my Netgear Orbi. I’ve factory reset them and tried to get them to add as surrounds to my Sonos Arc, but they just fail to connect.   Sonos 1’s are running 13.2.Netgear Orbi running V2.7.3.22 Any and all advice is appreciated!! Tim 

Hello, I have 2 PLAY:5 gen 2 and both of the cable are ripping of at the connection. When I try to remove the cable from the speaker I feel like the cable will split in half. Let me know if its normal. Thanks

Despite going through all the steps my three Sonos Ones have disappeared from view on my Sonos system. A Three still shows up but the Ones have gone. How do I get them back? I will never buy Sonos again if this is a deliberate attempt to force people into an upgrade. 

POUR VOTRE INFORMATION INCIDENT RÉCURENT ET TRÈS ÉTONNANT ET QUI PEUT ÊTRE TRÈS GÊNANTJ’étais a Bruxelles dans l’appartement d’un ami qui lui aussi est équipe d’un système sonos, j’ai voulu prendre la main sur son système avec mon application pour mettre ma musique spotify et j’ai DÉMARRÉ LE SYSTÈME SONOS que j’ai en France sur l’ile de ré??????C’est le deuxième fois que cela se produit sur les 4 derniers mois. (je n’ai essaye que 2 fois et je ne recommence plus)CdltDidier DumasFOR YOUR RECURRING AND VERY AMAZING INCIDENT INFORMATION AND WHICH CAN BE VERY INCREASINGI was in Brussels in the apartment of a friend who also has a sonos system, I wanted to take control of his system with my application to put my spotify music and I STARTED THE SONOS SYSTEM that I have in France on the island of Ré ??????This is the second time this has happened in the past 4 months. (I only tried 2 times and I don't do it again)CdltDidier Dumas

I’m having issues with a symfonisk bookshelf  speaker as in the music stops playing then starts again. It sometimes starts a few seconds later or several minutes or longer. Currently running a play 5 (gen 1) 2 x play 1s set up as rear surrounds with my playbase a connect another symfonisk bookshelf speaker and a boost all work perfectly fine. Recently changed to BT complete Wi-fi (new router) so have no signal problems. The problem was apparent with my old router aswell so possibly an issue with the speaker ? Any advice would be brill. 

I am running into something very similar to this my problem however is the opposite, the second I connect the speaker to the Ethernet port, it just disappears.  the speaker is still connected to Ethernet and I can see it in my fritzbox 7530 but the Sonos app can’t find it.  i have 5 sonos speakers (symfonisk) they all have the same problem. I recently got rid of my Google Wi-Fi because the fritzbox offers me 4x the performance. I just didn’t think my sonos speakers would stop working. 

Hi AllLong time Sonos user of over 13years…. Nothing has changed in my setup, but I’m experiencing a strange issue where one of my Zones will drop out when playing a radio station over the internet. All other zones continue playing. The Zone will then come back on a couple of minutes later, and a while later a different zone might drop out! As it’s different zones at different times, I’ve ruled out hardware… also a zones use Play 1 and also Sonos Connect, so it’s not even the same hardware each time.  My setup is that I have 5 zones… 3 have Play 1 devices and 2 have Connect devices. 1 of the connect devices is connected via wire to the router, the others are all wireless…. I’m unsure whether they are using their own network created by Sonos, or whether they use my WiFI…. In the old days I don’t think using the house WiFi was an option and now it is.  A zone can play fine for 30 minutes and then drop out for a minute…. the device that last did it is in the same room as a WiFi access poi

I recently moved my Sonos system to a new home, and new wifi network.  All products working except for the Connect:Amp which is not recognized by the Sonos controller on my iPhone or iPad.  Tried resetting - got the green light - then the connect:amp shows up as setting up but never gets through the full process.  I then tried connecting to my router over ethernet. Failed. Reset again and this time the controller sees the connect:amp.  Goes through set-up then says needs a software update.  Go through the software update process and looks like I am in business.  Then get a message saying that the connect:amp is not registered.  I attempt to register and that fails. Still shows as connected so I unplug from ethernet.  Reboot the connect:amp and now it does not show up in the controller.  Tried to set up again and the system is not recognizing the connect:amp.  Arggh.  One possibly important note - in the height of frustration I decided to take advantage of the upgrade program and ordere

alexa on Sonos start with very low volume after a command is given, for about 6 seconds then goes up to normal volume. Alway missing to hear the first few seconds of what is playing.

I’m getting the Error “unsupported format” when playing the KALW station today. I don’t have any issues with the other NPR stations. I saw some other threads with it intermittently happening for others (KQED and BBC) but I didn’t find any tips on how to resolve it from the user end. Any thoughts?

For some reason the Trueplay tuning for one of my Sonos speaker groups disappeared (2 Play 5 and 1 Sub as a stereo speaker setup). The app prompts me to setup Trueplay for this room, but after successfully going through all the steps, the Trueplay tuning is not saved.I’ve tried multiple times, as well as restarting all network equipment and Sonos speakers, but with the same result.Is anyone experiencing any similar issues?If anyone from Sonos sees this, here is the diagnostics number:Your confirmation number is: 740462179 Pontus Sjöberg.

On my matrix 00:0E:58:24:A6:D8 (mancave) appears as well as 00:0E:58:24:A6:D9 (undefined) …. I don’t have a device with this MAC… but it seems ridiculously close to the other…. is it perhaps because it’s a ‘connect’ device and has 2 LAN ports? How do I purge the one I’m not using now from the matrix?  Thanks 

If I connect the sonos in my kitchen to a LAN cable, the dining room (otherside of brick wall) has a poor very very intermittent sound issue…. If I plug the living room sonos into a LAN cable too, the dining room signal is then perfect…. the living room is further away, but not though any walls…. Is the 2.4 Sonosnet network really that weak? I thought all of my devices would connect to each other in a mesh and make a stable network… doesn’t seem to be that way. Considering just plugging them all into a LAN connection!!! Any thoughts? 

Something has changed recently, I can still play music on my So is surround system off the internet, but can no longer connect to the tv, no ability to adjust sound with tv at all, it’s like it is not connected. I have a red output signal on my optical audio cable. It was working fine very recently

WXKW is listed on radio.com and tunein. Neither will play.  I ran diagnostics and sent to Sonos.  Here is the number 151565757.Please help. 

No matter what I do, I can’t play Spotify Radio stations.  I consistently get the “Unable to start radio station (Spotify)” message.  I am able to play Playlists just fine.  Not sure how to troubleshoot this.  I can play fine if I open Spotify manually and play through there.  

I just installed 3 amps with 5 pairs of outdoor Bowers & Wilkins am-1. It seems these speakers cannot handle the base in certain music above 75% of max volume. Which is needed outdoor. Base hits bottom and it sounds like speakers will break. These were sold together from the official retailer in Sweden.Question is, can I wire a decent outdoor subwoofer to help the speakers (to a 4th amp)? Like the Sonance rk-10. If I get rid of these speakers, are there any others that can work better? Super annoying…

relatively new sonos amp. The amp routinely plays music at random (many times at 3am)When I do start playing I often hear clicking noises and it often plays even after turned off via app.  I have alreadyreset all speakers created new account turned off alkarms confirmed no devices are connectedThank you!

My sinus connect will not switch in. It is not power as I have connected the power lead to another connect box and that works fine. no white light on connect boxthis is the second connect box that has given me trouble. many suggestions on cause/ solution. I have tried the reboot etc per the sinus help guidesthanksalan

Hello, I am confused here. I didn’t change anything in my setup and my radio playback (both TuneIn and myTuner) and gets choppy (random brakes every couple of minutes/seconds).If my ios app is open I see the message as in the title. Spotify/Airplay runs fine - no breaks.  I did reset the app and devices. I even switched to wired setup and created mesh network. Then I turned off both of my wifi networks: 2.4 and 5 GHz. It’s still the same on all of my receivers (play 5, play1, move, one). It even persist on the one which is directly connected to the router. My router has enough of bandwidth: Downstream :85.1 Mbit/s Upstream :38.8 Mbit/s I could buy Sonos Boost but now I am bit doubtful if this will help. Can I get into some kind of logs/debug messages to see what is causing buffering issues? Any clues? 

Hi there, I have previously used the diagnostics matrix to determine which speakers have strong or weak connections. I have now installed a Mesh network so I have 4 “nodes” that act as 1 SSID, running wifi6 etc. and I’m interested to see if the diagnostic matrix shows an improvement. When I use the same URL I now get as screen as per the attached image.  I’m not 100% convinced the change of network is relevant but worth mentioning. Devices are Connect Amp (so I am limited to S1 app), Playbar and two Play3s. I have tried with 1 device wired, reset wifi settings, all show WM:0, all have been rebooted and I’ve tried the same URL using each of the IP addresses.  I’m out of ideas. This is what I see 

For 3 days now I am unable to play anything on my 5 Sonos speakers, an error comes up that reads ‘Unable to play X connection to Spotify was lost’ Before this issue came about, the system would play 5 seconds of a song before changing track, unprompted. I ran a system diagnostic and my number is: 1973324632 Please list out ways I can solve this. Please see below steps I have already taken 1. Restarted modem and router 3 times. (Including unplugging power for 3 minute reset)2. Disconnected the Spotify account 3 times and reauthroized the account 3 times.3. The system has no updates to install. I cannot update Sonos.Restarted both apps.  Tried to play from the Spotify app with their ‘connect to device’ feature, will not play.

Playbase has a permanent buzzing sound. 

Hello, I have a seven Sonos devices in four rooms.Living room: Soundbar and two Play:1 for surround Bedroom: One Play:1 Kitchen: Two Play:1’s Garden: Amp powering two speakers.Both the living room and kitchen devices keep disappearing from my system list. However, when I watch TV it plays through the Sonos devices and if I ask my kitchen Google device to play music it will play through the Sonos devices linked to it. However, I can not go into the app and just play some music to these devices. I completely reset the entire system and restarted my router and got everything set back up but they have both disappeared again. Any suggestions on how to resolve this? Thanks in advance.