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Contributor I
August 11, 2021
Answered

PLAY:5 exterior cable issues

  • August 11, 2021
  • 3 replies
  • 243 views

Hello, I have 2 PLAY:5 gen 2 and both of the cable are ripping of at the connection. When I try to remove the cable from the speaker I feel like the cable will split in half. Let me know if its normal. Thanks

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Best answer by melvimbe

I would wrap that in electrical tape temporarily and order replacement power cables, assuming you’re outside the 1 year warranty.

 

https://www.sonos.com/en-us/shop/power-cable-i.html

 

3 replies

Ken_Griffiths
August 11, 2021

It certainly doesn’t sound normal, perhaps upload photo(s) here and then contact Sonos Customer Support via this link below and refer them to the photos posted.

https://support.sonos.com/s/contact

azelhofAuthor
Contributor I
August 11, 2021
Ripping off
The second one start to ripping too

 

melvimbe
melvimbeAnswer
August 11, 2021

I would wrap that in electrical tape temporarily and order replacement power cables, assuming you’re outside the 1 year warranty.

 

https://www.sonos.com/en-us/shop/power-cable-i.html

 

Danny