PLAY:5 exterior cable issues

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Hello, I have 2 PLAY:5 gen 2 and both of the cable are ripping of at the connection. When I try to remove the cable from the speaker I feel like the cable will split in half. Let me know if its normal. Thanks

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melvimbeAnswer

I would wrap that in electrical tape temporarily and order replacement power cables, assuming you’re outside the 1 year warranty.

https://www.sonos.com/en-us/shop/power-cable-i.html

Danny

Ken_Griffiths

It certainly doesn’t sound normal, perhaps upload photo(s) here and then contact Sonos Customer Support via this link below and refer them to the photos posted.

https://support.sonos.com/s/contact

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