Contributor I

Answered

Radio station is listed and will not play

Forum|Forum|5 years ago
August 1, 2021
9 replies
160 views

WXKW is listed on radio.com and tunein. Neither will play. I ran diagnostics and sent to Sonos. Here is the number 151565757.

Please help.

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Best answer by Corry P

Hi @jnap1210

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

Xander P

Retired Sonos Staff

Hi @jnap1210. welcome to the Sonos Community!

It doesn’t look like that station is available in my region so I was unable to test it on my side I’m afraid, however looking at the diagnostic it looks like a lot of DNS lookups for that station are failing.

Would it be possible to reboot your router, as well as the Amp, and then try playing from WXKW once more to check if there’s any improvement?

Let us know how you get on :)

controlav

Lead Maestro

Try adding this URL directly: https://ice9.securenetsystems.net/WXKW

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

J

jnap1210Author

Contributor I

Thanks for the suggestion. I played this and it is not the station in NJ.

J

jnap1210Author

Contributor I

Plus, how would I add it to Sonos?

controlav

Lead Maestro

Thanks for the suggestion. I played this and it is not the station in NJ.

That station has a complicated playback page, not easy for me to get the actual stream address for the NJ station.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

J

jnap1210Author

Contributor I

Thanks. I used to be able to play it. It would cut out. Now I cannot play at all.

Corry PAnswer

Sonos Staff

Hi @jnap1210

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

J

jnap1210Author

Contributor I

I have tried. But every time I call you are closed.

I’ll keep trying

Corry P

Sonos Staff

Hi @jnap1210

The opening times will be shown on the page I linked to above (after you click Contact Us). Here’s the direct link:

https://support.sonos.com/s/contact

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein