Woke up today to Sonos not workings… rest of network is fine. Attempted to reset (unplug..) and App can’t find them. Used “Fix It” and when it reaches the screen that asks “We found multiple Sonos Systems, Let’s confirm the one you want to update” and click “Continue” the app does nothing.. sits there. Deleted app, reinstall… tried on iPad and iPhone.. nothing.
Anyone else? Suggestions?
Sonos Fix It - Stuck “Multiple Systems…”
Best answer by jgatie
Similar issue for me, but I dnd’t even change anything. Just showed up at my office today where I’ve used Sonos many times, same speakers as always, same network as always, same router as always. I havem’t used this system here in maybe a month or two, but today I get the message offering to “fix” something, and now I’m stuck on the multiple networks screen despite rebooting the speaker & my phone, etc.
Seems Sonos must have broken something in a recent app update. This is build 67125130.
Every update we have a few posters who blame an update, even though when an actual bug happened to a single Sonos device, the thread hit 100 pages in a day. It’s not the update, it’s your network, specifically IP conflicts. These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device. To cure this, do the following:
Reboot/power cycle your devices in the following order:
Modem
Router
Switches or hubs
Wired Sonos units
Wireless Sonos units
Computers/printers
Wireless devices - phones/tablets etc.
Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.
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