I have the exact same problem. Yesterday I received my two Sonos Roam speakers. I upgraded my system to Sonos S2 and connected my new speakers. Everything seemed to work just fine until I tried to play music in another room. The music stopped playing in the first room saying the Spotify account is already being used on another device. This is really annoying. I'm even considering sending back the Roam speakers if I cannot solve this quickly.  

The problem has been fixed. For us it works again as before. Thank you very much!

@Sonos are you in touch with Spotify to solve this ? It’s quite crazy that this issue seems normal to erverybody while it were working for years….

@ChrisHolzer - that’s a fair point about Alexa, which does place additional restrictions.

That apart, a Family account does  allow each family member to play from their Spotify account on Sonos in different rooms at the same time.

However, as far as multiple Spotify streams from a single account is concerned, it does seem that something has changed recently for some but not all Spotify users on Sonos, and it doesn’t sound like it was intentional.   We await developments.

Hi @balle3201, thanks for trying those steps and providing that diagnostic.

Unfortunately there weren’t many clues in the diagnostic, other than showing that a stream limit has been reached, and that Sonos is definitely seeing your Spotify account as a premium account.

I have in the last few minutes however, found this thread;
 

Where it seems that using Spotify’s “Sign Out of all Devices" option, and then reauthorizing the Spotify account(s) within Sonos resolved the issue. Mind letting us know if that helps?

In the meantime, we’re raising this with the senior engineers for investigation.

While I would certainly be surprised if this turns out to be related to the Roam, stranger things can and have happened!

Regarding the routines - got it, that should indeed be working if they’re using alarms set via the Sonos app, thanks for confirming :)

@sdaless . OK I admit I was mistaken in thinking a dedicated Spotify ‘family member’ for Sonos was unusual. But in some cases this appears to have been adopted because users don’t realise that every family member can add their Spotify login to a single Sonos system.  The Spotify account to which a controller defaults can be chosen independently for each controller, although each controller can play from any of the Spotify accounts.

If everyone just uses their own account and not yours, you have no problems using your account when away.

I guess it’s good that these different ‘models’ are available to fit different users’ requirements.

Glad to hear it @ullefutz, too early to say if this is working for all who were affected, but certainly a good sign!

Opened a discussion today in the morning about this exact topic, but in German SONOS forum …

Using SONOS für 3 years, right now 4 Play:1 and 1 Move.

Problem started to occur yesterday in the evening.

Hope that it is fixed when I’m at home today in the evening; post by @ullefutz makes me hope for the best. 

Spotify fixed the problem. And I can confirm it’s fixed.

https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Different-music-in-different-rooms-Sonos/td-p/5191774/page/2

Thanks for bearing with me everyone, I’ve checked in with our senior engineers, and there has indeed been a slight increase in Stream Limit errors reported in recent diagnostics.

At this point there’s still some more testing we’d like to perform to determine the root cause of this - if possible, it would be great if you could get in touch with our Support Team via phone call so we can perform some live troubleshooting, and see if the issue persists with some test accounts.

If calling in isn’t convenient but you’d be happy to do some testing on your own and have access to a separate Spotify premium account, another option would be to completely remove the current Spotify account from your Sonos system, and then add the new one - do you continue to experience this with the new account?

I've also been a Sonos / Spotify user for many years now. I've experienced the exact same problem. Since upgrading to the Sonos S2 app and adding 2 Roams, playing songs from spotify on two different speakers is not possible anymore. Don't know if the S2 app or the Roams are causing this problem, but it is quite annoying. I've tried all suggestions mentioned above. Even tried to adding another Spotify account to the Sonos system, but nothing seems to solve this. 

Hi

I have the same problem. However, I didn't add to Roam. I tried all the methods mentioned above, including changing the password.

Diagnosis 1732402145

Hi @Xander P ,

Can confirm im having the exact same issue. When attempting to play more than one Spotify stream on any of my Sonos products the initial speaker will stop streaming in favour of the second speaker. Then the error message appears.

I have followed your steps above and logged out of all Devices via Spotify account, reauthorized Spotify via Sonos app and problem still remains.

This issue has just started today.

Submitted diagnostics: 617421800

kind regards,

Hudskee

HI,

I have been using the sonos app for over a year now with spotifi playing in different rooms on different speakers with different play lists and now my app is doing the same thing. Have tried everything in regards to rebooting to re-signing in etc etc with no luck. Does the exact same thing and says I'm playing on a different device when I select and play in a different room, even though I have premium subscription too, I believe this has happened since the last update maybe? This needs fixing or Sonos is useless, as the whole idea is controlling multiple speakers from the once device.    

Hi, @Xander P  :-)

Thank you for getting back to me regarding this issue.

Yes, from what I know this must have started to occur right after i added the Roam to my system yesterday. The abilitiy to play different tracks in different rooms (with one single account) is a feature that I have been using for quite a long time now, so I guess you can understand the “horror” I was experiencing when it didn’t work anymore…

Just to clearify, I have a routine (alert) which starts playing different chill(axing) music in each of my girls’ bedroom around bedtime every night. They obviously have different taste in music, so each routine plays from different playlists. That was upontil yesterday :-(

I was also playing around with a theory around the Roam beeing included or not, when this happens, but it occurs regardless if the Roam is playing or not (or is even turned on for that matter).

I have rebooted all devices (incl. Boost), Updated the system (along with introduction of the Roam), and have also already tried to reauthorize the Sonos + Spotify Connection.My subscription (Permium Family) in Spotify also seems to be fine. 

This behaviour happens throughout my entire system now, regardless of what rooms (players) I try with, grouped or not. The only time it does work, is if I start playing from one Spotify account in one room, and another Spotify account in the other room. 

Would perhaps resetting the Roam (and effectly removing it from my system) be a way for me to test if this might be the cause?

I will gladly share Diagnostics Information if needed, so please let me know if so.

Lastly, I would ike to mention that I am well aware and used to having playback-conflict(s) between Sonos and Spotify, whenever I’m working on my Laptop and listening to Spotify there directly, and this is quite understandable as they are different systems. But this is, as also stated earlier, with in Sonos only. 

I really hope that you can investigate this further and help me sort this out…

Kindest regards, Øyvind

Hi @balle3201, thanks for reaching out to the Sonos Community.

You’re quite correct that you should be able to start multiple Spotify streams from within the Sonos app - we’ve just tested this on our side and it’s working as expected.

Just to confirm, this only started since adding the Roam? Does this issue occur if the Roam is not included in the rooms that you start playback in?

The only reason I can think for this to happen is your Spotify subscription running out, or a break in the link between Sonos and your Spotify account. Would you mind double checking that the Spotify account is still on a premium subscription, and if so, reauthorizing the account via the Sonos app? (Settings > Services > Spotify > Reauthorize account)

Update: After unplugging all of the speakers, I can confirm everything is functioning back to normal! 

I've always understood Sonos and Spotify work as follows:

• grouped speakers are seen as one user by Spotify;
• different speakers are seen as different users and when using the same Spotify account the music stops on the first speaker as you start playing from the second.

On my system it does work like this, but on your system it didn't? And now your system seems to have reverted to the standard as described above? Then there's probably nothing to be resolved…..

Same question as to @kingofcomedy  - have you added all Spotify Family accounts to Sonos and can you play from two different accounts simultaneously?  (I know this doesn’t address the single account question, but may allow you to listen as you wish until that is settled.)

I did the same when I we had an alexa because alexa would always use *my* spotify account when my wife asked her to play music - which then caused that spotify stopped playing on my phone while I was running outdoors……

A dedicated “sonos” user for spotify fixed that problem.

Now my wife and kids use their own spotify accounts in the SONOS app, but frequently one of use still plays different playlists in different rooms at the same time (home-office plays different playlist than kitchen, bathroom plays a different playlist too - throughout the entire day).
Which worked fine for many years.

@kingofcomedy . How you use Spotify on Sonos is your business. You are the first user I have come across who uses one of the Spotify Family accounts specifically for Sonos.

I was just suggesting that you might like to use Spotify Family on Sonos like most other families seem to do. Each family member has an account within the Family subscription and adds that to the Sonos system. So everybody has their own playlists, favourites etc, and those are the same whether Spotify is being used on Sonos or on a mobile device.

But if that doesn't appeal, no problem.

(I realise that this does not address the issue raised iin this thread, which I imagine is still being investigated.)

The account for Sonos is another Adult-Member of the Spotify Premium Family Account, which was created for and only used on Sonos. If I add my Spotify-Account it is working, but that’s not what we want. If both kids are listening to music, I can’t. Does Spotify want me to register one account per Sonos-Device?! Well, I don’t think I’ll create another family-account to use Sonos as before. ;)

My Spotify has also gone crazy since introducing the Roam(s) to my house.

In my case the now playing display on the app no longer updates when the songs change,  and the play timeline sits at 00:00.i can't fast forward or rewind. Although I can skip tracks, the now playing screen doesn't update.

I can no longer play 2 songs on Spotify at once. 

A song I listened to a week ago is still stuck on my now playing screen and I can't clear it by deselecting all the rooms. 

My play 1 has always been connected to my spotify premium account because we use 3 different sonos speakers for my office. I have never had any problems playing 3 different playlists, one on each speaker, until this week. I hadn’t even updated the system until i started getting that error message. The update didn’t fix the problem, reauthorizing the spotify account on sonos did not fix the problem either. 

Hi,

Same problem with my Sonos infra

Spotify Premium Account

Started somwhere between last Friday & Saturday

Thank you for you help on this