Playing different Spotify content in different rooms no longer working

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F
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I created a new topic about 3 hours ago. Same issue for us. Have had Sonos for 7 years or so. 
 

I won’t be dropping Sonos over this, however, if this isn’t Sonos’ issue. If this is Spotify making changes, it will be goodbye Spotify for me. 

K

 

I now use Amazon Music and that definitely allows multiple streams from a single account.

This does not apply if Alexa is used - only one stream is then possible.

The first is news to me, because I use the second route.

When you refer to the first route, do you mean by using the Sonos app to do this? That you can play via the Sonos app on one zone, then pick another zone in the Sonos app and play another stream via that zone while the first zone is playing something else?

S

I have the same issue described here. I hope this is solved soon as I find a key feature to be able to stream different music to different rooms.

U

Hello all,

I have the same problem, but I have not included a Roam or changed anything else in the setup. It just suddenly doesn't do what it used to do.

I don't know if anyone has already posted the link, but on Spotify's site the issue is also already discussed: Spotify Community

Greetings!

B
Userlevel 1
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@Xander P

Do you have any “uplifting” news/status on this issue? 

It unfortunately seems like some in the Spotify-community appears to not be fully aware that streaming different track in different rooms with one single account should be possible (and has for several years now). Different music in different rooms- Sonos

I guess there would exist a technical documentation in Sonos on how this actually should work, and if there are any limitations associated with it?

 

Kindest regards, 

Øyvind

H

My play 1 has always been connected to my spotify premium account because we use 3 different sonos speakers for my office. I have never had any problems playing 3 different playlists, one on each speaker, until this week. I hadn’t even updated the system until i started getting that error message. The update didn’t fix the problem, reauthorizing the spotify account on sonos did not fix the problem either. 

D
Userlevel 2
Badge +4

My Spotify has also gone crazy since introducing the Roam(s) to my house.

In my case the now playing display on the app no longer updates when the songs change,  and the play timeline sits at 00:00.i can't fast forward or rewind. Although I can skip tracks, the now playing screen doesn't update.

I can no longer play 2 songs on Spotify at once. 

A song I listened to a week ago is still stuck on my now playing screen and I can't clear it by deselecting all the rooms. 

K
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We have the same problem, which is really annoying.

 

Spotify Premium Family Account (2 adults, 2 kids, 1 account for sonos) and I have added a roam lately, too, which might just be a coincidence. Hopefully this problem is fixed by sonos and/or spotify soon.

@kingofcomedy-  If you have a family Spotify account, I would expect you still to be able to play different streams using the different family accounts, whatever may have happened to the ability to play different streams from a single account.  Have you added all the Spotify family account details to Sonos?  I am not sure what you mean by ‘one account for Sonos’.

The account for Sonos is another Adult-Member of the Spotify Premium Family Account, which was created for and only used on Sonos. If I add my Spotify-Account it is working, but that’s not what we want. If both kids are listening to music, I can’t. Does Spotify want me to register one account per Sonos-Device?! Well, I don’t think I’ll create another family-account to use Sonos as before. ;)

J

@kingofcomedy . How you use Spotify on Sonos is your business. You are the first user I have come across who uses one of the Spotify Family accounts specifically for Sonos.

I was just suggesting that you might like to use Spotify Family on Sonos like most other families seem to do. Each family member has an account within the Family subscription and adds that to the Sonos system. So everybody has their own playlists, favourites etc, and those are the same whether Spotify is being used on Sonos or on a mobile device.

But if that doesn't appeal, no problem.

(I realise that this does not address the issue raised iin this thread, which I imagine is still being investigated.)

James L.
Badge +17

Hey folks, 

 

We’re continuing to investigate the issue but don’t have anything else to share at this time.

 

We’d like those affected by this issue to get in touch with our technical support team, so we can run a few tests and confirm where the issue lies. So, if you’re affected by this, please get in touch :slight_smile:

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
B
Userlevel 1
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Hi @James L. :-)

If calling support, should we refer to this thread so that we won’t have to explain the whole backstory (again). 
 

Øyvind

James L.
Badge +17

Hi @James L. :-)

If calling support, should we refer to this thread so that we won’t have to explain the whole backstory (again). 
 

Øyvind

Yeah, that should help! :slight_smile:

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
C

@kingofcomedy You are the first user I have come across who uses one of the Spotify Family accounts specifically for Sonos.

I did the same when I we had an alexa because alexa would always use *my* spotify account when my wife asked her to play music - which then caused that spotify stopped playing on my phone while I was running outdoors……

A dedicated “sonos” user for spotify fixed that problem.

Now my wife and kids use their own spotify accounts in the SONOS app, but frequently one of use still plays different playlists in different rooms at the same time (home-office plays different playlist than kitchen, bathroom plays a different playlist too - throughout the entire day).
Which worked fine for many years.

K
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We have the same problem, which is really annoying.

 

Spotify Premium Family Account (2 adults, 2 kids, 1 account for sonos) and I have added a roam lately, too, which might just be a coincidence. Hopefully this problem is fixed by sonos and/or spotify soon.

B

I have the same exact problem except the error message I receive is "unable to play (song name), connection to spotify was lost" Prior to last week, everything was working perfectly. A few days ago, I could stream the same song to different rooms, but couldn't stream different songs to different rooms. And now, I can't even stream to any room. Please help!

J

We have the same problem, which is really annoying.

 

Spotify Premium Family Account (2 adults, 2 kids, 1 account for sonos) and I have added a roam lately, too, which might just be a coincidence. Hopefully this problem is fixed by sonos and/or spotify soon.

@kingofcomedy-  If you have a family Spotify account, I would expect you still to be able to play different streams using the different family accounts, whatever may have happened to the ability to play different streams from a single account.  Have you added all the Spotify family account details to Sonos?  I am not sure what you mean by ‘one account for Sonos’.

C

I have found that the Sonos Roam cannot switch spotify accounts. I can ask my Sonos One to switch accounts and it works every time. Hopefully this will get fixed. 

S

UPDATE: Chatted with Sonos Tech Support and they said they will have the engineers look into it, but they seemed to insist that I needed to use multiple Spotify logins, which was a bit “frustrating”.  

INTERESTING FINDING: @James L. I’m having the same problem, but using my iPhone I did just figure out that I can use the Sonos App to play a Spotify stream on one speaker and then go into the Spotify App and play a different stream / song by connecting through the Spotify App to another Sonos speaker. It’s only a partial workaround and only because it’s probably identifying two different users in that scenario.

@John B I too have created a dedicated “home” family member user on my Spotify Premium Family Account that I have used for at least 5 years. This way the Sonos speakers in my house are always using that dedicated “home” username and if anyone else in the family wants to use Spotify through their app when they are away from the house, they can do that… in fact I had no idea there was any other way that you can have a setup like this WITHOUT doing that, so I’m in the same boat as @kingofcomedy and others here.

I have multiple iPads in the house for general use and Alexa, so all these devices use the same “home” family member account. I think it’s actually an elegant solution for the setup with the exception of our personal Spotify favorites not showing up. But if I need that, I just launch Spotify on my iPhone which is linked to MY account and playlists, which I then connect to whatever Sonos speakers I want.              

A

I’m frustrated to tears. I can’t get back the hours I’ve poured into this. My Sonos is acting like I’m trying to play multiple streams from Spotify except I can’t even play ONE stream. It’s unusable. How can I fix this from my end? I’ve exhausted every forum, every article, every q&a. I’ve disconnected and reconnected the sonos, force signed out all Spotify logins, etc. I want to just return all my Sonos speakers at this point. I’ve spent two hours just today working on it… not to mention all the other days from when I added the roam speakers. 

106rallye
Userlevel 7
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Have you tried contacting Sonos?

F
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It’s working again for us as well!!!  Thanks Sonos!  

As a note, I have automatic updates enabled, but didn’t have to manually apply a new update.  So, it either updated itself to a new version or they fixed it on the backend without creating a need to update locally.

Airgetlam

Yea, it’s hard to conceive of this as being a Sonos issue, since the stream isn’t handled by Sonos at all until the point it reaches the speaker. I suspect they had a misconfigure of their server, but that’s only a guess. 

Bruce
F
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It’s working again for us as well!!!  Thanks Sonos!  

As a note, I have automatic updates enabled, but didn’t have to manually apply a new update.  So, it either updated itself to a new version or they fixed it on the backend without creating a need to update locally.


Spotify fixed the problem. ;) And I can confirm it’s fixed.

 

https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Different-music-in-different-rooms-Sonos/td-p/5191774/page/2

I was guessing it was a Spotify problem, but Sonos had to work with them to resolve the issue.  

A

Yep. Waiting for a response. Looks like this problem goes all the way back to 2016… hopefully there’s a solution. 

B

I can confirm its now working again too - thanks to the Community for raising the issue and Sonos/Spotify for resolving it.  

 

What a relief!

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