Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 25,341 Replies
Stanley_4
Stanley_4
solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4427 Topics

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HavanaContributor I
asked in Components and Architectural

Listening to Spotify on Sonos

I am trying to listen to my Spotify songs, via my Sonos system, comprised of four Play1 Sonos speakers. I try to include Spotify in my Sonos app, but it simply asks for a “link code”, which I do not have nor know what it is. Has anyone fixed such a problem?

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Rowena B.
3 years ago
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Invest01Contributor I
asked in Components and Architectural

new sky q router - cant find speakers

Hi, ive just had my router “upgraded” by sky to the Sky Q router. I can’t manage to get the network to find any of my speakers. I’ve tried connecting via wps and also via wired Ethernet connection. The app can’t locate of any them.reading about this issue it seems a common problem. I’ve tried to stop synchronising 2.5hz and 5hz by logging into the admin page on 192.168.0.1 but this hasn’t worked.Any ideas?! My 3 kids fall asleep listening to music every night so this is beyond frustrating!! 

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Paul A
3 years ago
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DjmenuckContributor I
posted in Components and Architectural

Sonos One won't power on.

I bought sonos one speakers two years ago and now one of them won’t turn on. No power, not showing up on app, nothing. Any thoughts?

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Paul A
3 years ago
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TinaBContributor I
asked in Components and Architectural

unable to connect Sonos

I’ve tried to reconnect to Sonos using the ethernet cable on one speaker and it comes back for a few minutes then goes again…. how can i fix this???

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Rowena B.
3 years ago
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Steve CassidyContributor I
asked in Components and Architectural

Ethernet and Wifi/Windows 10 and S2?

I have my Connect wired to my router via ethernet which utilises my Home Cinema System for streaming and playing music from Itunes or other music stored on my Windows 10 PC.I have two Play 1 Speakers in another room running in stereo which are running off my routers WiFi connection.I prefer to have the option of running my Sonos system from the Windows 10 Controller  AND have the convenience of also using the App on my phone at the same time. - I had no issues with this whatsoever pre ‘Update and S2.’ I.e. the original Sonos android app used to work quite happily with the Windows 10 Controller. This is no longer the case and is very frustrating among other issues since S2.I have found that Windows 10 controller will not find my Sonos system at all via WiFi any more, although the Android S2 will. - If I connect Sonos via Ethernet to my Connect, Windows 10 controller finds Sonos, but then the Android S2 App fails to find Sonos. - If I unplug the ethernet cable, Android S2 finds Sonos, bu

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ratty
3 years ago
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Jackal_nContributor I
asked in Components and Architectural

Can't do a factory reset on Playbar

My surround system in the living room dropped off the Sonos plant randomly,.. after which I managed to reconnect the Play 3 surrounds and Sub just fine.  Thankfully I had a spare Beam from another property which I was able to pilfer and setup the system again… In the meantime I have tried doing a hard reset to default factory settings, but the white light stays constant. I’ve tried connecting it directly to my hub, but nothing…. I’ve left it overnight just in case.  But it doesn’t get picked up, or allow me to reset it.Not sure what else there is to do myself other than speak to the diagnostic team who don’t appear to work at the weekend, and during the week I’m not able to spend time addressing this.  

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Rowena B.
3 years ago
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mccannaContributor I
posted in Components and Architectural

Stuck in the S2 upgrade

stuck in a never ending circle - had upgrade to S2 platform but lost Apple music. Tried to remove S1 but still being told Bridge incompatible, all resolution keeps just taking me to your website to buy new hardware! (funny that). Only I dont want to spend more money with you because of this very reason. How do I restore it back to normal - the old saying is if it aint broke dont try and fix it!

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M
3 years ago
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mccannaContributor I
posted in Components and Architectural

Lost Apple Music after upgrade

you put out an upgrade and I have now lost my apple music. I have tried to reconfigure and gone down so many wormholes and wasted so much time I am about to bin the Sonos experience. I have just removed both Sonos 1 and sonos 2 apps to and I will re load them on my Iphone. It tells me my bridge needs rebooting - which I have done. It asks me to remove Sonos 1 applications which it wont allow me to do……...its never ending.

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Airgetlam
3 years ago
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Royal HerniationContributor I
asked in Components and Architectural

HD Fury Arcana with Vava Projector

I’m using a Vava projector with a PS4 and Beam. I have an Arc on the way and just got the HDFury Arcana. I have the PS 4 connected to the HDMI in on the Arcana. I have the projector connected to the HDMI out on the Arcana and the Beam is connected to the earc out on the Arcana. I have no audio. Will the Beam not work with this or is there something Im missing?

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Airgetlam
3 years ago
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randyfleContributor I
posted in Components and Architectural

SiriusXM Holiday Channels 2020 - Not all are working

Hi,Anyone having problems listening to SiriusXM Holiday Channels?  I am able to listen to some of them just fine.  Others, like the newly added channels this year are not working.  I get the message “Unable to play the selected item”.  The problem seems to be with the streaming channels in the 700s.  776, 778, 781, and 784 seem to play fine on my Sonos system.  Streaming channels 780, 783, and 785 do not play at all.   I went to the SiriusXM “Listen Now” site and can play all of these channels.  Any ideas on how to fix this would be appreciated.  I am looking for a solution, not opinions.Thank you. 

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J
3 years ago
statgeek
statgeekContributor II
posted in Components and Architectural

System updates and room name changes

Why does the app change my room names every time it updates?

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Airgetlam
3 years ago
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RobCJohnsonAvid Contributor I
posted in Components and Architectural

Amp does not drive subwoofer

Hii have just replaced my connect amp for the new amp but it does not seem to be able to drive my Tannoy subwoofer? Any ideas?

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Rowena B.
3 years ago
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afcchrisContributor I
asked in Components and Architectural

Suddenly lost connection with LG CX TV

excuse the typo in the subject...can’t seem to edit it...but you know what I meant to write! I’ve had a Sonos Beam for ages working happily on 2 Samsung TVs. I’ve recently got a new LG CX. Sound was fine for one week (connected through ARC) but yesterday morning I got up and the sound is no longer working from the tv. Sound when played through the S2 app is fine so it’s purely a tv connection issue. Tried new HDMI cable, tried unplugging and plugging in again. Factory reset as well but no change. Every time I try and connect to the tv through the app it fails saying the ARC isn’t available.  on the tv this sort of symbol comes up when I switch to HDMI ARC.   hope someone can help..

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Simon B
3 years ago
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ShaggysContributor II
asked in Components and Architectural

Network Matrix question

HiCan someone explain to me how a cabled sonos is not green in the matrix? I struggle to understand that.I got 2 products cabled:Spa O Utekök Tv RoomI am running Sonosnet but getting dropouts and that’s why I am looking at the matrix, but if the Spa O Utekök is on a cable, shouldn’t it be Green? Same goes for the Tv Room!!!The one called Uteroom is 1 yard away from the cabled product so that should be green aswell? RegardsLasse 

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J
3 years ago
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RaigoeContributor I
asked in Components and Architectural

All speaker showing on one app and not another.

I was using the app tonight (iPhone) and a pop up flashed and I clicked okay. Now, I can only see four of our nine speakers on my app. When my husband opens his app (iPhone) his is showing all nine speakers. What gives?   I’ve reinstalled the app. Reset the app but nothing is working. 

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Simon B
3 years ago
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T.E.Contributor I
asked in Components and Architectural

Chime Instead of Radio Station

I saw a post which said that the issue of the alarm chime playing instead of the chosen radio station was resolved. Well… not for me unfortunately. I ran a diagnostic 1091692798 Let me know if you need any other info. CiaoElio

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Annazel S
3 years ago
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smashinglyContributor I
asked in Components and Architectural

Sonos One regularly rebooting itself

Hi,For 6 months now one of my Sonos One speakers has been rebooting itself during playback. Playback stops, the white LED pulsates on and off, and the music playback does *not* resume.I use either Spotify Connect or via AirPlay from my iPhone. I have three Sonos One speaker and a Playbase/Sub combo, and this specific Sonos One is the only speaker that reboots itself.  In my opinion, the volume level seems to be a factor, although this is an observation rather than a scientific measurement.My apartment is a single floor, open plan layout, and my AmpliFi Router HD base station is located close to the centre of the apartment, meaning that no device is more than 6-7 metres (20-23 feet) away (as measured straight line, ignoring any walls). My AmpliFi reports the following information about this Sonos Speaker:  Signal: 83%, Rx Bitrate: 48.00 Mbps, Tx Bitrate: 24.00 Mbps.This morning it happened again, and within 5 minutes I submitted a diagnostic, which has reference number 647034020.  The r

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Mark P
3 years ago
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EbidrowContributor I
asked in Components and Architectural

Blown Speaker on Play 5, told you can pay $350?

My speaker is blown on my play 5 gen 2.  Have had the speaker for just over 15 months.  Had a chat conversation on the support site about it.  Followed all the reset, hard reset, different services everything.  Still sounds terrible.    I sent in the video to the support.  The response?  You can give us $350 more dollars to buy a new one.  Because you are 3 months out of warranty.  That's a serious answer?   It's mind boggling how incredibly awful that is to hear.  Thanks to our glorious speaker that blows, you have to buy another one?  So I'll be in $850 for a play 5 that lasted 15 months?  I can't even fathom buying another speaker that might only last 15 months.  My case number is 02254033

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Stanley_4
3 years ago
F
fatmcgavContributor II
asked in Components and Architectural

Audio skipping and stopping from multiple sources.

Hi there, I'm a long time Sonos user, however recently we've been expericing serious issues with audio skipping and stopping. There's no obvious correlation on source or media type, as it skips whether playing from Sonos app, YouTube music, Alexa and Google Home. Some times music will play completely fine, and other times it will skip after like 15-20 seconds.From a setup pov, I've got a mix of Sonos Play:3 and Symfonisk bookshelf speakers, all connected via WiFi. Home WiFi is a Ubiquiti Unifi network, with 2 AP's and a USG Pro gateway. Internet is an 80/20mbps FTTC service, which isn't heavily loaded. I've just generate a support diagnostics, reference is 1595664835I've checked for firmware updates etc, but all showing as upto date.Any suggestions? Thanks in advance. Gavin 

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Simon B
3 years ago
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MplunkContributor I
asked in Components and Architectural

Beam Audio going in and out Vizio

I know there’s plenty of threads and I’ve read them all, but none of my fixes have worked. Sound cutting in and out all of a sudden- have had the beam for 6 months and no issue until now. Diagnostic # 135279630. Looking for Sonos support to tell me what’s going on  i did recently have some issues with my internet- could it be WiFi related? 

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Annazel S
3 years ago
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ThesilAvid Contributor II
asked in Components and Architectural

Amp and Sub issue

I don’t seem to be getting a signal from te sub out on my sonos amp to my own sub. Anyone experiencing this!

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T
3 years ago
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whostorm05Contributor I
asked in Components and Architectural

New router - massive headache

Hi Everyone, My sonos system consists of two rooms - 2 play 3’s in one room and a playbar and sub in another room. Everything was working fine until I moved to a mesh setup - Asus RT-AX92U (two of them). I've disabled “airtime fairness” and I’m not using smart connect.  I have three different SSIDs and I am trying to use the 2.4 GHz one.I’ve factory reset all speakers and reset my Sonos App on my android. When I try to register one of the speakers it always fails as if it can’t connect to Sonos.   I noticed when logging into sonos.com and looking at “System”, I still see my old system.  Is that causing issues? Any other known issues with these routers?8.5.2

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W
3 years ago
M
MPL63Contributor I
asked in Components and Architectural

Playbar - audio works with TV but not appearing in Sonos app and can't add

Playbar & sub - audio works with TV, but playbar not appearing in Sonos app for music and can't add.  I have unplugged multiple times, and I have also rebooted router, modem, etc.  This has happened several times before, but usually unplugging it allows me to add it back on.  I removed the sub and I can add that to another room, but not the Playbar room since that doesn’t show up. Diagnostic information 558295547

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Annazel S
3 years ago
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RichaccaContributor I
asked in Components and Architectural

Delay

What is the delay, how does it work and how do you adjust it. 

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controlav
3 years ago
M
Money_wasted
asked in Components and Architectural

Best sized sledge hammer?

This has been the most promising yet most disappointing piece of electronica I’ve ever owned. Wondering whether my 3 lb drilling hammer would suffice or if I should borrow a larger sledgehammer to rid myself of this brand forever? Thx!

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M
3 years ago
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