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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,829 Topics
  • 26,902 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4829 Topics
L
leeninContributor II
asked in Components and Architectural
Need Sonos to Remove a Dock That Has Shown Up In My System

I had a dock that I was using just to charge my old iPod and I removed it before I switched over to S2.  I see that it has now reappeared on in my system on the webpage, not on the app. I cannot remove it and my thought is that this is what may be causing my system’s problems. Can someone please remove it for me?  I have unplugged the dock totally and I am using a regular charger cord.

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Airgetlam
3 years ago
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Joe CContributor I
asked in Components and Architectural
Music not playing

Having intermittent issues for the last month or so.  System includes a connect amp and wired speakers. I launch Sirius app and will get message: unable to connect. After a few tries it works, but super inconsistent. Same thing happens with Pandora.  anyone else having this issue?  Thoughts on how to troubleshoot?

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Airgetlam
3 years ago
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DeacinJaxContributor I
asked in Components and Architectural
Need a Smart Person to Save my Orbi Sanity

Ok, I’ve checked several threads and spent 2-3 days on my issue.  Hopefully someone smart out there can help!  How about this one:  I connected my new AMP to my Orbi Wifi and everything was great.  Then when I connected a new Five speaker, that worked well.  However, the speakers connected to the AMP no longer have vocals on the music (only background music, which sounds fine).   I have troubleshot everything… the speakers, the AMP (Sonos gave up and sent me a new one but the issue persisted), and I even swapped out using my Verizon router and connected straight though the Orbi.  Worth noting I also have an Orbi extender.    I can see that the Amp is on 2.4G, and the Five is on 5G, and Sonos reps think that could be an issue.  But there seems to be no way to correct that. Any suggestions at all are welcome, and I am looking for a holiday miracle!

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G
3 years ago
fuksi85
fuksi85Contributor I
posted in Components and Architectural
Hardwire 2 Sonos speakers into home network. Loop?

I hardwired two Sonos speakers to my home Network powered by 3 Google Nest WiFi pucks and 3 Google WiFi pucks. They're almost all hardwired to eachother like below:Modem - Main Puck - Unmanaged 8-ports switch - remaining pucks.  For two of the remaining pucks, I also connected a Sonos speaker to the respective LAN ports.  Sonos is in "wired mode" so creating its own network.  I started having problems with the WiFi  network repeatedly loosing internet access. Google looked at diagnostics and detected a loop, rogue DHCP, and other issues.  I was thinking... Could this be caused by having Two Sonos speakers wired to the network? I now disconnected one as a test and the issues seem to be gone.  Thanks for any insights. 

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fuksi85
3 years ago
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Stewart_9Contributor I
posted in Components and Architectural
Sonos music dropout.

I have a medium to large setup in my house and have one unit that repeatedly gives me the same issue.  It is a sonos amp that I have had for years and it will be playing music and suddenly stops for 10 to 15 seconds before starting where it left off and will not do it again in the session.  It’s almost like it is buffering.  Once it has done it once it might not do it again for hours.  It is wired and it is the only one I have issues with.  Internet is strong and I don’t have anything anywhere near it !   Anyone experienced and resolved similar ? 

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Simon B
3 years ago
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arb2986
asked in Components and Architectural
Sonos Port keeps waking up my Onkyo receiver when I'm not playing music

I was very excited to do a recent overhaul of my home stereo system. Because of the “Works with Sonos” feature, I got a new Onkyo TX-NR696 receiver … Which is excellent … to go with a new Sonos Port. The “Works with Sonos” integration is quite impressive, and it’s works great to start playing music at the touch of a button through my iPhone.However, I’ve noticed one weird thing and I can’t find any information about it anywhere else online. The Sonos Port seems to keep bringing my Onkyo receiver out of “standby” mode. It happens all the time when I’m not streaming anything to the Port. I’ll walk into the room with the receiver, and it’s on the Sonos input. I’ll turn everyone off and make sure the Sonos Port isn’t active. And then a half an hour later it’s on again.So far, I’ve tried muting the Sonos Port … and it mysteriously unmutes itself. Right now I’m trying to clear the playlist and see if that helps.Has anyone else encountered this problem with a Sonos Port and a receiver? Have y

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Annazel S
3 years ago
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DSwitzerContributor I
asked in Components and Architectural
Recently Played does not load

Somehow, my ‘Recently Played’ section under ‘My Sonos’ keeps loading and stays empty. I have tried hard closing the app, turning personalization services off and on, it nothing seems to work.It looks like a lot of people have experienced this issue sooner or later. What causes this and how can I fix it?

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Xander P
3 years ago
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ChasAvid Contributor I
asked in Components and Architectural
Sonos Now Silent...?

So a couple of weeks ago I changed he name of my PC to remove confusion with another one running in the house.  Sonos and my music was stored on the machine I changed names on, and now when I try to play music Sonos tells me it can’t find the server and quotes the previous computer name….I suspect it has to do with that computer name change. How do I sort this, please? Cheers

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C
3 years ago
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bazfletch333Contributor I
asked in Components and Architectural
Spotify starts playing randomly

Hi I have a problem of late where our main zone connect amp randomly starts playing a completely random spotify song.  Reading some other topics it seems like a rogue control device is the likely culprit, so Im trying to find out which one!It just happened very recently and I sent a diagnostic file through straight away - number 799321881 - the random play will have been the last thing that played .  Can any of the spotify reps who frequent the forums take a look at it for me and shed any light on the issue. Thanks heaps Barry

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Annazel S
3 years ago
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User69Contributor II
posted in Components and Architectural
Android Sonos S2 volume control issues

Hi all, I updated a while ago for S2 app for Android and since then I have following issue: Volume bar is too sensitive in a way that when I have all devices set for 0 (minimum) the next step (one tap for the the control) to increase the volume is already too loud. This makes controlling the volume really problematic as not able to listen Sonos with low volume at all! I tried to change the from each device the volume setting down to 30% etc. but it doesnt solve the issue.Please see attached pic which gives first sounds after off setting, where sound (rooms 30%, playbar 60% sound volume). If I go one step down, no sound at all and higher, already “loud”. Previous S1 controller would give identical sound bars much more to the right giving more space to set the volume either direction. 

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Rowena B.
3 years ago
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Drewzer4455Contributor I
asked in Components and Architectural
Spotify iOS app connected to room but no sounds from speakers

I am connecting to my sonos system from the iOS Spotify app. The app and the S1 controller both show that the Spotify app is connected but there is no sound from the speakers. 

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D
3 years ago
D
Drewzer4455Contributor I
asked in Components and Architectural
Long Spotify Playlist unable to add to Queue

Using S1 iOS app and unable to add long playlist to queue. Cleared pre-existing songs from queue.

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S
3 years ago
K
Kiylea2Contributor I
posted in Components and Architectural
Sonos Five Grouping does not override surround sound setting for music

I am trying to play music from a turntable as line-in to a Sonos Five, and have the music play through all my Sonos speakers in stereo mode.***I have a Sonos Five speaker in one room with a line-in turntable (Den).  In another room I have an ARC, SUB, 2 Sonos one SLs  set up as surround. (FAMILY).In the Family room, the Sonos SL speakers will go into surround sound setting automatically when playing a movie, and switch to stereo speakers when streaming music.However, if I group the room DEN with the room FAMILY, the Sonos SL speakers stay in surround sound setting even when playing music.I am not able to directly add the Sonos Five speaker to the FAMILY home theater room.  And I am hoping that I don’t have to keep manually moving the Sonos SL speakers to other rooms for the purpose of using them as stereo speakers when playing the turntable.Has anyone been able to overcome this issue?    

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E
3 years ago
A
AwjohnsoContributor I
posted in Components and Architectural
Move sounds tinny

Our Sonos Move sounds like it’s shoved in the back of a closet and covered in clothes. There is no depth to the sound anymore. The rest of the system sounds fine. Help. 

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AjTrek1
3 years ago
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Nabil1089Contributor I
asked in Components and Architectural
Sonos app on my laptop will not work

Since I am no longer able to stream my music from my phone, I have tried to do it from my laptop, running Windows 10, fully updated.  However, when I try to do this, the app on my laptop asks to start updating the software on Sonos, then tells me that the update has failed and that there is something wrong.  How this company stays in business is a mystery to me.  Streaming music over the network is dumb when bluetooth is simpler and doesn’t depend on a router.  I’m not ready to give it away and buy a BOSE.  

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C
3 years ago
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B-WContributor I
asked in Components and Architectural
Solving frequent audio drops with Spotify and Connect:Amp

I have 4 Connect:Amps that I’ve set up in a Wired setup (one amp has a hard wired ethernet cable).I continually get dropouts on the Connect:Amps when using Spotify This happens both from within the spotify app and the sonos app.  I do not get dropouts on the 3 Play:1 speakers I have.I’ve tried connecting different Amps to the ethernet, switching to full wireless mode, and still get the audio drops.I have a very fast router, clocking 400Mbps routinely via wireless near the amps, and even faster when wired.Anyone have suggestions on how to keep the drops from happening?  

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B
3 years ago
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Nabil1089Contributor I
posted in Components and Architectural
Sonos Play 1 has started interrupting songs

Just this year, My Play 1 has started to interrupt songs.  I am using it wirelessly, on Holiday FM radio channel.  This has never happened before.  I’ve checked my download speed and it is 5 mpbs.  But the speed has never been a problem in the past.  I am now ready to sell it for 25 $ and buy a BOSE. Nabil

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Airgetlam
3 years ago
F
Freddie HContributor I
asked in Components and Architectural
Can't connect to music services with new phone

Went from my old iPhone 7 to a Samsung S20+ 5G. Recently found that I cannot connect to Deezer, Amazon or Spotify on the Sonos app, has anyone else experienced this? iPhone still works fine

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Airgetlam
3 years ago
H
Holly70Contributor I
posted in Components and Architectural
WiFi connection issue

Hello, I hope someone can help. I have a Sonos Arc and two Sonos ones in my living room, which are all connected to make a surround sound system. Recently our wifi router was upgraded. When I reconnected  only the arc connected to the wifi network. The Arc now has 3 dots, but the two speakers have a solid white line and no sound. I just can't seem to find a way to connect the speakers. Apologies to all if the answers is blinding obvious.

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H
3 years ago
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Gromit2007Contributor I
posted in Components and Architectural
Move battery discharges quickly when fully off (long press and chime).

Purchased a Move less than 3 weeks ago and I'm very happy with the addition to my Sonos collection, but I am not happy with the Move’s discharge of its battery when in shutdown - down to 16% after less than 2 weeks in the fully off state. Also when in standby, it wakes up unnecessarily whenever the Sonos app is opened. Any other modern battery-powered device when in shutdown (eg laptop, phone, tablet etc) will self-discharge of course, but to a much lesser extent, probably up to 10% a month, certainly not losing 84% of charge in 11 days like the Move does. It's definitely off and dead to the world (shows ‘offline’ in the app) when it is powered off (long press and chime) and when powered up from that state it takes time to reconnect to the network, which is what's expected from fully off.I have asked for a return and refund from the shop but I have been asked to submit a diagnostic by the shop in order for Sonos to determine whether it is faulty or working as designed. As I didn't see

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Simon B
3 years ago
R
Reesemurphy326Contributor I
asked in Components and Architectural
Sonos Play Five

I’m trying to figure out how to connect two play fives gen 1, without internet. I just want to use these with an aux cable. Can I connect the two to play stereo? Or just play both with a headphone adapter?

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ratty
3 years ago
H
hilandladTrending Lyricist I
posted in Components and Architectural
Recently played has stopped showing

Seems to be an ongoing  issue,I’ve contacted support,they initially told me there was nothing they could do,after I complained they rebooted all of my units which solved the problem for a day.,however constantly rebooting is not a valid solution 

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Corry P
3 years ago
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saintpaulieContributor I
posted in Components and Architectural
Sonos keeps cutting out.

My Play:5 keeps cutting out randomly. The music in the app appears to be still playing (the time carries on) and when the play:5 comes back it is at the new timeframe (not where it cut out). If I play the same music in different rooms the music only cuts out on the Play:5

5
Simon B
3 years ago
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SbawillisContributor I
asked in Components and Architectural
removing update

Hiya I have a Play 1, 3, 5 (first gen) have updated controller to Sonos 2 and now my Play5 won’t link up.How can I undo this so I can carry on using S1 controller and all my speakers will work together? 

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Annazel S
3 years ago
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WhackoJackoContributor I
asked in Components and Architectural
Connect:Amp occasionally dropping out

Hi all,I have a Connect:Amp (and Connect & Playbar ) hard wired to the network (along with a couple of Play:1s and a Move all on wifi), yet occasionally the Amp just drops off the App.  I have tried with Wifi Enabled and Disabled on the Amp and it doesn’t seem to make any difference. With WiFi on, it was showing a OFDM of 7, so quite weak - despite sitting almost next to a Unifi Access Point but the Amp would appear to drop off the app even with wifi disabled.Any ideas on what to look for to diagnose?ThanksRoss

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Corry P
3 years ago
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