I’ve been unable to use my LG magic remote to control my Sonos Playbase for a whole year.
I’ve got an LG C7 OLED, a Sonos Playbase and 2 Sonos Play:1s set up for surround. I want to get a Sonos Sub and a couple of Sonos 1s to have around the house, but being unable to control my existing Sonos products with my TV’s remote control is not really inspiring me to spend more. I’ve already spent around 1000 euros for the existing setup as it is. Internal TV speakers just don’t cut it.
To this date the only similar topic I have found on this forum is this one by user earplugs: Playbase and LG Magic remote | Sonos Community
It was all working fine until about a year ago, when I moved country. Everything remained in storage for a period of time, and I started setting it all up again probably in early July. I remember the TV got a firmware update as soon as I took it online, and since then the TV’s menu options have changed massively. Device Connector on my LG TV is no longer giving me a manufacturer list (I remember I used Phillips once when setting it up in 2019), and the new remote setup process on the Sonos app is only working when the TV is off (and of course the moment the TV is on the remote becomes useless again).
This process on the Sonos support website also doesn’t work: Unable to adjust the volume using the LG Magic Remote | Sonos
Has anyone else had this problem? Is there a solution? The only way to remotely control the volume now is through the Sonos app, which is OK, but not ideal, as I don’t want to be holding my phone constantly when watching a movie.
At this stage I am almost ready to factory reset both TV and Sonos equipment and set up everything from the beginning again. But I am wondering if that will not work either.