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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19027 Topics

J
JohnXContributor I
asked in Ask a question

Sonance outdoor speaker Keep blowing

I have a sonos amp connected to Sonance outdoor speakers.  The speakers have both stopped working (only the tweater is working on each speaker). This is the second time in two years that the sonance speakers stopped working.   1. I have reset the amp2. Checked wiring3. Had sonos customer service perform diagnostics over the phone (listening to speaker).  He said the amp is working properly, this is a speaker issue.4.  I talked to Sonance customer service.  He said that the speakers are definitely blown.  He said this is NOT a common problem they see (and they put tons of them in marine environments).  He said that he thinks this is a sonos amp problem and while sonos amps can over power these speakers, properly functioning ones should not.  So, below is a review of my system. The outside zone consists of one sonos amp powered through a surge protector, 30 feet of 16-4AWG, Oxygen free, CL3 and burial rated wire to each speaker with only the black and red leads connected. The speakers ar

2
Stanley_4
4 minutes ago
P
PatrickWHContributor I
asked in Home theater

what is the best HDMI switch to connect to Beam gen 2

Hi, I’m looking for a switch to select between inputs from a TV, (new) and an old hifi system.  I’ve got an analog to digital converter for the hifi system and using its optical output can connect it to the Sonos Beam gen 2. Likewise I can connect the tv to the Sonos Beam but I’d like a switch to avoid having to unplug the hdmi cable every time I change the source. What is the best switch solution for me?  Thank you. 

6
Schlumpf
5 minutes ago
R
RazerContributor I
asked in Controllers and Music services

S1 and S2 set-up Problems

I have six first generation and two 2nd generation  speaker on a single network, I have just purchased a sonos device which is not compatible with the S1 controller. I have created a second account but when I try and log-in to set the device up I keep getting same screen telling me Sonos found on xxx network which include products not compatible with S2 controller and you have two options1. Open S1 to control or update the system2. Set-up a new system with the S2 appI seem to be stuck in a loop and can't get passed this screen.

3
Stanley_4
11 minutes ago
J
jimbob123Avid Contributor I
posted in Advanced setups

Product Suggestion for Line In

Hi Here is my setup. In the kitchen I have an Era 300. In the dining room I have an Amp with ceiling speakers. Also in the dining room I have a TV, and I have the TV connected into that same Amp.In reality, the kitchen and dining room are actually the same rooms it’s a long room and we have one half as carpet and one half as hard flooring, so we tend to call them two names.Also downstairs we have the lounge which has a pair of Era 300.Bear with me :)I often listen to music and I have the Amp, Era 300, and the Era 300 pair all in a group, so I can walk around the house listening to the same music. But when I want to watch TV, I watch it whilst cooking dinner. So I’m in the kitchen, watching the TV that’s in the dining room. But I cant’t hear it because the sound only comes out of the Amp. I want it to also come out of the ETA 300 in the kitchen.Yes, I can choose to also include Grouped players, but that means the TV audio is also playing in the lounge, which makes no sense as my wife wi

7
Schlumpf
13 minutes ago
C
cro445Contributor I
asked in Controllers and Music services

dash radio/litt live???

I'm having trouble adding dash radio to my account. Dash radio is now called litt live and when the app sends me to the authorization page it links to the old dash radio URL which is no longer operational. Sonos and litt live both say they are compatible. Any solutions for this problem? 

2
B
38 minutes ago
K
KCIContributor I
asked in Ask a question

My Sonos Playbar only has a digital optical input and my TV does not have a digital optical output - only HDMI arc. How can I connect the TV to the Playbar?

My Sonos Playbar only has a digital optical input and my TV does not have a digital optical output - only HDMI arc. How can I connect the TV to the Playbar? 

4
K
1 hour ago
K
KishanPatel0804Contributor I
posted in Home theater

Dolby Atmos signal not picked up with Samsung QN90B

Have just set up my new Samsung QN90B TV. My Sonos Arc is connected via HDMI eArc. I have opened a Netflix stream with Dolby Atmos through the TV native app. On the Sonos app it is only showing a Dolby Multichannel PCM 5.1. I am not 100% sure but I'm sure that this doesn't have Atmos signal.Any idea how I can tweak settings/etc. to receive Dolby Atmos signal. Cheers

16
G
1 hour ago
J
jg2073Contributor I
asked in Controllers and Music services

All Speakers Disappeared from Spotify

All my speakers have disappeared from Spotify and I have been unable to get them back. I tried reauthorizing Spotify in the Sonos app, I rebooted the router and I rebooted one speaker to see if that would resolve the issue.  I also checked to make sure there were no pending updates. Nothing has worked. This is happening on both the mobile and desktop apps. Everything works fine on the Sonos mobile and desktop apps. All speakers show as connected to the system on the Sonos app. Any ideas how to resolve this? It just started happening a couple of days ago.

7
J
1 hour ago
D
Dcgman#1Chromatic Producer I
asked in Controllers and Music services

SPOTIFY Album’s Missing

On my Sonos app (both iPhone & iPad) when I search for an artist most all of their albums & singles show up. But there’s also some singles and compilations missing towards the end. Unlike when I open and search on Spotify app, all albums, singles and compilations are listed. The only way I can play those missing albums is thru airplay. 

0
D
2 hours ago
J
JorgeFContributor I
asked in Home theater

Combining Sonos Arc to wired in-ceiling rear speakers for home theater via Sonos Amp

Hi,I’m redesigning our home theater setup and I have in-ceiling wired speakers that I can connect to a Sonos Amp.  I would use a Sonos Arc as the front channels.  Can I then connect the in-ceiling speakers via a Sonos Amp to the ecosystem to use as rear channels for surround sound in the home theater setup?If possible, do either of the Arc or the Amp need to be hardwired to the router or a switch?

1
G
2 hours ago
G
GildaContributor I
asked in Home theater

How to connect my Arc to my Amp/Sub/ceiling speaker set up

I am able to connect my Amp/Sub/4 ceiling speakers to my TV, but when I try to connect my Arc, I am being prompted to use the Arc or the other set up.  I would like all the speakers to work in tandem when watching TV.  Can someone please let me know what I am doing incorrectly? thanks!

1
G
2 hours ago
S
SteveFL2023Contributor I
asked in Speakers

sonos arc skipping

I have read the supposed fixes for the incredibly annoying issue with the Sonos Arc sounding going in and out.  It seems the only so-called fix is unplugging everything?!!!? Since I did that and it keeps happening again a few weeks or months later am I to just keep unplugging EVERYTHING each time?  Is this company serious? There must be a better fix or a class action lawsuit to get them to replace and or fix the issue completely?

4
G
3 hours ago
C
CigogneContributor I
asked in Speakers

voice control on Era 300 upside down

"I have a Sonos Era 300 speaker installed on a shelf 50 cm from the ceiling; following Sonos recommendations, I placed it upside down; however, the speaker no longer responds to voice control; does it mean that the microphone is out of reach when the device is upside down ?

0
C
4 hours ago
R
r_johnstonContributor I
asked in Portable speakers

sign in issue

hi I’m trying to install & use sonos2 app. I’m being asked to sign in using an email address that I dont recognise nor have password for. How do I solve this?

1
Airgetlam
4 hours ago
T
tkhoglyContributor I
posted in Ask a question

Sonos Roam SL Status light dead

My Sonos roam works completely normal other than the fact the status lights seems completely dead. It's less than a year old and is primarily used in the kitchen/patio. Its super frustrating trying to get it to power on correctly when I'm using it with Bluetooth because I never know it's on or off and just have to guess and go based off the on/off noise. Has anyone else experienced an issue like this with their roam?

3
Ken_Griffiths
5 hours ago
N
nilloContributor I
asked in Home theater

beam gen

Hi everyone, I have an issue with my beam (gen 2) and I have no clue what to do, I connected it to my TCL tv with the supplied HDMI cable, and the audio sounded crispy, and then I realized it frequently goes bad... everything is good and the sound is clear and then it becomes muffled for short time(like someone put it in a box) and clears up again, this happens really frequently and hard to keep track of, I tried sending a recording to support and they said they couldn't hear anything wrong…what can I do? this is annoying and nothing helps... I tried factory reset and connecting using optical cable…  The audio is good till 0:08 and turns good again at 0:25i uploaded the audio clip to http://sndup.net/gnn6(googled anonymous audio upload)

4
N
6 hours ago
S
ShapesContributor I
asked in Ask a question

sonos connect glitching

My Sonos connect has been operating without any issue now no matter the audio source, the music is glitching like a scratched cd. I have tried changing my modem channel and the Sonos channel like the wifi interference advise but still no change.

3
Ken_Griffiths
6 hours ago
A
AliInPhxContributor I
asked in Components and Architectural

In-Ceiling Speakers - No amp

Does SONOS have in-ceiling speakers that connect wirelessly and can be paired?  Would be easier than trying to run cable from the ceiling location back to an amp over 40’ away.  This would need a local AC supply to keep it charged in the ceiling, but I can’t seem to find a product like this on the website.

6
buzz
6 hours ago
F
franzCavContributor I
asked in Ask a question

Upgrading a Panasonic TV 50HX800 audio

Hi, I have a Panasonic 50HX800 used for streaming video and music from Apple TV 4K (Netflix with subtitles, Spotify, podcasts, my own music on a server). My budget is limited.The TV sounds better than expected with speech (film dialogue, podcasts), which is the most important for me (I study languages), while music is not great (tolerable, for a while). My options:invest in a used Beam gen 1. now (currently around 130€/$) wait/save and invest in a used Beam gen. 2 (330 €) wait/save and invest in a used Sub Mini (alas, 350 €) start with a less-expensive sub a combination of the above.Panasonic has a headphone-out that doubles as a subwoofer-out (which I understand requires an active sub, but I’m not sure if a Sub Mini alone can be an option).I would needsuggestions for a setup that would improve my audio in a foreseeable future clarification: is there a risk of experiencing out-of-synch audio and video/subtitles? (it would be the worst scenario if it happens and cannot be fixed)I am a n

1
106rallye
6 hours ago
C
Creativity Specified .com
posted in Speakers

Play 3 will now not register on existing system

Anyone else found that you arent supported with older sonos speakers such as Play 3. My play 3 all of a sudden isnt registered on my existing system...and the apps will not allow it to re-register, as they state "uncompatible with app" irrevalent of which app i use. SONOS once again devaluing their product and customers. #allaboutnewcustomers

3
Ken_Griffiths
6 hours ago
MsCopernic
MsCopernicAvid Contributor I
asked in Ask a question

Components groups

Hi, I have 5 Sonos components in my house. Four of them are first generation and the other one is second generation. I used to have all of them grouped in order to listen music in all my house. That worked perfectly for many years, but from two months ago, the components are ungrouping and, of course, that immediately stops music reproduction. Has someone here experienced something similar? Is there a solution?  

10
MsCopernic
7 hours ago
G
GroomyContributor I
asked in Ask a question

connecting to new router

Hi guys I’ve just received a new router and my phone is connected to the new router but my Sonos won’t connect as it says it has to be on the same network as my phone how do I do this please just keeps coming up device not found ??? 

1
Airgetlam
7 hours ago
L
LodiContributor I
asked in Controllers and Music services

Sonos S2 App Payment Screen

I’m trying to add an S2 Speaker.  Downloaded the S2 App and I cannot progress past the screen that requires a subscription monthly/lifetime.  I don’t want a subscription.  Just want to add my new speaker.  Can someone help?

3
controlav
8 hours ago
M
mac2468Contributor I
asked in Ask a question

MFA for Sonos Account

Hi,Hoping someone can answer a query around account security. As far as I can see the account we all use is only a single authentication. I’m hoping / wondering if there are any plans to change that by incorporating MFA?Does anyone ( Sonos or community ) know if this is going to be incorporated or is on a rollout in the future ?Thanks in advance !

5
controlav
8 hours ago
M
masstexContributor I
asked in Controllers and Music services

Napster My Music by artist no longer displays library albums

Previously selecting Napster/my music/my artists/some artist used to show a list of albums that I had added to the Napster library.  After recent updates (not sure when) it now goes directly to the artist page without showing the album library information.  If I go on Napster directly it still shows albums I have added in the Music in Library section correctly.Is this functionality that is gone forever?  It was one of the main reasons I have stuck with Napster on Sonos because I like to listen to full albums and finding them sorted by artist makes sense.thanks in advance for any responses

2
M
8 hours ago
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