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Hi,I have a Sonos Ray and Samsung UE32F6000F, without optical port and have purchased the Sonos HDMI to Optical adapter.I have switched the “eArc” setting on in the menu and connected the HDMI port to the one labelled eArc on the back of the TV.I am unable to get the two to connect using the Sonos app and nor does the TV recognise a speaker has been connected.I have noticed the optical cable end does not glow red when connected to any device (the TV, a laptop etc). I have also tried 3 other HDMI cables.Any ideas/tips?Thanks

Hello, I’m running various Sonos zones throughout my home via Sonos Amps (9 of them) which power speakers in different rooms.  Since installation, I’ve always played music just fine via Airplay connection to the speakers throughout the home.  The issue I’m experiencing is that I’d like to add the Sonos Amps to Apple HomeKit so that I can run automations to play music at certain times, and also direct Siri to play from a Homepod or Phone to one of the Amps.  As I go through the process in Apple Home to add an accessory, all of the amps show as options to integrate, but the process continuously fails.  I’ve rebooted all amps.  I’ve rebooted my router and other smart home hubs. All amps show as an accessory ready to be integrated into Apple Home.Airplay error shows even though the Amps DO work via regular airplay playback from any device in the home.After clicking “Ok” on the Airplay failure, this message from HomeKit shows. 

Why is there no Android widget support? When will this be rectified? I assumed I'd done something wrong or that there was some obscure issue with the Fold 7. I'm astounded after coming here and reading multiple year old threads that widget support had disappeared, this is frankly unforgivable for a media streaming product.  

I recently bought a Ray to replace the dying iPod my husband had plugged into a Bose dock.  I was told he could stream music ripped from CDs that had been loaded onto his cell phone but apparently that’s only the case for an apple phone.  We are an android family.  I simply want to access the 28 GB music library we have loaded on our computer in the living room on our ray.  I don’t want to keep the computer on. I I don’t know that I necessarily want an NAS as I don’t want other files loaded.  Just our music.  I’ve read about the various NAS drives and am this close to buying a Synology 2-Bay DiskStation DS223j (Diskless) but I know somewhere in my research I read that an external drive plugged into our router (which does allow for the indexing needed) might be easier/less overkill for a music library of our size?  Can someone point me in the direction on making this decision?  

After purchasing our products to create our Surround System and downloading the app, we are getting emails in a language we cannot read (not sure what it is). None of the support categories are pertinent. How to change it? I want to receive any important information so I don’t know if unsubscribing will be detrimental, but getting the emails in a language I cannot read are useless.Any suggestions?

When I select Everywhere in the app to have all speakers connect.  The Arc does not connect while One and OneSL do  !??!

Please integrate Sonos with Samsung SmartThings locally. 

For security reasons I want to move all my Internet of Things (IoT) devices, including my Sonos speakers and Arc soundbar, off my main wifi network and onto a guest (vlan) network. Sonos documentation states that Sonos speakers must be on the same network as the device that runs the Sonos controller app. That’s a problem for me, since I want my iPad to be on my main wifi network, not on my IoT network. Is there any way to adjust my router settings so that the Sonos controller app on my iPad can see the Sonos speakers on the IoT network? All my other IoT devices work this way by default. So I’m hoping it is possible for my Sonos speakers too.

How do I know when my roam 2 is fully charged?

Message on home screen favourites tab, “ unable to load content “ very frustrating, help request 

I have to sign in to add products but it isn’t allowing me to sign in.“Unable to sign in. Connect to the internet and try again”I’ve restarted the app, and my phone. Delete and reinstalled the app.I’ve factory reset all the speakers now I can’t add any

For years been looking up answers why my SL one left surround sound keeps disconnecting. Did all the troubling shooting, unplug, reset, move the speakers closer, get a WiFi boosters. I may figured out a partial solution. I haven’t added the Apple Music account and haven’t lost the speaker since. So reboot the system and don’t add the Apple Music. 

I have changed nothing, have always been able to control volume on arc ultra through my nvidia shield remote and tv remote now after update i can only adjust it from the app when I use the other remotes I get the white light like usual on the soundbar but nothing changes, I hope this bug or issue gets solved quickly as it's annoying to go into the app everytime especially when youtube has a different volume than everything else and I have to adjust a lot

I have a sonos amp that currently powers, and its situated across the room from where my TV is. All of the inwall speaker wires are at the location of the amp, that’s why its there. I am wondering if I were to purchase a sonos sounbar system, would I be able to connect the amp to the soundbar wirelessly to power my surround sound speakers? Connecting the soundbar to the amp via a cable is out of the question. They are both on the same network, however its wifi. I could use ethernet but I’ve actually had better compatibility with having the amp on wifi due to having several other era 100 and era 300 speakers on the same network via wifi. I read that if one device is on wifi, they should all be on wifi.

Hi, I bought the pro ject carbon vinyl player thinking it would connect straight up to my beam. I have 2 One SL as surrounds and a sub mini. I bought the beam circa 2021. Do I need to buy something to connect the record player to the Sonos system? thsnks in advance  

I received my Certified Refurbished Beam (Gen 2) on Friday, unpacked it, and from the first launch the speaker keeps disconnecting once in a while and the flashing white light appears. The speaker dissapears from the app, and the sound that was playing lags and stutters until it connects again. I have tried various troubleshooting steps, from configuring the router and separating 2.4GHz and 5GHz, to factory resetting the Beam, to trying to configure it on a different device. I've been on the support chats two times, today in a different country than mine since the chat for my country is not available today, and at the end of it after trying more fixes (including ethernet to router connection which also kept disconnecting once in a while), I've been referred to contact the phone line with the case number they gave me for further help, since they have more tools at their disposal than the chat. After the chat I realized that in my country there's no cell phone number for Sonos so I can't

I live in Iceland and I purchased ARC ultra and wanted to connect it to my Google home account, like any other devices I have are connected to. When I try to connect the Arc to Google home I am told that Sonos is not supported in my country, even when the product is being sold in Iceland.  When may I expect the service available in Iceland? The product is not cheep, I would like to be able to use it. 

Just awful.  Can't wait to stop using it. Pos

Roam won't charge and nothing happens after I hold the power button down for 20+ seconds.  But when plugged in, the red light is on. The battery is not chaging when plugged in. What do I do?

 “My Sonos Move suddenly shuts off. I can’t turn it back on, as if the battery were dead. When I put it back on its charging base, it turns on again and the battery shows 100%.”

Hi I was recently conned buying what I thought was a new Sonos soundbar on marketplace .. it looked like the box was unopened however a month later I opened it to find it doesn’t work .. it won’t power up . I know without looking it’s hard to tell if it’s worth trying to fix .. I’ve already lost $350 so don’t want to get hit up for that again . Should I just accept defeat ? Is it worth anything to anyone ? 

I have been with sonos from the inception, I loved and recommend it to countless people. I have a huge setup with mixed generations. But I'm having the worst sonos experience for the last 5 months on my android phone (Samsung Galaxy ultra s25). Hoping the issues will be fixed but I'm losing hope. The basic s*** like I can't find devices in the app, it keep asking to register the new device, searching for devices every time I open the app... Driving me nuts, the whole concept of sonos to me is quality of music at the touch of a button. It's been a nightmare, is anyone else having these issues?I'm ready to give up at this point! Moderator Note: Modified in accordance with the Community Code of Conduct 

Mon frere qui vie chez moi a acheté un donos beam.Etant déjà propriétaire dun compte sonos il s'est créé un compte avec son courriel. Mais il apparaît sur mon compte et est incapable d'être seul sur son compte.  Comment faire pour avoir 2 compte distinc et indépendant ?

How do I connect a Sonos 3 speaker to a Brennan B2?

My TV sound (through a DAC converter) shows in my Sonos system as a source (Line-in), and when pressed it does show a signal (signal symbol fluctuates), but no sound comes. This has worked in the past but has stopped working some time ago. I have tried a lot (swap optical cable, power resets, adjust settings in app) but nothing works. When removed the Line-In source disappears so it is evident that it is correctly connected. Any tips??