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Sonos one will not use my amazon music account

  • January 16, 2025
  • 4 replies
  • 119 views
M

Hello,

I have been using my amazon music subscription through my Sonos One without any issues, up until about a week ago. Now every time I ask it to play a specific song, it will say it is going to play a radio station similar to the song I just required as if it wouldn’t recognise I have an active amazon music subscription (as opposed to the “free” access included with amazon prime).

I already tried the solution recommended in this post (similar but not identical issue) without success:

https://en.community.sonos.com/controllers-and-music-services-229131/alexa-won-t-play-amazon-music-on-sonos-one-6837811

 

please help, thank you.

Best answer by Ken_Griffiths

mike6969 wrote:

Hello Ken,

 

Thank you for your suggestions, unfortunately the problem persist. I have just found out that for some reason the Sonos device is assigned to another member of my family, who has a profile under my Amazon family group, but it’s impossible to switch user. I will contact the sonos support.

You need to deregister the speaker and the Alexa component from their Amazon Account via their Alexa App, or they can login to their Amazon Account via a web browser and goto ‘manage your content & devices’ from the main sign-in menu to remove both the speaker & alexa component. (See attached example).

Also you need remove the Alexa assistant from the speaker and then re-add it using your own mobile controller device, which has the Alexa App installed on it and logged into your Amazon account - it will then register to you. Simply go onto add it into your current Amazon Alexa ‘enabled’ Group (1st section) and also add the speaker to the 3rd section of the Group too.

It should then work fine hopefully.🤞 

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4 replies

Ken_Griffiths

I’m based in the UK aswell and Alexa/Amazon Music is working okay here on Sonos Ones - my thoughts are to perhaps try removing the ‘two’ Sonos components (Alexa & Speaker components) from your Amazon Account and ensure they are removed from any ‘Alexa enabled Groups’ aswell. Then remove the assistant from your speaker and uninstall the Sonos Skill.

Go onto remove or rename any Alexa devices, and/or groups that have the same name as your speaker (if necessary) as its best if the Sonos speaker is uniquely named in each App.

Ensure that Amazon Music service is reauthorised with your own Amazon account settings in both the Sonos App and the Alexa App and check it is set as the default music service in the Alexa App.

Now, as a final step, simply add the Alexa assistant back to your speaker and that will automatically setup the Sonos skill again and link it to the Alexa App and just see if that then works for you.

If the problems do persist after trying these things, then it maybe best to immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

M
  • mike6969
  • Author
  • Contributor I
  • 1 reply
  • January 19, 2025

Hello Ken,

 

Thank you for your suggestions, unfortunately the problem persist. I have just found out that for some reason the Sonos device is assigned to another member of my family, who has a profile under my Amazon family group, but it’s impossible to switch user. I will contact the sonos support.

Ken_Griffiths
mike6969 wrote:

Hello Ken,

 

Thank you for your suggestions, unfortunately the problem persist. I have just found out that for some reason the Sonos device is assigned to another member of my family, who has a profile under my Amazon family group, but it’s impossible to switch user. I will contact the sonos support.

You need to deregister the speaker and the Alexa component from their Amazon Account via their Alexa App, or they can login to their Amazon Account via a web browser and goto ‘manage your content & devices’ from the main sign-in menu to remove both the speaker & alexa component. (See attached example).

Also you need remove the Alexa assistant from the speaker and then re-add it using your own mobile controller device, which has the Alexa App installed on it and logged into your Amazon account - it will then register to you. Simply go onto add it into your current Amazon Alexa ‘enabled’ Group (1st section) and also add the speaker to the 3rd section of the Group too.

It should then work fine hopefully.🤞 

Ken_Griffiths

​@mike6969,

Note the other family member needs to remove both the speaker and the Alexa component too - it’s stored as two separate components in their Alexa account. 

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