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Sonos app is not finding my speakers, but spotify can.

  • November 12, 2024
  • 5 replies
  • 100 views

Suddenly the sonos app on my iPhone says “Not Connected, No products found” 
But I can still find all the sonos speakers on the Spotify app and play music. 

So the speakers are connected to the network and they are working. 

The problem therefore is with the app. 

Is there a bugfix on the way? 

 

Best answer by soonos

So this morning a new version of the app was available in the appstore. Version 80.12.02 

The problem is thereby fixed. 

I had to remove the old app, reboot iPhone, and install the updated app. Then it found the system after going through the process. 

:)

 

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5 replies

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  • Collaborator II
  • 111 replies
  • November 12, 2024

Try deleting then reinstalling your app. 


  • Author
  • Contributor I
  • 3 replies
  • November 12, 2024

Did that,

deleted app, installed again, and still the same. 

The app searches for sonos, cant find it. 

My iphone is on the same wifi as the speakers so should find it.


Airgetlam
  • 42549 replies
  • November 12, 2024

Not enough information to start to guess, unfortunately. Have you called Sonos Support directly to discuss it?

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.


  • Author
  • Contributor I
  • 3 replies
  • November 12, 2024

Yes, tried calling. Estimated wait time is 25 minutes. So I hung up. 


  • Author
  • Contributor I
  • 3 replies
  • Answer
  • November 13, 2024

So this morning a new version of the app was available in the appstore. Version 80.12.02 

The problem is thereby fixed. 

I had to remove the old app, reboot iPhone, and install the updated app. Then it found the system after going through the process. 

:)

 


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