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Answered

Unable to find my music library

  • October 30, 2022
  • 9 replies
  • 257 views
M
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I’ve had my Sono 5 for years and played my music library without issue for a while, however, the last year or so sometime the app (phone and desktop) tells me it can’t find my music library - in the past i’ve had to delete my existing and replace it but for the past 7 + months (i just gave up and started streaming Spotify) i’ve been unable to even add the folder - even when i’m using the desktop app (the comp. where my music folder lives) - it keeps saying it can’t find the computer

 

I’ve tried changing my firewall & sharing settings as suggested on a Sonos article but it’s still not working

 

I’m on a Mac running 10.14

Best answer by John B

Check that the Mac's NetBios Name and Computer Name are identical and contain no special characters. So start by removing the hyphen from that computer name.

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9 replies

J
  • John B
  • 19684 replies
  • Answer
  • October 30, 2022

Check that the Mac's NetBios Name and Computer Name are identical and contain no special characters. So start by removing the hyphen from that computer name.

J
  • John B
  • 19684 replies
  • October 30, 2022

Ate you using Sonos S1 or S2? If you are on S1 I am wondering if you need to enable SMB 1  Or switch to S2 if you can

M
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  • massive323
  • Author
  • Contributor III
  • 7 replies
  • October 30, 2022

hi - i’m using S2 

 

my netBIOS name and computer name are indeed different - can i change either of them to match the other one then?

M
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  • massive323
  • Author
  • Contributor III
  • 7 replies
  • October 30, 2022

i’ve tried deleting the hyphen in the WINS tab in network but every time i try, - try and apply it, i go back in and the hyphen returns?

J
  • John B
  • 19684 replies
  • October 30, 2022

Come out and give it a few minutes after applying it. Go back in and see if it has then stuck.

M
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  • massive323
  • Author
  • Contributor III
  • 7 replies
  • November 19, 2022

So, this initially worked - i could play my music library freely but then, again as always, it’s suddenly decided that it can now no longer find my library and we’re back to where we were.. 

R
  • Ripped P
  • Lyricist I
  • 1 reply
  • November 22, 2022

I am so over Sonos. Works for a while, then falls over. Too much hassle to fix. 2 days so far, nothing works.

Airgetlam
  • Airgetlam
  • 42623 replies
  • November 22, 2022

What did Sonos support say when you called them?

Bruce
M
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  • massive323
  • Author
  • Contributor III
  • 7 replies
  • November 22, 2022

so again, i went into the netbios, changed the name - made sure everything matched exactly, restarted my computer - re-added  my library and it worked! for a DAY and now i’ve woken up to the exact same message saying Sonos can’t find my music library… 

 

GRR

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