I am at a loss. I have the BenQ projector with the Sonos Arc Ultra + two surrounds Era 100. First of all the surrounds are really quiet even when I turn them up in the app. Can barely ever hear them even though they are closer to me than the Sonos Arc Ultra.
The main issue is that the Arc keeps cutting out and making some static popping noises every few seconds. I tried to play with the sound formats but nothing helps.
Thanks in advance for the help!
What connection are you using for the Arc Ultra to the Projector? What is the distance between them? What are the audio sources you’re playing and what audio codecs have you tried? Are any Sonos products wired to the LAN - are you using a 2.4Ghz or 5Ghz WiFi connection - what channels are in use on the router. Have you tried a different cable for the connection between the projector and Arc Ultra?
What connection are you using for the Arc Ultra to the Projector? What is the distance between them? What are the audio sources you’re playing and what audio codecs have you tried? Are any Sonos products wired to the LAN - are you using a 2.4Ghz or 5Ghz WiFi connection - what channels are in use on the router. Have you tried a different cable for the connection between the projector and Arc Ultra?
Hi Ken, thanks for your detailed response. I am using an HDMI cable that I purchased separately. I have not tried a different cable between the projector and the Arc Ultra. The cable is 10 meters long. The projector is ceiling mounted in front of the screen, about 2.5 meters away. The HDMI cord doesn’t go straight to the screen and down, but rather to the left and then makes its way across. It’s more hidden that way. The projector itself has Chromecast and other apps built in, such as Netflix, YouTube, and Spotify that I all use to play sound. It has the same effect whether it’s sourced from a music or a movie. I have the two Era 100 speakers mounted on the wall across from the projector screen, up above and in the corners of the wall behind the couch. Those are super quiet but they do work. None of this is wired to the router. All of the speakers are connected via WiFi on the SONOS app. My main WiFi network has both 2.4 and 5 GHz but I can’t find any specifics on which is used. Thanks for your help!
I personally suspect the HDMI cable as possibly being the issue here - just as a quick test, are you able to easily swap-out the HDMI cable and use the one that came with the Arc Ultra, just to see if the audio interruptions go away? - Try playing a movie on Netflix - something like ‘6 Underground’ and check the ‘Now Playing’ Screen in the Sonos App to ensure you’re getting surround sound for the TV/Projector audio.
For Music audio, (Sonos Radio etc.) via the Sonos App, switch the rear speakers from ‘Ambient’ to ‘Full’ in the ‘Surround Audio’ section of the Arc Ultra ‘room’ settings and see if you get the audio output you’re perhaps looking for from the rear surrounds.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.