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Answered

No sound when TV input is changed

  • August 24, 2024
  • 5 replies
  • 185 views
G
  • Gruzz
  • Contributor I
  • 2 replies

Hi, sorry if this has been asked before.

Anyways, I have the Sonos Ray soundbar connected to my TV via the optical audio cable. My problem is if I am watching my Tv on my Freesat box via HDMI 1 port then switch over to my Amazon Firestick which is on HDMI 2 port the sound often does not transfer. I have to go through a nightmare of switching the TV inputs from one system to another until the Sonos Ray bar eventually picks it up. It can take upto 5 mins at times. Very frustrating. Thinking I should have bought a Bose as I also hate the Sonos controller app 😒

Any Ideas what is wrong?

Cheers.

Best answer by sigh

Does it happen often enough that you could temporarily disconnect the Ray and/or change the Tv settings to output to the tv speakers and see if the same thing happens using the TV speakers? It could be a hdmi handshake issue between the devices and the Tv when you change inputs.

In the past I would have occasional issues where changing hdmi inputs with my Avr would cause a loss of sound. Something in the hdmi handshake when switching would randomly not work properly and while I’d get a picture I’d get no sound until either changing to a different input which didn’t use hdmi or in worse cases no picture either and if the input changing didn’t resolve it I would need to remove the Avr power.

Even now my PC will occasionally get its sound settings in a mess with my current tv if I change the tv input while it is on.

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5 replies

N
Forum|alt.badge.img+19
  • nik9669a
  • Senior Virtuoso
  • 5530 replies
  • August 24, 2024

The Ray can only play whatever sound signal is sent to it. If the Ray is connected to the TV, it should play the TV sound, regardless of which input the tv has selected. 
You may need to check the sound output settings on the tv, rather than looking to the Ray as the culprit. 
What tv make and model do you have?

UKMedia
1 person likes this
  • UKMedia
    UKMedia
G
  • Gruzz
  • Author
  • Contributor I
  • 2 replies
  • August 24, 2024

Its a Panasonic TX-55C320B. Its a few years old now right enough but would think should still be up to the job.

N
Forum|alt.badge.img+19
  • nik9669a
  • Senior Virtuoso
  • 5530 replies
  • August 24, 2024

I’m about to go out but had a quick look at the manual - page 12 seems most relevant. Check your audio out and CEC settings. 

G
1 person likes this
  • G
    Gruzz
sigh
Forum|alt.badge.img+9
  • sigh
  • Prodigy II
  • 414 replies
  • Answer
  • August 24, 2024

Does it happen often enough that you could temporarily disconnect the Ray and/or change the Tv settings to output to the tv speakers and see if the same thing happens using the TV speakers? It could be a hdmi handshake issue between the devices and the Tv when you change inputs.

In the past I would have occasional issues where changing hdmi inputs with my Avr would cause a loss of sound. Something in the hdmi handshake when switching would randomly not work properly and while I’d get a picture I’d get no sound until either changing to a different input which didn’t use hdmi or in worse cases no picture either and if the input changing didn’t resolve it I would need to remove the Avr power.

Even now my PC will occasionally get its sound settings in a mess with my current tv if I change the tv input while it is on.

G
  • Gruzz
  • Author
  • Contributor I
  • 2 replies
  • August 24, 2024

 Thanks for the advice but I think I have tried everything and its always the same. Im begining  to hate my TV and my Sonos. 

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