Skip to main content

Optical On Sonos Beam seems to have stopped working


Forum|alt.badge.img+1

I’ve had my sonos optical hooked into a switch which takes my google chromecast for over a year.  Worked great.  Suddenly, my optical input into the Sonos bar stopped receiving.  I changed the chromecast - nothing.  I haven’t tried a new switch.  Nothing wrong with the wire.

Can you please advise?

Did you find what you were looking for?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

8 replies

Airgetlam
  • 42976 replies
  • July 15, 2022

Couple of things to check. First, make sure your Google Chromecast is still sending an optical signal. Pull the optical cable from the Beam, and check to see that there’s still a red light shining out from the end. Then double check the settings on your devices to make sure they’re still sending a Dolby Digital signal, and not something else, like Dolby Digital Plus, or Dolby Atmos, which can’t be carried across an optical cable. 

Then, if all that pans out, try playing some streaming music from the Sonos controller, to make sure the speaker is still working properly. 

Finally, after all that, I would recommend that you submit a system diagnostic within 10 minutes of recreating this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.


Forum|alt.badge.img+1
  • Author
  • Contributor III
  • 9 replies
  • July 15, 2022

Thanks.  No red light on the optical chord.  Why would that go out.  Once plugged in, I haven’t touched anything on the unit for 18 months.


ratty
  • 31402 replies
  • July 15, 2022

To be clear: the red light should be on the end of a cord coming from the Chromecast, or indeed from the switch. 


Forum|alt.badge.img+1
  • Author
  • Contributor III
  • 9 replies
  • July 15, 2022

PS...I’m using this switch:
https://smile.amazon.com/gp/product/B07JDGBBXF/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

 

I tried connecting the HDMI input at sonos into switch output: nothing

I tried a new hdmi chord: nothing

New HDMI with optical converter: no red light. 

 

Is my HDMI input on Sonos dead?


Forum|alt.badge.img+1
  • Author
  • Contributor III
  • 9 replies
  • July 15, 2022

red dot on the chromecast, i don’t know what you mean. its a hdmi chord.  where would the redline be on the chromecast or it’s chord?


Airgetlam
  • 42976 replies
  • July 15, 2022

It’s possible that the adapter (HDMI ARC to optical) is broken, although that’s the first time I’ve heard of such a thing occurring. What happened when you contacted Sonos Support?

It’s still important to make sure that the signal being carried across HDMI and optical is Dolby Digital, and not something more. 


buzz
  • 24002 replies
  • July 15, 2022

There are no lights included in HDMI plugs and jacks. The TOSLINK source should emit a red light when active.

BEAM must be connected to an HDMI ARC or eARC port or TOSLINK through the adaptor. Regular HDMI will not work. Your switch does not support HDMI ARC or eARC. You could attach BEAM to a TV’s eARC port.

I suspect that the audio extractor in the switch has an issue. Mother nature is never fair, things break at the most awkward moment.


ratty
  • 31402 replies
  • July 15, 2022
mikeshick wrote:

red dot on the chromecast, i don’t know what you mean. its a hdmi chord.  where would the redline be on the chromecast or it’s chord?

I was thinking of the Chromecast Audio. In your case you’d be looking for a red light on the end of an optical lead plugged into your switch/extractor box. 


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings