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Contributor I
May 15, 2024
Answered

Updates removed my local music library and now I get Error code 913

How do I fix it?  I have an iphone with the new app, and when I update my sonos desktop software, music library is gone. Never I buy again sonos each time is complicated

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Contributor I
May 17, 2024

No I don’t wait until june I buy today a new speakers MARSHALL Bluetooth

 

adios amigos Sonos !

 

Very poor company

92 replies

Lyricist III
May 27, 2024

Shame on Sonos. I bought 3 pairs of speakers in order to listen to my 13,000 songs in iTunes. Fix this!  Or buy back my speakers 

jgatie
May 27, 2024

Shame on Sonos. I bought 3 pairs of speakers in order to listen to my 13,000 songs in iTunes. Fix this!  Or buy back my speakers 

A

re you sharing from a PC or an NAS?  If so,, the fix is listed on the first page of this thread.  You must disable SMB v1 sharing, which Sonos no longer supports. 

Lyricist III
May 27, 2024

Shame on Sonos. I bought 3 pairs of speakers in order to listen to my 13,000 songs in iTunes. Fix this!  Or buy back my speakers 

A

re you sharing from a PC or an NAS?  If so,, the fix is listed on the first page of this thread.  You must disable SMB v1 sharing, which Sonos no longer supports. 

External drive on my laptop.  I don’t even see library as an option in the app

jgatie
May 27, 2024

External drive on my laptop.  I don’t even see library as an option in the app

 

More than likely it is using SMB v1 to share the drive.  There’s a post with a bunch of screenshots on the first page of this thread.  Follow the instructions there.

Lyricist III
May 27, 2024

External drive on my laptop.  I don’t even see library as an option in the app

 

More than likely it is using SMB v1 to share the drive.  There’s a post with a bunch of screenshots on the first page of this thread.  Follow the instructions there.

Thanks. I did that. Says it is shared. Don’t see the option in my app. Signed out.  Closed the app. Opened. Signed back in. My library is not even an option

Prodigy I
May 27, 2024

External drive on my laptop.  I don’t even see library as an option in the app

 

More than likely it is using SMB v1 to share the drive.  There’s a post with a bunch of screenshots on the first page of this thread.  Follow the instructions there.

Thanks. I did that. Says it is shared. Don’t see the option in my app. Signed out.  Closed the app. Opened. Signed back in. My library is not even an option

Okay, now go to your laptop and download the Sonos PC app.  Manage your library from there.   https://support.sonos.com/en-us/downloads    Screenshot of PC app:

This is the Sonos PC app.  Choose manage/music library settings as I’ve done in the screen shot; or choose manage/update music library now.

 

Lyricist III
May 27, 2024

External drive on my laptop.  I don’t even see library as an option in the app

 

More than likely it is using SMB v1 to share the drive.  There’s a post with a bunch of screenshots on the first page of this thread.  Follow the instructions there.

Thanks. I did that. Says it is shared. Don’t see the option in my app. Signed out.  Closed the app. Opened. Signed back in. My library is not even an option

Okay, now go to your laptop and download the Sonos PC app.  Manage your library from there.   https://support.sonos.com/en-us/downloads    Screenshot of PC app:

This is the Sonos PC app.  Choose manage/music library settings as I’ve done in the screen shot; or choose manage/update music library now.

 

Thanks. Did all that and now on the pc says unable to add the shared folder to your music library (913)

Prodigy I
May 27, 2024

External drive on my laptop.  I don’t even see library as an option in the app

 

More than likely it is using SMB v1 to share the drive.  There’s a post with a bunch of screenshots on the first page of this thread.  Follow the instructions there.

Thanks. I did that. Says it is shared. Don’t see the option in my app. Signed out.  Closed the app. Opened. Signed back in. My library is not even an option

Okay, now go to your laptop and download the Sonos PC app.  Manage your library from there.   https://support.sonos.com/en-us/downloads    Screenshot of PC app:

This is the Sonos PC app.  Choose manage/music library settings as I’ve done in the screen shot; or choose manage/update music library now.

 

Thanks. Did all that and now on the pc says unable to add the shared folder to your music library (913)

It’s a permission error on the folder you shared.  Try this:  

 

  1. Right click on the Music folder (or whatever folder you shared), and click on PROPERTIES at the bottom of the menu.

Click on the SHARE tab and then click on the first SHARE button…

  1. A new window opens and you click on the ‘v’ drop-down list option next to the ADD button.
  2. Click on "Sonos Wireless HiFi System" then click on the ADD button and finally click on SHARE.
  3. Open your Sonos app on your PC and add your music library.

Also see this earlier thread with screenshots…

https://en.community.sonos.com/controllers-and-music-services-229131/can-t-add-folder-to-music-library-913-6893981

Lyricist II
May 28, 2024

I did all these things above…..all of them.  And yes, I can access my music library.  HOWEVER, after one album plays on Sonos in my music library …. that’s it…. nothing plays after that.  I have to re-instate the music library!!!!! 

Lyricist III
May 28, 2024

I’ve done all these things but don’t see library on the app