Contributor I

Answered

Updates removed my local music library and now I get Error code 913

92 replies
5595 views

How do I fix it? I have an iphone with the new app, and when I update my sonos desktop software, music library is gone. Never I buy again sonos each time is complicated

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Updates removed my local musicAnswer

Contributor I

No I don’t wait until june I buy today a new speakers MARSHALL Bluetooth

adios amigos Sonos !

Very poor company

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caesar327

Prodigy I

I’ve done all these things but don’t see library on the app

Did you run “update library” on the pc app, so it is indexed? It won’t appear until then.

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Njkluz

Lyricist III

I’ve done all these things but don’t see library on the app

Did you run “update library” on the pc app, so it is indexed? It won’t appear until then.

Omg it worked. Thank you

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caesar327

Prodigy I

I’ve done all these things but don’t see library on the app

Did you run “update library” on the pc app, so it is indexed? It won’t appear until then.

Omg it worked. Thank you

As I suspected, some of the complaints about the new app can be worked through. Glad to help.

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Shergra

Lyricist I

I lost my iTunes Music Library when updating to the new Sonos App for IOS 80.0. However my Sonos Controller for MacOs still worked until this morning. You can no longer connect to your Music Library without a Sonos 913 error code.

I’ve decided to listen to my library though Apple Air Play to my Sonos Port/Stereo & Speaker System and wait until (hopefully) mid-June when Sonos gets their not-ready-for-prime-time applications capable of connecting to and be able to use your iTunes Music Library. Not a good roll-out Sonos! 😣

I just spent 75 minutes on the phone to SONOS Support. They accessed my Mac using ‘Fast Support’ and were unable to resolve the problem to re - add my music library (913). In the end it was suggested I contact Apple and get them to disable SMB ver 1 as SMB ver2/3 is required. I have had enough with Sonos and intend to dispose of my system and find an alternative. Shocking performance by Sonos in release of poorly developed and feature lacking new app.

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Ragman_RS

Enthusiast I

Hi All,

Just a FWIW: Someone responded to my post (see below) - Sounded like they are a SONOS type or, at the very least, schilling for Sonos.

I find it telling that we’ve got not a peep from SONOS about this issue but they have gone all out with marketing for their new headsets and other products. It is clear they’ve dumped on their existing client base to force subscription services and new products down our throats - DON’T BUY ANYTHING FROM SONOS! At least until they’ve fixed this issue.

Anyway, I found the response I got mildly irritating so I thought I’d respond.

SMB v1 did not make this change SONOS DID!... Nice try at deflecting responsibility though.

Let me get this straight, I have a product that works fine but is ambushed by at best a half-baked, and at worst, deceptive and cynical update, and now I’m the one responsible to spend hours researching and finding work-arounds that might or might not succeed? What planet are you from?

All SONOS would have had to do was offer the update with full disclosure and I would never have installed it - They purposely removed a key feature so they could launch a new product & services. Just as purposefully, they’re taking their sweet time with a fix, I believe to wear customers out and get them to jump to the SONOS blessed listening model. This is nothing less than intentional theft and false dealing.

As to my post, I’m not flip-flopping, I just have priorities…

Priority One: Get MY system temporarily working again so I can listen to MY music at MY discretion, not at SONOS’ whim or to their leveraged benefit through subscriptions.

Priority Two: Find a suitable long-term alternative and go to a whole house fixed-base system (combination of WiFi/Bluetooth/Wired) that will NEVER pull the SONOS stunts that have happened more than once (though this is by far the worst). All I want to do is hear my own stored music when and how I want. I don’t want any subscriptions, I don’t want to have MY system neutralized by software updates whenever the manufacturer has some new marketing strategy. In other words: I buy it, I own it… Period.

Priority Three: Offload my existing SONOS equipment and hope the person buying it has different listening objectives than me (I will, unlike SONOS, give full disclosure of SONOS’ shady practices before I sell ALL my speakers). This accomplishes a couple of goals: It relieves me of the SONOS burden (though at a $$$ loss) and, perhaps, keeps them from making a sale of new equipment… It’s the least I can do.

Priority Four: Join some legal action on behalf of all SONOS customers who have been similarly cheated so that they NEVER pull this kind of stunt again.

Ragman_RS wrote:

Exact same issue - I think we are approaching class action lawsuit time.

Is it possible to roll back updates?

While I’m griping, I really hate manufacturers who are so disengaged they won’t answer these boards - Kind of like “You guys screwed up, you bought from us, now go figure it out for yourselves.”

Could they possibly be more cynical?

I’m hoping this is just some idiot tech team mistake and not some sort of strategic blackmail to force subscriptions to their services.

I was just commenting to my wife yesterday that since we’re moving to a new house we might want to consider moving away from Sonos for our whole house system. Man, did they make that a no-brainer or what?

Any lawyers out there?

Seriously - Does anyone know the process for launching a class-action lawsuit?

I have a couple of thousand $$$ invested in a music system that might as well be a toaster for all I can get out of it (except the toast part).

If someone has a way to file an action, count me in!

In the meantime, I have a Play 5 and four Play 1's I'm looking to offload.

I'm not a streaming music expert and have zero interest in any app or service other than streaming my own library of mp3's & mp4's from my PC (Windows 10) hard drive.

I do have iTunes (which I loathe) but I store most of my music independently and that's the music library these clowns zapped with their idiotic update.

I'm now actively looking for a solid (S)o-no(S) alternative for my new house - Any thoughts?

I understand the frustration, but this post is flip flopping too much. Do you want to get your music library back, or are you dumping Sonos? If the former, you first need to check if you are suing SMB v1 for sharing. If you are, you need to enable SMB v2 or v3, because Sonos bowed to vocal security nuts and eliminated support for a supposedly “insecure” protocol that was never a concern for Sonos devices. See this link for instructions on how to identify and change the SMB version in Windows:

https://learn.microsoft.com/en-us/windows-server/storage/file-server/troubleshoot/detect-enable-and-disable-smbv1-v2-v3?tabs=server

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kyuis

Lyricist II

I managed to put my music library into my sound system. But when I try to access my file it says: no selection available. Can anyone help me?

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Roger Sherlock

Lyricist I

simple question - where is the fix and when - unacceptable update - please roll it back - fundamental to the entire Sonos rationale is playing your own music!

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PJJJ

Lyricist II

I had it all fixed...then again today not working again! Is anyone listening at Sonos! I can’t even add my music library now. Shessh!!!

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sisung

Lyricist I

Same here. Can't add my music which has been sitting in my system for some years. I am heartily sick of Sonos problems. They seem to eat up my life. I am a 79 year old tech user and manage pretty well but Sonos always defeats me or takes hours to sort out.
Time to dump you Sonos? Maybe.
Sort yourselves out.

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bernie_3

Contributor I

Music library returning in June.

How do you know this?

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