Updates removed my local music library and now I get Error code 913

La verdad es muy desalentadora que se cambie una App qu funciona perfectamente por una nueva App que no funciona. 

La solución a este error debe ser dada por SONOS, pues SONOS causé el error al cambiar al App. 

When I first bought Sonos 7-8 years ago, it was the best! Mostly worked seamlessly. Now whenever I open it, I hold my breath that something is array - speakers missing, Music Library missing. Sure enough, a few days ago my iTunes Music Library mysteriously disappeared.

After trying to troubleshoot this problem for a hour or so, I tried to use live chat during its advertised Sunday hours. Not available. So today (Monday) I called the support line. I waited 1 hour and 21 minutes for a tech to get on the call.  After 1 hour with the tech, she concluded that the problem was an Apple problem and that I needed to call Apple to ensure that my Apple user i.d. and password were accurate,

I knew they were, but I called anyway - and of course, after confirming the location of my music folder and password/user id., Apple directed me back to Sonos with a good explanation as to why I am having a SONOS software problem. So I will call again tomorrow and, problem, waste more time with them since it seems that I am one of many with this problem that is supposed to be fixed in “Mid June”.

Even if it is fixed, then when will the next soul-time sucking error occur?  Sonos has gone from “best in class” to absolutely terrible and unreliable. I am looking for alternatives that will work well with Apple. I am very open to suggestions. 

Hi all

Thanks to the many comprehensive suggestions I was able to get past error 913 and get my music library back!!

Although  things didn't work at first after a bit of work this is how mine got fixed.

I use a Windows 11 computer clicking on THIS PC THEN Right click on Music folder.

Next properties,  sharing, advanced sharing, permissions, clicked all 3 Full control, Change  and Read.

Click apply then OK

Go back to sharing page and click share.

I then added "Sonos Wireless Hifi System" and made sure it was clicked read and write under  permissions

Then click share 

Close that down and open the Sonos app

Click Manage

Then Music Library Settings

On this page click add

Then in the pop up box, My Music folder

For me it started to update and after 5  MINUTES I was listening to MY MUSIC!!

I am glad for your success, but I have a Mac - and I just spent another 2 hours on the phone with Sonos and, after going through endless screen share efforts (including various sharing permissions), the tech has elevated the problem to a “senior engineering tech” and they are supposed to send me an email to schedule a call.

Thus far, counting wait time, I have invested 4 ½ hours with Sonos over 2 days simply trying to get to my music which was evidently “disappeared” by their most recent update. And they have made zero progress in achieving my modest goal.

Sonos is a mess. And my music library is being held hostage by their terrible software.  In any case, if the senior tech is able to solve my problem, I will provide “the rest of the story”.

Since I haven’t received any follow-up email, I thought I’d get on Live Chat and provide a case # in the faint hope of getting a status report. The website says “Representatives are Available” and the timeframe is until 11 pm ET (or 8 PT; it’s 1:30 pm PT as we speak). I get the bot and ask for a live agent. The reply is “Our live chat agents aren't available at the moment, but you can reach our team on the phone by calling (800) 680-2345 for assistance.”  Righto!  You can call and wait for well over an hour to get someone who has no idea how to solve the 913 problem. 

I know I am sounding plain crabby now, but I seriously want to warn any potential Sonos buyers away from making a purchase at this time. The system is NOT reliable and support is exceptionally hard to reach - and when you finally reach them, they appear ill-equipped to solve a problem that has undoubtedly effected thousands of users. In fact, they don’t even seem to know (or admit) that it is a nationwide problem. 

I got all excited for nothing - I checked to see if they ever released the promised update. They did… Except I still get the same error code and can’t access my library folders. I think it’s clear Sonos is just giving us all the middle finger now.

Dear Sonos, regarding error code 913 how is your update fix coming along? Chop chop.

En el año 2015 compré mi primer SONOS y desde entonces he continuado adquiriendo otros altavoces SONOS. Actualmente tengo 5 altavoces. Siempre me ha parecido genial.

Lamentablemente, en los últimos seis meses, la aplicación de SONOS presenta constantes desactivaciones. Sin embargo, lo peor es el cambio de la App SONOS, pues esta es notablemente deficiente respecto a la versión anterior, con el agravante de la imposibilidad de acceder a la propia biblioteca de música, que en mi caso contiene más de 21.000 canciones, a las que no he podido acceder desde SONOS desde hace un mes.

Lo que no tiene justificación alguna es que SONOS no ha hecho nada para solucionar este problema, lo cual deja un muy mal sabor a quienes hemos sido fieles seguidores de SONOS desde hace tantos años.

La obligación legal, ética y comercial de SONOS es solucionar este problema de inmediato.

I really feel for you guys.

I found this fix with a few tweeks did it for me on my Windows computer, but I see hundreds if not thousands with other devices having real issues.

I am still not confident that my fix will last.

I had similar experiences to others with customer “Services”.

When they couldn’t help me and gave me a number to call, after waiting for about 20 minutes I got told they would ring me back as the wait time was140 minutes!

Never heard from them

The problem is how do we get them to hear, listen and act?

Regards

Jeff Banks