Updates removed my local music library and now I get Error code 913

Thanks Richard, I’ll check that out.  If you pursue it let us know you results.

Exact same issue - I think we are approaching class action lawsuit time.

Is it possible to roll back updates?

While I’m griping, I really hate manufacturers who are so disengaged they won’t answer these boards - Kind of like “You guys screwed up, you bought from us, now go figure it out for yourselves.”

Could they possibly be more cynical?

I’m hoping this is just some idiot tech team mistake and not some sort of strategic blackmail to force subscriptions to their services.

I was just commenting to my wife yesterday that since we’re moving to a new house we might want to consider moving away from Sonos for our whole house system. Man, did they make that a no-brainer or what?

Any lawyers out there?

Seriously - Does anyone know the process for launching a class-action lawsuit?

I have a couple of thousand $$$ invested in a music system that might as well be a toaster for all I can get out of it (except the toast part).

If someone has a way to file an action, count me in!

In the meantime, I have a Play 5 and four Play 1's I'm looking to offload.

I'm not a streaming music expert and have zero interest in any app or service other than streaming my own library of mp3's & mp4's from my PC (Windows 10) hard drive.

I do have iTunes (which I loathe) but I store most of my music independently and that's the music library these clowns zapped with their idiotic update.

I'm now actively looking for a solid (S)o-no(S) alternative for my new house - Any thoughts?

I understand the frustration, but this post is flip flopping too much.  Do you want to get your music library back, or are you dumping Sonos?  If the former, you first need to check if you are suing SMB v1 for sharing.  If you are, you need to enable SMB v2 or v3, because Sonos bowed to vocal security nuts and eliminated support for a supposedly “insecure” protocol that was never a concern for Sonos devices.  See this link for instructions on how to identify and change the SMB version in Windows:

https://learn.microsoft.com/en-us/windows-server/storage/file-server/troubleshoot/detect-enable-and-disable-smbv1-v2-v3?tabs=server

On a Dell Laptop - the resolution for  me was to disable SMB 1.0 / CIFS File Sharing Support.  I did not have to change any of my sharing settings. ( but did have to reboot)

Here is the fix for a PC. It takes two minutes:

1. Find a music folder that you want to “share” with SONOS (i.e. navigate to the folder on the PC).
2. Right click on the folder
3. Select “Properties” from menu
4. Select “Sharing” tab
5. Click “Share...” button (opens “Network Access” window)
6. Select your SONOS system from the pulldown menu in the center of the window.
7. Click “Share” button at the bottom of the “Network Access” window 
8. It took SONOS 10 minutes to add my library of 10K+ songs

 

It didn’t work for me after trying it several times.  Frustrating if we have to wait to June for a fix.  Bose looks better and better.

Here is the fix for a PC. It takes two minutes:

1. Find a music folder that you want to “share” with SONOS (i.e. navigate to the folder on the PC).
2. Right click on the folder
3. Select “Properties” from menu
4. Select “Sharing” tab
5. Click “Share...” button (opens “Network Access” window)
6. Select your SONOS system from the pulldown menu in the center of the window.
7. Click “Share” button at the bottom of the “Network Access” window 
8. It took SONOS 10 minutes to add my library of 10K+ songs

 

It didn’t work for me after trying it several times.  Frustrating if we have to wait to June for a fix.  Bose looks better and better.

Doesn't work for me either 

How to turn a full wifi system to silence in a single release and at same time prevent your loyal customers from using the previous working version. Why ? It’s just like a burglar came into my home and ripped off physical cables and connections from my hifi system, except that we are not in a physical world here but in a digital environment where the burglar and unscrupulous people in white collar taunt their customer, launching 0% tested versions. Unprecedented (but not the only issue since I own this system) 

I'm an audiophile, listening to my music library for hours ... everyday... My use case is exclusively based on a NAS Library system. It became unusable from a day to another. One by one all my controlling devices (Phone, PC, iPad) requested the installation of the rotten guilty version without any way to avoid the wall of silence. 

Who deserves to be spoiled like that after paying such an amount of money for a SONOS configuration ? How is it possible in 2024 ? Doing nothing after being alarmed by so many customers all over the world, on dozens of forums without providing a backup to the previous version : It's simply illegal.  Why should we wait for months to recover something we paid for ? 

The previous versions must be released immediately 

I have done all these things.  And then yes, it works… but only for one playlist or one album.  When that finishes, it does not work any more!   Beyond frustrating!!!!!

Thank you for the suggestions.  I’ve tried them, but no joy. Different error message now, and it gave me false hope by saying it was updating the library for 30 minutes.  God give me strength.

I was able resolve error 913 on my PC and reconnect Sonos to my NAS music library by disabling SMB1 in Windows (under Control Panel > Programs > Turn On Window Features) per Monica NoCo’s advice above AND setting my Synology NAS SMB settings to disable SMB1 and force SMB2/3 protocols.   I am now able to access the music library from the PC app and iphone app.