Contributor I

Answered

Sonos era 300 static, pop sound

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I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips.

I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it.

Anyone else notice this issue?

I’m hoping it’s a software issue, but I’m not waiting to see if it is

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Corry PAnswer

Sonos Staff

Hi @Musky75 et al

The recent software update (release date: 5/31/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

Edit: Corrected release date

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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J

jrennell

Lyricist III

@jrennell

thanks for the info

But isn't it strange that the Era100&300 have this same problem? Because they 2 speakers do not have the same hardware ??!

I think that makes a large assumption that they don’t share internal electronics of some kind that could be affected as one possibility. They are not identical but I would imagine they could have a lot of similarities for manufacturing, firmware and software integration reasons (as my speculation anyway).

D

Denni_86

Trending Lyricist I

@jrennell

thanks for the info

But isn't it strange that the Era100&300 have this same problem? Because they 2 speakers do not have the same hardware ??!

I think that makes a large assumption that they don’t share internal electronics of some kind that could be affected as one possibility. They are not identical but I would imagine they could have a lot of similarities for manufacturing, firmware and software integration reasons (as my speculation anyway).

ok yes makes sense…

has the support mentioned if there will be a statement or how it will go on ?

J

jrennell

Lyricist III

has the support mentioned if there will be a statement or how it will go on ?

Nothing was mentioned to me regarding this.

Zanellato Fabio

Lyricist III

However over time (1 month) something has changed. The first few days these crackling sounds were very frequent, but the situation improved day by day (the 15.3 update didn't help)... could it be a matter of "break-in" the electrical components? In the last week I rarely hear it, between yesterday and today at most 1/2 times (approximately) in 8 hours of listening…the first days it was 1/2 times (approximately) every 10 minutes…a big difference.

J

jrennell

Lyricist III

However over time (1 month) something has changed. The first few days these crackling sounds were very frequent, but the situation improved day by day (the 15.3 update didn't help)... could it be a matter of "break-in" the electrical components? In the last week I rarely hear it, between yesterday and today at most 1/2 times (approximately) in 8 hours of listening…the first days it was 1/2 times (approximately) every 10 minutes…a big difference.

I can also corroborate a similar experience with frequency being less recently than when I got the first pair. However my observations are across several different speakers so I can only provide some anecdotal data of improvement since first reporting when it was very frequent.

From the previous RMA pair #5 and #6, one was pretty bad and the other was comparably quite infrequent. The current pair #7 and #8 are similar in frequency to one another.

Ken_Griffiths

However over time (1 month) something has changed. The first few days these crackling sounds were very frequent, but the situation improved day by day (the 15.3 update didn't help)... could it be a matter of "break-in" the electrical components? In the last week I rarely hear it, between yesterday and today at most 1/2 times (approximately) in 8 hours of listening…the first days it was 1/2 times (approximately) every 10 minutes…a big difference.

Do you have automatic updates showing as enabled in the App? (Recommended) …If so, the device might also have received firmware updates downloaded in the background - their versions usually update in the device list when that happens (about box).

B

BJ2003

Lyricist III

I think its not hardware. Because as a separate speaker I hear nothing. only in stereo and surround

Zanellato Fabio

Lyricist III

However over time (1 month) something has changed. The first few days these crackling sounds were very frequent, but the situation improved day by day (the 15.3 update didn't help)... could it be a matter of "break-in" the electrical components? In the last week I rarely hear it, between yesterday and today at most 1/2 times (approximately) in 8 hours of listening…the first days it was 1/2 times (approximately) every 10 minutes…a big difference.

I can also corroborate a similar experience with frequency being less recently than when I got the first pair. However my observations are across several different speakers so I can only provide some anecdotal data of improvement since first reporting when it was very frequent.

From the previous RMA pair #5 and #6, one was pretty bad and the other was comparably quite infrequent. The current pair #7 and #8 are similar in frequency to one another.

I've had 5…now 4…all as 2 Arc surround. In fact, the more I go on, the more confused I am. I know a guy who has 2 Era300 paired with Beam Gen1 and he has never encountered this problem… I wonder if it only happens with some pairings… I don't know what to think anymore. But of 5 Era300 all have this problem…

Zanellato Fabio

Lyricist III

However over time (1 month) something has changed. The first few days these crackling sounds were very frequent, but the situation improved day by day (the 15.3 update didn't help)... could it be a matter of "break-in" the electrical components? In the last week I rarely hear it, between yesterday and today at most 1/2 times (approximately) in 8 hours of listening…the first days it was 1/2 times (approximately) every 10 minutes…a big difference.

Do you have automatic updates showing as enabled in the App? (Recommended) …If so, the device might also have received firmware updates downloaded in the background - their versions usually update in the device list when that happens (about box).

It is active, but the version is still 15.3…if I remember correctly it was 15.2 before. If there had been these updates you say I guess they would have changed the version… or not?

J

jrennell

Lyricist III

Do you have automatic updates showing as enabled in the App?

Yes, my system has the “Update Automatically” enabled.

I shared the version from the issue I had while using speakers #3, #4, #5 and #6

https://en.community.sonos.com/speakers-229128/sonos-era-300-static-pop-sound-6881431?postid=16654711#post16654711

It is the same version on the system currently as well

Version: 15.3 (build 72240060)
Hardware Version: 1.38.3.10-1.2
Series ID: A100

If my memory serves, this current build was released after I had reported the issue from #1 and #2. Sharing for curiosity, I’m definitely not in a position to confirm or deny the update had any effect on the issue. Comments in this thread from others reported the issue persisted on their speakers after updating however.

It seems without some more explicit indication from Sonos themselves we’d just be guessing at whether there’s a firmware/software component to the underlying issue and whether they’re attempting to resolve it that way. The Sonos folks should have a far better perspective on the reports, diagnostics and configurations of the affected units that have been reported so I trust they’ll isolate the issue and I’ll just have to be patient while they figure it out.

Hopefully the units that have been RMA’d so far are useful. I’m starting to feel some guilt burning through these units!

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