Sonos era 300 static, pop sound

No popping sounds here on my Era 300 so far…

Contacted Sonos support today regarding the issue. Nothing showed up in the diagnostics that I submitted then typically got the pop / crackle sound twice whilst on hold! (beginning of same song but third time it didn’t happen)

Doesn’t seem that I am eliglible for a replacement via Sonos and will have to contact the company I bought the speakers through. Don’t really want my money back as then I will have two very expensive coat hangers in corners of my room :-)

This is absolutely ridiculous. Sonos has gone so far downhill, with no sign of stopping. My partner and I were with the company from the start, but this was the last mistake; we have already begun investing in a hifi system—we’ve simply seen too much nonsense with Sonos and for too long. Patrick will drive this company into the ground if these are the kind of standards people to which people may look forward. 

Any updates?

@BJ2003 

nope had yesterday contact with sonos, there is nothing new, even a hardware failure can not be ruled out he said

In addition to the occasional pop’s I also do hear some strange sounds sometimes from certain content. Eg. while watching The Serpent on Netflix Episode 7 and 8 when some of the background music is playing I hear this cricket sounding chirp. Not sure if its an issue, actual effects or just how the Era’s decode the content 🙄

@Flare 

With my ERA100 I hear a very quiet crackling sound

I have that as well along with the occasional pop’s.😳 Hope at some point soon this is fixed with a software update..or if its H/W Sonos owns up, fixes it and replaces the units for those affected.

I just spoke with Sonos support once again as (continuing my case) speakers #7 and #8 also had the popping sounds. Interestingly these two seem to be the “best” as they pop far less frequently than the initial pair #1 and #2 I received. Regardless, they were able to collect some live diagnostics while I was on the phone with them and I was told they detected a hardware fault with the speakers.

It sounds like this has become a known issue for them, at least internally, and the engineering team is investigating the cause which again appears to be suspected as a hardware issue with an internal component. I’ll let Sonos communicate what they find either with individuals who call in or if they opt for a wider communication for affected customers-- that way I don’t share any misinformation while they investigate.

I would reiterate a prior comment of mine: if you are affected, I encourage you to take the time to capture a system diagnostic after experiencing the issue, documenting it best as you’re able to and contact Sonos support to report the issue. You will likely need to undergo an RMA for the unit(s) if they determine the issue is the same as the one I have evidently been encountering.

@jrennell 

thanks for the info

But isn't it strange that the Era100&300 have this same problem? Because they 2 speakers do not have the same hardware ??!