Contributor I

Play 5 Gen 1 won't connect after S1 update

48 replies
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After updating to S1 my Sonos system worked as usual by following an update to version 11.2.3, build 57381090, my play 5 Gen 1 will no longer connect. I’ve tried all the solutions as per the app to add a missing product, including the factory reset on the speaker and powering down router and hard wiring the speaker with ethernet cable.

I’m left with the mute and dash button flashing green.

Given the CEO of Sonos gave a written assurance that the old speakers would work with the new software, that must mean i’m due a new speaker from Sonos as clearly this is not the case.

Anyone else with this problem?

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Spatha

Lyricist I

Well at least I did not spend to much on my Sonos products. I only have 1 x Sonos Play5 Gen1 and now it does not work, regardless of method used to connect.

Sonos, please fix the IOS app (at least)!!!

My Play5 has become an expensive paper weight. Not a good image for a company who promised so much!

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SoyLG4u

Lyricist I

I’m knowledgeable about this very issue, and i tried to wire the Play5 directly to my router with a NIC cable and that seems to work. When on WiFi i cannot add it to my system setup. after running the same update is when i started having issue. the Funny thing is that I have 2 Play5 G1. i took the second one from storage. plugged in and i was happy it was working but then… I needed to do an update and guess what happened. the same exact thing, wifi stopped working. what ever code was put in that version to block the communications to get registered in Sonos cloud that was the change in the software which is the PROBLEM. NO ISSUES AS A long as I’ve had this system until this latest update. I’ve had these PLAY5’s as long as they have been out.

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shenjian0228

Lyricist I

I have the similar question. can’t add Play 5(gen 1) into the network.

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Tokyov

Lyricist I

Tried all methods— connecting to pc and router and reset. Spent 30 Minutes fighting with it only to conclude Sonos bricked this first gen play 5 if you ever change WiFi

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Sydbahp

Lyricist I

I have the exact same problem. Did the factory reset on play 5 gen 1

Green light flashing but can’t get it to connect to the app. Can’t find the product on app

tried all the trouble shooting someone pls help

Airgetlam

Plug the errant PLAY:5 in to the router with an Ethernet cable, then submit a system diagnostic , and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce

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Rndw5517

Lyricist I

If everyone is having the same problems(me to)its obviously software issues that need to be addressed.I’ve been chasing my tail trying to get my two play fives to connect.Plugging into router,temporarily WiFi that don’t work.COME ON SONOS!

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hugh effers

Lyricist I

Let me lend my voice to the chorus...

I spent MANY MANY thousands of dollars of gen 1 products so I am in no mood to buy gen 2 products which they are constantly trying to bum rush me over to. It looks like someone took over and said whoops we really didn’t think ahead to monetize this so they forced jammed us to now have to login and go through sonos to use products that we long since paid for so that they can sniff, peddle and control everything we do with the product. That’s patently shameful and outrageous scum-baggery. Furthermore they will not publish an overview of how their networks interconnect so that we could maybe just figure out where these problems (and I have had many) lie. Further still I just want the speakers to play music I select. That’s it. Would have been nice if I could feed the speakers directly from my PC or phone but cannot understand for the life of me why that feature was never introduced - but maybe if they shared how their networks are set up I might have some sympathy.

Lastly I do not need your suggestions, I do not need your play lists I do not need your radio I want you out of my pants and god help me if you are sharing my music selections or any other exploitable information (like my location - lord knows why that is all of a sudden necessary) with third parties and monetizing it in any way. I will in short never buy another Sonos system again if for no other reason than angry spite and tell others the same every chance I get.

Now I just moved two Gen 1 Play 5 speakers to a newly created network. One of them connected and the other cannot be detected using the exact same procedures. The speakers were paired on a previous network but despite factory resetting both the second speaker cannot be found and yes tried all of the childish suggestions. I waiting for a not obvious suggestion.

jgatie

Somebody should read the privacy statement before launching into a silly rant. At least then you could limit your bitch to things Sonos actually does.

PS - They use your location to geofence services and to list local radio. Oooooh, how nefarious of them! :rolling_eyes:

PPS - Come in here with that attitude and you'll be waiting a long time for your "not obvious suggestion". Merry Christmas!

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z3engineermedic

Contributor I

I am having the same issue. Paly 5 Gen 1 won’t hook up.! Reset, rebooted. spend an hour one the phone with tech support running diagostics. Nothing.

I am going to buy the new Gen 2 at a 30% trade in discount. Really like the products but i don’t like software glitch that was obviously designed into the update.

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