Contributor I

Answered

play 5 gen 1 not working w/ s1 nor s2 apps

20 replies
1979 views

Hello, I’m not able to use my somos play 5 gen 1 after completing all updates of apps and system.

S1 can find it as its wired to router but prompts using s2 app. And s2 app not able to see the system.

S1 iOS app is v11.2.5

S2 iOS app is v12.2.7

both iOS apps can see the play 5 gen 1, but each one highlights the other app to use it but none can supervise it.

My other Sonos play3 and One working fine with S2.

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Corry PAnswer

Sonos Staff

Hi @Kalamdi

Welcome to the Sonos Community!

Are you still having this problem? I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

If you’d like to try fix it by yourself, however, it may be best to factory reset the Play:5 and reset the S1 app and set them both up as a new system. That way, S2 will ignore the S1 system, and the S1 app will ignore the S2 system.

Note that if you do this, the speaker will no longer have any favourites or playlists that were created in the Sonos app.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

controlav

Lead Maestro

Confused by your description: you say “S1 can find it”, so that’s good. S2 “not able to see system”, as it is not S2 compatible, and that is expected.

You can cancel the “upgrade to S2” prompt that the S1 app shows, see other threads on that.

Not clear what the problem really is.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

K

KalamdiAuthor

Contributor I

Hello ControlAV, thanks for your time in stopping by. I apologies for the unclear message.

So yeah, s2 can find the play 5 gen 1 but prompt s1 to supervise. S1 won’t remove that non-stop message to switch to s2, there’s no button to remove that annoying unhelpful message. I’ve seen some of similar or identical issue at support forum, asking customer to remove the app notification via webpage. Is this the solution you’re referring to? If not how to remove that message?

controlav

Lead Maestro

To remove the annoying prompt from the S1 app:

System→System Tools →System Compatibility Check → Learn More → Continue Using S1 → Confirm

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

K

KalamdiAuthor

Contributor I

referencing the attached photo. I’ll not be able to navigate through the instruction provided above without removing this prompt message. I’ve tried to switch wifi off, it worked, message was removed yet the system button was grayed out, can’t be clicked. Enabled wifi again and message is back. I’m I doing it the wrong way? Sonos used to be super easy and neat, for past few months it’s being nothing but frustration and despair.

controlav

Lead Maestro

So what does “More options” or “Learn More” say?

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Corry PAnswer

Sonos Staff

Hi @Kalamdi

Welcome to the Sonos Community!

Are you still having this problem? I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

If you’d like to try fix it by yourself, however, it may be best to factory reset the Play:5 and reset the S1 app and set them both up as a new system. That way, S2 will ignore the S1 system, and the S1 app will ignore the S2 system.

Note that if you do this, the speaker will no longer have any favourites or playlists that were created in the Sonos app.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

I

ianmallon45

Lyricist III

I’m having terrible problems in the same area as described above. A few weeks ago my android app stopped working (strangely I can still play through laptop, so I know the devices work etc).

I fac reset S5 and had very limited success. I also have a beam which normally works on S1. But now can’t use anything.

I try to add to “existing network” = nothing

I then try to create new = nothing either.

I will attempt to re boot router again, which does tend to work (I don’t know how this makes a difference myself) and then the next day I have the same issues all over again.

Seriously considering going back into the loft and digging out all my cd’s and setting up my seperates system again. whats the point of a “convenient” system like a Sonos if it doesn’t blinkin well work !!!!! argghhhh….