Contributor I

Answered

play 5 gen 1 not working w/ s1 nor s2 apps

20 replies
1979 views

Hello, I’m not able to use my somos play 5 gen 1 after completing all updates of apps and system.

S1 can find it as its wired to router but prompts using s2 app. And s2 app not able to see the system.

S1 iOS app is v11.2.5

S2 iOS app is v12.2.7

both iOS apps can see the play 5 gen 1, but each one highlights the other app to use it but none can supervise it.

My other Sonos play3 and One working fine with S2.

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Corry PAnswer

Sonos Staff

Hi @Kalamdi

Welcome to the Sonos Community!

Are you still having this problem? I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

If you’d like to try fix it by yourself, however, it may be best to factory reset the Play:5 and reset the S1 app and set them both up as a new system. That way, S2 will ignore the S1 system, and the S1 app will ignore the S2 system.

Note that if you do this, the speaker will no longer have any favourites or playlists that were created in the Sonos app.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

I

ianmallon45

Lyricist III

wow- thanks a mil..

I

ianmallon45

Lyricist III

Maybe this was the reason that the bridge used to be a good idea !

but they wanted rid of it..

Airgetlam

I’d stay away from any BRIDGE at this point, and stick with a BOOST. It can run either S1 or S2 as needed, and has a better power supply, and is generally better, since it came out several years after the original BRIDGE design.

Bruce

I

ianmallon45

Lyricist III

Hello, do you know if changing my router would work for this?

really apprecaite your help! tks

controlav

Lead Maestro

Hello, do you know if changing my router would work for this?

really apprecaite your help! tks

For sure. Unless its an Asus router, which has its own Sonos compatibility issues.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

I

ianmallon45

Lyricist III

Hi, Actually it’s working again today - hey presto. Since I recorded the fault with BT only yesterday.

seems too much of a coincidence. and I don’t know what they have done!

controlav

Lead Maestro

Hi, Actually it’s working again today - hey presto. Since I recorded the fault with BT only yesterday.

seems too much of a coincidence. and I don’t know what they have done!

Probably random. I’ve seen no notice of BT fixing anything. Once one of your devices jumps to the other radio frequency, your problem will return.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

I

ianmallon45

Lyricist III

Agree it seems very random,. but it is now fixed and BT have “closed” my case. So I hope their fix works (whatever they did...)?

time will tell lol..

F

frankscar

Lyricist I

I’ve been having the same issues over the last couple of days where my Play:5 (gen 1) is non-existent on my S1 app so i need to re-set it up again and plug it directly to my router, etc. Works for a day and then in the morning i have to do the same thing again. Very frustrating!

Most recent diagnostic code 304457904. Got this code when it just stopped playing and lost control of the app, but it did come good again in a few minutes. Just tried going back into the S1 app and nope gone again “Sonos found Connect” message again!!!!! but music has just come on again automatically, weird!

Please help.

Ken_Griffiths

I’ve been having the same issues over the last couple of days where my Play:5 (gen 1) is non-existent on my S1 app so i need to re-set it up again and plug it directly to my router, etc. Works for a day and then in the morning i have to do the same thing again. Very frustrating!

Most recent diagnostic code 304457904. Got this code when it just stopped playing and lost control of the app, but it did come good again in a few minutes. Just tried going back into the S1 app and nope gone again “Sonos found Connect” message again!!!!! but music has just come on again automatically, weird!

Please help.

This could be anything from a WiFi connection (interference) issue, to a hardware problem. Is the speaker doing the same thing when it’s wired to the network, or if it’s moved nearer to the Router? If it continues, particularly when cabled aswell, then I would contact Sonos Support - they may need a further diagnostic report, whilst the device is actually connected and visible in the App. Here is a link to contact Sonos Support - LINK (if required).

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