Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 2,917 Topics
  • 15,002 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

  • 19
  • 92
Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
  • 1
  • 0
Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
  • 5
  • 6

2917 Topics

D
DavidJSAvid Contributor I
posted in Speakers

grouping 5hz and 2.4 hz

Hi allI’ve had the current set for a while now but recently I’ve experienced more connection issues than ever, despite no changes to my set up.  These are especially bad when grouping pairs of speakers with other ones.I’m on BT smart Hub 2 and I have to use the BT disks to get wifi around the house.Although I know these are not recommended , as above, it seems to have got worse recently.I’ve been digging through my wifi app and can see that some of my products connect using the 5hz band and others on the 2.4hz.Will that make a difference with the grouping and is it possible to make them all use the same?; I’ve read on here that 2.4 is better at reducing interference.Many thanks in advanceDavid

32
D
4 months ago
J
jellikitAvid Contributor I
asked in Speakers

access point mode on router not working on sonos one.

I have been battling this issue now for almost a year. I have 2 routers. The primary router is where the internet comes into my house. From there, I have an Ethernet cable that runs approximately 125 feet into my garage and connects to another router (R6900v2). I have problems with my Sonos speakers dropping connection in my garage. In my opinion they are trying to grab the signal from the primary router in the house. I have contacted Sonos, my ISP, and Netgear. No one seems to help. Sonos says put the garage router in Bridge mode. I have tried, but am not tech savvy enough to trouble shoot. When I’m bridge mode, I can not access internet. The last time I asked the Netgear community, I was told to run in access point mode. I have asked a few different techs at NETGEAR.  They confirm to put router in access point.  This does not work either. My speakers play for about 20-30 minutes and then drop. My ISP is no help at all. Can someone please help?!?!?  

30
Corry P
1 year ago
T
tatojContributor I
asked in Speakers

Era 100 Line-In Question, Single Speaker Delay?

I am considering getting a Era 100 to connect to my computer via the new USB-C Line-In. Before anyone jumps on me that it’s not its intended use, they actually mention it on the Era 100 product page it says: Line InUnlock new listening possibilitiesConnect a turntable, computer, or other audio source using an auxiliary cable and the Sonos Line-In Adapter. I understand the required sync delay when grouping rooms or wireless stereo pairs, but I’m hoping it’s less than 75ms for a single Line-In device with the new Era’s. I know most Sonos speakers there is a minimum 75ms delay introduced.  My question is, if you have a single Era 100 (not a wireless stereo pair, not grouped with any other rooms) connected via Line-In to a computer (or TV, or turntable) will you still get the 75ms delay, or is it lower?  Anyone with a single Era tested?  Since computer and turntable are being advertised as a feature of the Line-In and I know the delay was a discussed issue in the past using Sonos speakers

30
Airgetlam
9 months ago
P
PonchozContributor I
posted in Speakers

Poor product support

Sharing a recent experience with Sonos Support and lost confidence after a history of purchasing multiple products. The support issue we experienced relates to a known design weakness posted by many users across multiple channels, which is a power supply failure. In the fall, we experienced a power outage and after power to the house was restored we noticed three of our Sonos products would not turn on. Two (Playbar and Beam in separate rooms) were plugged into surge protectors and one (Play:3) directly into the wall. Three other products showed no issue. All are out of warranty but the Beam only just out. When I spoke with Support their best offer is to return to Sonos in exchange for a 30% discount code. So now we are asked to spend even more money to replace the products with a history of power supply quality issues across their portfolio.Does this sound reasonable?Thankfully, the Playbar was purchased from Costco, who took it back with a full refund. The others were purchased from

29
Bumper
8 months ago
A
AlphaVictorDeltaContributor II
asked in Speakers

"Unable to connect to Sonos Fix It "

My Sonos app suddenly stopped playing and will not connect to my players.  The app screen has this message that I've not seen during 5 years of consists use and many troubleshooting adventures, "Unable to connect to Sonos Fix It "  I've completed all  the troubleshooting recommendations I can find, and many improvisations.  Please help, I need my music, it creates my ambiance! Thank you. 

29
J
3 years ago
H
HK2300Trending Lyricist I
asked in Speakers

ONE SL - Does not reconnect when TV turned back on

Hi All,I read all the posts here including “can’t connect again” and none of them are identical to my question or issue.  My pair of One SLs work fine in connection with my Play 1 and Sub, until …I turn my TV off (the two SL units always stay turned on as they are on separate electrical outlets/circuits in different parts of the room Whenever the TV is turned back on for any watching, the Playbar and Sub connect just fine but the One SLs never reconnect.  Never. The only way to resolve this is for me to completely unplug all devices, let the TV sit one minute without electrical power to it, the turn on the TV then the two One SL units right after.  A few minutes later all is synced up and works fine.One might argue that this is an IP address issue or network issue but it’s not.  It’s consistent every time.  I can sync up all the units just fine if all are unplugged and plugged back in.  But once the TV alone is turned off (only the TV), when it’s turned back on the One SLs will not res

29
ratty
3 months ago
G
Greeneel78Avid Contributor I
asked in Speakers

Trueplay ios17

Why is Truplay still not supported on iPhones with ios17? It has been weeks now, and I am now actually on iOS 17.0.3……Sonos makes a big thing  about this feature yet they appear to not be in any rush to sort this!

29
Stanley_4
5 months ago
K
KeithandrewowenTrending Lyricist I
asked in Speakers

Samsung S22 cannot find Sonos system, but Samsung tablet and Google Assistant can

Hi allI have a multiroom system consisting of;Family Room: Arc connected via ethernet to network and via HDMI to Samsung TV. Also 2 x Symfonisk connected via WiFi acting as rearsKitchen: 2 x Symfonisk connected via WiFi acting as stereo pairLiving Room: 2 x Symfonisk connected via WiFi acting as stereo pairAll of these speakers are linked to Google Assistant accessible via Nest Hubs & speakers. I do not have Google Assistant enabled on the Sonos Arc.The Family Room is exclusively used as surround sound for the Samsung TVI usually control the other rooms via Google voice control (eg, "Hey Google play my rock playing on Kitchen"). This works fine and I can easily skip tracks, pause, stop and control volume via voice commands. If I wish to search for something specific I can bring up the Sonos app on my phone (Samsung S22 Ultra) or tablet (Samsung Tab S5E), whichever is closest to hand.For the past few months, my S22 is unable to find my Sonos system, and it appears greyed out in the

28
K
4 months ago
S
Siegfried_4Contributor I
posted in Speakers

[Feature Request] USB audio support - Era Speakers

Hi,Feature Request:Will it be possible to connect the new Era Speakers to Android, Windows etc. using USB audio instead of Line-In via adapter?This could result in better audio quality as well as less latency :)Regards

28
Ken_Griffiths
5 months ago
R
Ray 99999999Contributor I
asked in Speakers

Sonos Play:3 won't connect

I have a Sonos 1 and I am pretty happy with it.  I just bought a used 3 and I can't get it to connect my system.  I get to the point where it wants me to push my mute button to make the final connection and it never connects. I'll hold my finger on the mute button it will quick flash 3 or 4 times in a row then go back to regular flashing green and white at the same time. I even turned off my firewall thinking that might help. 

28
G
7 months ago
B
billqContributor I
asked in Speakers

Sonos has become really unstable over the last month or two

Hi - I have a connect amp, two play 3s and two two play 1s. Everything about the system has become really unreliable recently, the iOS app constantly attempts something and fails (e.g. ‘unable to play) and says to ‘try again’. Recently it’s been unable to play certain playlists too. The connect amp has been dropping in and out constantly. Has anyone else been seeing odd/bad behavior? I’ve tried restarting everything, restarting my router, restarting the wifi etc., and I probably try killing the app once every few days at a minimum. I have been a huge fan and promotor of Sonos, but this has become really frustrating, it kills the Sonos value prop of ‘just works’.

26
Airgetlam
27 days ago
S
StewyvdbContributor I
asked in Speakers

Sonos Era 100 : Unable to find product

I just bought the new Sonos Era 100, but during setup, the error message pops up:“Your Era 100 has been added, but may not appear in the system tab. If so unplug the power cord and plug it back in to finish setup”. I have done everything I possibly can to restart things, read all the threads etc, but the Era100 remains undetected. Is this a software fault or a hardware fault. Not ideal when you are spending so much money on something that does not work efficiently.  Think I might just return it for something that works more simply.

26
A
1 month ago
P
Pietje PukTrending Lyricist I
posted in Speakers

Fix for Sonos Play:5 with very low volume

Hello Forum,I just fixed a play 5 which was having very low sound at max volume settings. Scanning through the forum I see many other posts but no fix. The issue is not the amp but the fact that the 24V for the amp stage is not triggered when you select "play". There is a mosfet (Q27621) switching the 24V power to the amp stage. This mosfet could be dead or, like in my case, the signal feeding the gate of this mosfet not getting applied. There is a small circuitry near the mosfet, tracing this back leads to the large CPU board  connector. Just before reaching the connector there is a 10kOhm resistor (R27835) which was dead in my case. I replaced it by an "old fashion" one which can take some more power. I hope this will help some folks to give their Play 5 a 2nd life. Good luck! 

26
S
2 years ago
T
ThekideoTrending Lyricist I
asked in Speakers

One SL turns off after 1 hour

not sure if I’m posting in the right section ……Please help. I have a R7350 Nighthawk system with download speed 411.12 Mbps & upload 22.13 Mbps. I have (2) Sonos one SL. The problem is after playing for an hour the music stops. The light on the top of the speaker is white. I have made about 10 calls when submitting diagnostic code. At first I was told to contact my network provider . Changed channel setting still no difference. All speakers show on my network & are on 2.4 GHZ. speakers are about 15-20 feet from router open floor plan. Not to sure what to do at this point. Any assistance would be appreciated. Extremely frustrating when you call and it like they are reading off the same que card. The latest was told to delete everything and reinstall ...yup same result….Please help!!

26
106rallye
1 year ago
B
Bradley FoleyContributor I
posted in Speakers

Is customer support at sonos terrible?

I have tried to find a resolution today for my SL one as it keeps dropping out whilst the others are find, playing music delayed and having reverb. Sonos say its interference, though all other sonos equipment works. They have been quite rude and instead of escalating have left me on hold for 90 minutes to then hang up.   

26
ratty
8 months ago
J
JeroenkeiContributor I
asked in Speakers

Sonos Play:1 on dualband wifi with same SSID

Hi, I recently moved into a furnished apartment that has a dualband WiFi, but the SSID for the 2.4 and 5 GHz is the same (and I cannot change it). Now, I am unable to set up my Sonos Play:1, it just stays in the loop of trying to find the Sonos when I try to set it up. My phone can switch between 2.4 and 5 but even when it’s on 2.4 it cannot set up the Sonos. I now have it wired but this means I have to put the Sonos speaker in the hallway which clearly is not ideal. Even when wired I cannot update the Sonos speaker with the WiFi information.I have searched the forum and tried some of the suggestions but haven’t been able to find a solution.Best,Jeroen

26
Ken_Griffiths
1 year ago
S
stiTrending Lyricist I
asked in Speakers

Can start a stream only from one device, others won't start

I have an odd issue which keeps me going crazy for a few months now. I am using the following devices spread across our house:Play:1 Bathroom Play:1 Office (wired) Play:1 Kitchen Playbar Livingroom (wired) Sub Livingroom Initially I had only the Playbar wired, the rest connected through WiFi.As I kept loosing some Play:1 repeatedly, I changed to SonosNet completely. Hence I have removed any WiFi configuration, wired Play:1 in the office too. All devices show WM: 0 and I never lost any Play:1 anymore.Unfortunately I have the situation, that I can only start a stream (doesn’t matter if TuneIn Station or Spotify) from Play:1 in the office​​. On any other device I see the “Play Icon” changing for 1 second and going back to Stop immediately. What I have to do, start the stream in Play:1 office, group the other speakers into it, then remove the Play:1 in the office again. This way I can stream music in the other rooms. I already have reset all devices and reconfigured them, it didn’t help.Al

25
S
4 months ago
S
smigma8Contributor I
asked in Speakers

Sonos Play 5 Stereo Pair Line-In Problem

Hello All,New to Sonos and the community.I purchased two Sonos 5 Speakers.  I have them setup (via wireless) with the app and was able to successfully put them into a “Stereo Pair”.  This works perfectly when playing Spotify, Pandora, etc.  The issue I am having is with the Line-In from my Turntable.   I have the new AT-LP120XBT-USB and have it connected directly to the Line-In of the Left Sonos 5.  I only ever get sound out of that speaker.  If I move the Line-In to the right speaker - I don’t ever get sound out of the right speaker.  Is this by design?I also notice in the app, that it does correctly show the Line-In connected to the respective speaker, but for the life of me, I can’t get it to play in stereo which is very disappointing.Can anyone offer any assistance?  Thanks!

25
S
2 years ago
I
irpq11Contributor I
asked in Speakers

Solid orange light

My play 5 will not pair. It will flash green but when I try and pair it the light goes to orange and it will not pair. If overheating it is not due to conditions and it has never overheated before. Sits on an open table temp controlled room.

25
Edward R
4 years ago
BOL74
BOL74Avid Contributor I
posted in Speakers

Stands for Sonos Five

Hello All Good People I have been planning to purcase two pair of speakers in near future,and one of the two pairs would most likely be the Sonos Five’s.If i buy these….what brand stands are you prefere to use. I belive there is Flexson,Mountson and Sanus by brand…and yes we are in Europe if somebody was wondering.And the Five’s will be in white colour.

25
Schlumpf
2 months ago
M
munichContributor I
posted in Speakers

Sonos Era 300 manufacturer defect

Hi @ All,Yesterday I received my pair of Sonos Era 300 and after I installed them on the stands I immediately noticed that the build quality of both speakers is not what I expect from Sonos as it seems that the backplate is somehow not even installed on both of my speakers.I googled it and it seems that this concert more people:https://www.reddit.com/r/sonos/comments/1253qem/era_300_manufacturer_defect/Can some Era 300 owners confirm that they also have this problem?  

25
I
6 months ago
T
traildogTrending Lyricist I
asked in Speakers

system reliability

I'm so disappointed with Sonos system right now.  We've spent a lot of money 💰💰💰💰 on our system.  Just had to throw that out first.  The problem we've been having for quite a while now is a connection problem.  Seems like this was not an issue until a couple years ago.  If we have one speaker running the system performs well.  If multiple speakers are running the system cuts out.  It's not a network problem.  It's a Sonos problem.  I've just about given up on the system 

25
Ken_Griffiths
10 months ago
S
shannong57Trending Lyricist I
asked in Speakers

Play 5 won't show up in app

I recently added a Beam 2 to my system and ever since my Play 5 disappeared from my system.  My system consistes of S2 App1 - Beam (Gen 2)2 - Play:11 - Sonos 1 w/Alexa1 - Play 5 (Gen1) Following is what I’ve tried so far:Factory reset the Play 5 and go through the setup process again on wireless Factory reset the Play 5 and go through the setup process again hard wired Reset Wireless AP’s, Switch, Firewall, Modem Powered down ALL Sonos devices; Then factory reset the Play 5 and go through the setup process again hard wired. Powered down ALL Sonos devices except Beam which is hard wired; Then factory reset the Play 5 and go through the setup process again hard wired. Powered down ALL Wireless devices including ALL Sonos; Flushed ALL DHCP leases and rebooted the Wireless AP’s, then Factory reset the Play 5 and go through the setup process again hard wired.  This one took me about 90 min. :-(None of this has resulted in the Play 5 showing up in the app.  I’ve confirmed the Play 5 is defia

25
Ken_Griffiths
2 years ago
F
Fran DContributor I
asked in Speakers

using upgraded speakers

I upgraded two Series 5 speakers, that were both suitable for Sonos App 2.0. Thinking I now have 4 speakers that can all work on the new operating system. However, the two older series 5 speakers cannot be added to the same network anymore? Tried factory resets (after which they are visible to the app, but warning appears: 'they may not show up in your system, just unplug and plug back in', but never actually show up in my system. Sonos upgrade program states you can continue to use the upgraded speakers, but can they be used in the same network as the new speakers? I have not be able to add them to the system… What am I doing wrong?

25
J
2 years ago
H
HumanoAlexContributor I
asked in Speakers

Bluetooth connected but no sound - Era 100

I just purchased my Era 100 to connect it to a Samsung Monitor. The speaker connected to my iPhone and iPad perfectly but not with the monitor.The monitor does not have bluetooth so I bought a bluetooth transmitter and it works perfectly with my AirPods and Sony earphones but not with the speaker. The Sonos app indicates that it's connected to the BT transmitter but there is no sound. I also tried to connect the speaker with a 3.5 mm jack and nothing, no sound. do I need to buy a better BT transmitter? I bought a random one from Amazon or do I need the Sonos in-line adapter?

25
106rallye
1 month ago
Terms & ConditionsCookie settings