Contributor II

Answered

EQ not functioning on new app

18 replies
9095 views

Under system settings the EQ control for a pair of SONOS ONE speakers doesn’t work. I can move the sliders but there is no effect on the sound. If I try adjust L/R balance nothing happens. Also if I set the volume limit to 90% when I leave system settings and then return it is back to ‘off’.

Any clues anyone?

The new app seems to be unfinished. Very poor UX and as a heavily invested SONOS user I’m really not impressed.

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stevensedgxAnswer

Contributor II

Update. I logged out. Deleted the app and its data. Reinstalled later in the day. It seems the EQ is now working after doing this.

Maybe a clean install of the app is a better option than the update. Worth trying??

thanks

R

Rclemmow

Lyricist I

I have the same problem with the updated app - EQ controls have no effect. Come on Sonos - don’t release an update, and urge me to install it, unless it works.

B

BaffledAF

Lyricist I

Same thing happens when trying to add myTuner radio stations to favourites. It says 'added to favourites', then I go to favourites and nothing has been added. Also, icon links to radio stations don't work and show a 'something went wrong' message.

Yes, something went wrong. The project manager for the new app rollout went completely wrong and should never be allowed to work in the business again.

N

NickBLFC

Contributor I

Same problem for me after updating the app!

stevensedgxAuthorAnswer

Contributor II

Update. I logged out. Deleted the app and its data. Reinstalled later in the day. It seems the EQ is now working after doing this.

Maybe a clean install of the app is a better option than the update. Worth trying??

thanks

U

Untouchable

Lyricist III

Update. I logged out. Deleted the app and its data. Reinstalled later in the day. It seems the EQ is now working after doing this.

Maybe a clean install of the app is a better option than the update. Worth trying??

thanks

Worked like a charm, thank you good sir!

M

Martsky

Lyricist I

Unfortunately this did not work for me...

E

Erkan91

Lyricist I

Tried to delete and reinstall…didn’t work…

How can you make a s***** new app and release it before it’s finished?? The old one was great!

Loved Sonos for a long time..now starting to look for alternatives in my new place, expensive items and an app that doesn’t work as it should.

Moderator Note: Modified in accordance with the Community Code of Conduct.

stevensedgxAuthor

Contributor II

Unfortunately this did not work for me...

Sorry 😔

E

Erikbornhoft

Contributor I

Same problem. Has never been working. Sonos does not care

M

Made it

Contributor I

Same issue with getting sub output to work on Amp, tried power cycle, uninstalling and reinstalling app - nothing - what a mess. Worked fine before app and associated firmware updates

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