Contributor II

Answered

EQ not functioning on new app

18 replies
9095 views

Under system settings the EQ control for a pair of SONOS ONE speakers doesn’t work. I can move the sliders but there is no effect on the sound. If I try adjust L/R balance nothing happens. Also if I set the volume limit to 90% when I leave system settings and then return it is back to ‘off’.

Any clues anyone?

The new app seems to be unfinished. Very poor UX and as a heavily invested SONOS user I’m really not impressed.

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stevensedgxAnswer

Contributor II

Update. I logged out. Deleted the app and its data. Reinstalled later in the day. It seems the EQ is now working after doing this.

Maybe a clean install of the app is a better option than the update. Worth trying??

thanks

Show previous replies

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Erikbornhoft

Contributor I

Same here. i have had sonos in 8 years. It’s never been working

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anatolie

Lyricist I

Same issue here. I saw all the negative reviews on the app but I mainly used it for initial setup and left the EQ untouched in the past, so didn’t think too much of it.

Recently upgraded my office from stereo One SLs to stereo Era 100 and Sub Mini, occasionally the right Era 100 and Sub Mini will disconnect and just the left Era 100 will play music. Incredibly infuriating as multiple restarts of the speakers/sub don’t fix it, until it randomly does.

That being said, noticed today the EQ in my app is all reset to zero when debugging that and changing the settings does nothing. Tried app re-install and nothing. The room is not even showing up in my Sonos MacOS app where I could successfully adjust the EQ before.

Baffling they released the app in this state given many consider these products a premium consumer home audio product… hope they fix soon.

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User212179

Contributor I

Update. I logged out. Deleted the app and its data. Reinstalled later in the day. It seems the EQ is now working after doing this.

Maybe a clean install of the app is a better option than the update. Worth trying??

thanks

this worked for me also! Thanks for posting your solution :)

J

jessewsmith

Lyricist I

So finally updated to latest sonos app and the EQ / Sound function doesn’t even show up on any of my speakers that allows me to change treble/bass, etc. Any help is appreciated!

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Pistcokmonster

Lyricist III

Under system settings the EQ control for a pair of SONOS ONE speakers doesn’t work. I can move the sliders but there is no effect on the sound. If I try adjust L/R balance nothing happens. Also if I set the volume limit to 90% when I leave system settings and then return it is back to ‘off’.

Any clues anyone?

The new app seems to be unfinished. Very poor UX and as a heavily invested SONOS user I’m really not impressed.

Im desperate I’ll try anything. And clean copies always work better than patches. I cant believe i havent tried this. Thanks

I

ilyam6

Contributor I

Works for me by just logging out and logging in to the Sonos app.

I haven't deleted the app and its data. I just don't want this hassle. I wanted to start with something simple first. The EQ is now responding well.Thanks for your first advice.

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Stuee

Lyricist I

Same issue here. Thanks for the tip! I deleted the app, reinstalled, logged in and hey presto the EQ works 🙏

Did the TruePlay tuning which made it sound like absolute dog poo so turned that off, making the EQ really useful for basic colouring.

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Nigel_57

Trending Lyricist I

Same problem here on iPhone - adjusting the EQ controls suddenly didn’t have any effect. I deleted the app and all app data, then reinstalled it (build version 80.06.03 for iPhone). All EQ controls are now functioning properly again.

(Note: not sure whether it's of any significance, but installing this version to fix the problem didn’t request a hardware update, as is often the case…)

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