An error occurred while adding songs to the queue (701)

Hello everyone. Thanks for reaching out about this. If you are still having problems with this, please submit a diagnostic report and reply with the seven-digit confirmation number it gives at the end. Additionally, please let me know about the size of the queue being added to. Queues that exceed 500 items can, at times, give a 1002 error.

Thanks!

I submitted a report:

8450468

Thanks!

Hi there, Trashykats. Thanks for posting and welcome to the Community. It seems the connectivity in your system is strong. What exactly are you experiencing and what do you do to encounter the problem? The more details we have, the better we can assist.

Hi, I own 2 sonos players and had the same issue for couple of days with just one of them. I tried moving the failing player closer to the router and resetting the wireless setup several times with unsuccessful results. After reading KeithN comment above I tried to send the diagnostic report, but I got again an error saying it couldn't be sent at the moment (:S).

Finally what I did was to disconnect the working player, leaving in the sonos system exclusively the one failing, then I tried resetting the wireless setup and this time it worked. Luck ?

I submitted a report. Happens sporadically when adding a song to an empty queue. 8466656

Hi, I own 2 sonos players and had the same issue for couple of days with just one of them. I tried moving the failing player closer to the router and resetting the wireless setup several times with unsuccessful results. After reading KeithN comment above I tried to send the diagnostic report, but I got again an error saying it couldn't be sent at the moment (:S).

Finally what I did was to disconnect the working player, leaving in the sonos system exclusively the one failing, then I tried resetting the wireless setup and this time it worked. Luck ?

Perhaps a stroke of luck, more likely an IP address conflict, though! Can you keep an eye on this and let us know how you're getting on?

I submitted a report. Happens sporadically when adding a song to an empty queue. 8466656

Hi, Larissa. Sounds like it could be "network latency". Essentially, there is so much information moving across the network at that moment, that the intended information can't reach the Sonos component. Does this predominantly happen when other people are on the premises? Are any of your devices near enough the router that we could wire one of them in? This would provide a far more reliable connection and enable you to separate the Sonos traffic from the rest of whatever's passing over your wireless network.

I was getting the 701 error tonight on any song that wasn't inside a folder. I moved a song into a folder, boom, added right to playlist with no 701 error. Any song I tried to add not in a sub folder (inside a main folder...for instance JAZZ folder, with several sub folders of albums and then some one-off singles)...those one-off singles kept throwing the 701 error. Once I moved them into a subfolder of the main folder (Jazz), the added to the queue and no 701 error. Not sure I've seen this behavior before, but not sure that I've tried adding a single not in a subfolder (album). Hopefully this will help someone, although I don't think this is the intended behavior and is likely a BUG.

I've been getting this with Classical Archives via the Sonos application under Windoze 10 on a laptop. NO obvious problems when swapping quickly to a browser to check speed of pages popping up and interestingly, though it has also happened playing tracks from Spotify, it has happened with Classical Archives (with seemingly any album or track I try to play) but almost immediately swapping to Spotify has not produced the same error. A couple of times I've also had 1002 as the error code and both seem to be about Sonos not feeling it can add what I want to play to the queue. The queue has been completely empty every time. This started a few weeks ago and has been intermittent but thoroughly irritating since. I've submitted a diagnostic report ("Your confirmation number is: 8481189") I continue to be very unimpressed by Sonos robustness. I hope you will fix this latest problem, which I feel sure is a s'ware bug, soon. I'm clearly not the only person getting this.

8485340.

I only have the 701/1002 issue with one of my Play:1 (Svart Play:1).

cpsyctc: Thanks for the diagnostic report. Based on my findings the system as a whole is having a hard time maintaining a steady connection to the wireless network. Is it possible to plug one of these Sonos devices into the router via Ethernet cable?

Tommy_5: The diagnostic report you submitted shows that you have a number of different wireless extenders and Sonos is having a problem getting data along the network. You may find it advantageous to give our support technicians a call. They are able to set up a remote session and get a closer look at the network to see how Sonos can work a bit more reliably. Thanks!