Contributor I

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An error occurred while adding songs to the queue (701)

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I can't play all my songs an error says "An error occurred while adding songs to the queue (701)" How do i fix it?

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Keith NAnswer

Sonos Staff

Hello everyone. Thanks for keeping the conversation going. In most cases, a 701 error points to a general connectivity problem. Normally, this will take a bit of troubleshooting regarding the network configuration and how Sonos is integrated. Submitting a diagnostic report can be helpful for the moderators to take a quick look and advise on next steps.

Alternatively, if you are looking for a more immediate method of troubleshooting, I'd recommend giving our support technicians a call to troubleshoot this in real time. They can set up a remote session and get a closer look at how data is being routed along the network.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

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Airgetlam

Have you tried connecting the PLAY:3 to your router with an ethernet cable? That might allow you to update it, along with submitting a diagnostic.

Bruce

Edward R

Retired Sonos Staff

Thanks for following up, Adam. I would recommend following Bruce's advice and failing that, I think it might be best that you get in touch with our support team via telephone. This way they can walk you through some troubleshooting steps to get back up and running.

Try searching our articles for help with your question: https://www.sonos.com/en/support

A

adamcherrington

Lyricist II

Having experienced the same issue with just one play:3 connected directly to the router (boost and all other Sonos unplugged) I will have to contact the support team via phone.

Airgetlam

Interesting. Would you be so kind as to post back here with the solution, so that others who are having a similar issue can learn from your experience? While I don't have an issue, I would be interested in understanding how it can be resolved.

Thanks!

Bruce

E

egarciac

Lyricist I

I am also receiving error 701. This happens when I try to play Spotify songs. On the Sonos app, I go to Browse > Spotify > Your Music > Songs > Shuffle All. I have a few thousand songs. When I play a playlist this doesn't happen. I have two Sonos 1 speakers. I have a diagnostic number: 327504241

T

tbt313

Lyricist III

SOLVED (for me anyway). I recently started having this same issue. I would get the error 701 - could not be added to queue. This only happened on Amazon and iTunes music. I have two playbar, sub, and surround systems. Both systems had the 701 issue.

I tried a factory reset on one system- no luck. I removed the music services and added them back - no luck. I removed my Philips hue (because I saw a post that it created interference) - no luck. Could not support diagnostic through app. Removed app, reinstalled it - no luck. Finally, on a complete whim I plugged an ethernet cable from the playbar on one system into a wireless access point that is next to it. At first that system completely disappeared from my Sonos app, then suddenly reappeared. I tried the Amazon and iTunes and they miraculously worked - on BOTH systems. Go figure.

I guess the lesson here, is continue to think of every possible scenario and when you are finally in complete desperation try the most illogical solution you can think of. It makes no sense, unless the fact the wireless access point was providing interference. But if that is true, why all of a sudden did it stop working after six months? Like I said, illogical but solved.

Keith NAnswer

Sonos Staff

Hello everyone. Thanks for keeping the conversation going. In most cases, a 701 error points to a general connectivity problem. Normally, this will take a bit of troubleshooting regarding the network configuration and how Sonos is integrated. Submitting a diagnostic report can be helpful for the moderators to take a quick look and advise on next steps.

Alternatively, if you are looking for a more immediate method of troubleshooting, I'd recommend giving our support technicians a call to troubleshoot this in real time. They can set up a remote session and get a closer look at how data is being routed along the network.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

M

mr.tdstone

Lyricist I

System worked fine for 4 years then all of a sudden 3 months ago, I started having all sorts of problems, Eventually had to reboot modem wifi daily to get sonos to work, then about a week ago, our iPhone's just cannot find sonos at all. I can still find it on my imac, but I can't play any music because sonos on my imac won't connect to Pandora or any other streaming service, despite my deleting them and re-adding them multiple times. Getting error 701, etc. I bought a boost and plugged that in directly to ethernet cable and reconnected my sonos speakers through that in case it was wireless interference. I replaced my modem in case that was getting flaky. Still not connecting. So frustrated! Prior to that, NOTHING changed in the system to make it go from great to not working except sonos software updates. Can't even submit a diagnostic, because sonos on my imac says it can't submit one, "try again later". Wifi is working fine. I can connect to internet just fine. All my other wireless products are working just fine. SOnos is an expensive paperweight. Sonos, what did you do to mess this up so bad?!?!?!? My system was working perfectly! Now I'm ready to throw it all in the trash & use bluetooth speakers.

C

chris_254

Lyricist I

Same here I cannot even play files from my drives- My music wont add to que I get error 701 or I get Queue is full when there is nothing in the queue I was an early adopter for many years this Sonos was reliable now I cant even play a single song- useless paperweights and speakers.

B

boernard

Lyricist I

I also have error 701. My diagnostic was sent under ID 1442836576

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