Contributor I

Answered

An error occurred while adding songs to the queue (701)

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I can't play all my songs an error says "An error occurred while adding songs to the queue (701)" How do i fix it?

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Keith NAnswer

Sonos Staff

Hello everyone. Thanks for keeping the conversation going. In most cases, a 701 error points to a general connectivity problem. Normally, this will take a bit of troubleshooting regarding the network configuration and how Sonos is integrated. Submitting a diagnostic report can be helpful for the moderators to take a quick look and advise on next steps.

Alternatively, if you are looking for a more immediate method of troubleshooting, I'd recommend giving our support technicians a call to troubleshoot this in real time. They can set up a remote session and get a closer look at how data is being routed along the network.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

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cpsyctc

Lyricist II

I wonder about that diagnostic report as there are no extenders on the wifi I use for Sonos and this computer: just the one Netgear Blackhawk R7000. Also, I can't see any telephone number I can use to contact your technicians (I'm in the UK).

Airgetlam

Here you go: call Sonos.

Bruce

Keith N

Sonos Staff

cpsyctc: I asked about plugging one of your Sonos devices into your router using an Ethernet cable. After doing so, please submit another diagnostic report and I can advise on next steps. If it would make it easier, you can give our technicians a call and they are happy to troubleshoot with you in real time. Our contact information can be found here: www.sonos.com/contact

Thanks!

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

C

cpsyctc

Lyricist II

It _would_ (perhaps) make it easier if I could call your technicians. Here is what the "Call us" button on the link you give shows me:
"+31888642300
Mon - Fri 10:00 - 18:00 CET

Singapore
800 852 6105
Mon - Fri 10am to 6pm AET

New Zealand
(06) 833 6925
Mon - Fri 10am to 6pm AET

Finland
0800 520290
Mon - Fri: 10:00 - 18:00 CET

UAE
+971 800 03570 3794
Mon - Fri: 11:00 AM – 7:00 PM (GST)"

I don't know where that first line refers to but it would be an overseas call for me so hugely expensive if I'm paying for the whole call.

I _would_ help if answers from sonos clearly differentiated which of us they are replying to. I have now plugged that sonos device into my broadband router but I have three devices (and the plan was to have more ... very definitely on hold), there is no ethernet near either of the other two and sonos were supposed to be wifi devices. I have submitted another diagnostic: 8491382. I look forward to someone giving me a way for me to give you my 'phone number privately and having someone call me and look like sorting it out.

Edward R

Retired Sonos Staff

Hi, cpsyctc. Depending on your browser settings, you can at times be redirected to the incorrect page. Here's our UK contact page.

Try searching our articles for help with your question: https://www.sonos.com/en/support

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jdhalv

Lyricist I

Hello everyone. Thanks for reaching out about this. If you are still having problems with this, please submit a diagnostic report and reply with the seven-digit confirmation number it gives at the end. Additionally, please let me know about the size of the queue being added to. Queues that exceed 500 items can, at times, give a 1002 error.

Thanks!

I am getting the 701 error suddenly. My confirmation number is 563109577.

Keith N

Sonos Staff

Hey there, jdhalv. Thanks for posting and welcome to the Community. Based on the diagnostic report you submitted, it seems that the entire system is having a hard time maintaining a steady connection to the network. Would you mind telling us a little more about your local network? What is the make and model of the router you have? Do you happen to have any access points or wireless extenders?

Thanks for clarifying.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

A

adamcherrington

Lyricist II

I get the same error when trying to add from amazon music or from tunein. Will not add spotify back as service. Only thing that plays is the TV via the playbar

Submit diagnostics does not work. Currently all devices except boost and single Play:3 connected.

Edward R

Retired Sonos Staff

Hi, adamcherrington. Thanks for your post. Can you please reboot your Sonos device(s), then your router, then attempt to submit a diagnostic once again and respond with the confirmation number? Many thanks in advance.

Try searching our articles for help with your question: https://www.sonos.com/en/support

A

adamcherrington

Lyricist II

Hi Edward, even after rebooting all devices and only powering on one play:3, I cannot even perform diagnostics. All I am able to do is, With my playbar connected, have the tv play to all speakers.

I get error 1101 when I try and online update.

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