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Keith N
Keith NAnswer
Sonos Staff
April 3, 2018
Hello everyone. Thanks for keeping the conversation going. In most cases, a 701 error points to a general connectivity problem. Normally, this will take a bit of troubleshooting regarding the network configuration and how Sonos is integrated. Submitting a diagnostic report can be helpful for the moderators to take a quick look and advise on next steps.

Alternatively, if you are looking for a more immediate method of troubleshooting, I'd recommend giving our support technicians a call to troubleshoot this in real time. They can set up a remote session and get a closer look at how data is being routed along the network.
Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

70 replies

Lyricist II
January 5, 2018
Also have this "An error occurred while adding songs to the queue (701)" error in Sonos app on my Mac whenever I try to play any track in my Music Library which is stored on a NAS. Otherwise my 3 x Play:5's are working normally - I can play TuneIn stations and Amazon Prime content fine. Anybody got any suggestions?
Lyricist III
January 11, 2018
Same "701 error" here. Hard to believe it's a network issue as the WiFi speed in my house is around 50mb for download/upload, and working just fine.

The "playlist play" seems buggy in my view. Same song works when played "individually", but it doesn't work via the playlist. Actually none of my playlists work anymore... But now while typing this message all of them started to work now. :?
Airgetlam
January 11, 2018
Just as a note, since I don't know anything about the 701 error, usually when the Sonos system is complaining about network speed, it's talking about your local network, i.e. the wifi, and not the speed from your router to the outside world, so the 50Mb upload/download speed isn't the issue, it's the ability of your speakers to communicate with your router.
Bruce
Lyricist I
January 13, 2018
Having the same issue here - error 701 - full wifi speed +50MB. Sonos -fix this please!!
Lyricist I
January 14, 2018
Same issue here 😞
Lyricist I
January 14, 2018
I get an error 1002 when adding songs to the queue, it won't play radio stations at all on Tunein. I was pleased with Sonos and bought another 3 to go with the one I had but lately they are just bloody ornaments, won’t play anything unless you spend an hour disconnecting the system then putting it back onto the Wi-Fi then failing and doing the same again over and over.

All I want to do is for them to do what I bought them for and play music without messing about for ages each time I want to use them. When you eventually get them working they sound good but for the price and all the messing about they are overpriced paperweights as they don't do much else. A waste of in excess of £500, I now make sure I warn everyone off Sonos as it is not worth the effort, it doesn’t seem to be the software a sometimes one phone will get them to make noise but the other won't
Contributor I
January 15, 2018
Same issue one hour ago after three days without using the system (two play:1 and one sub).
Playing from nas was ok but from spotify i received the 701 error.
I've all the three devices connected to the home wifi (fritzbox).
I've solved the problem switching off/on the power to the router and to the devices.
Lyricist I
January 24, 2018
I've got the same issue and tested at same time by mobile (android phone) and pc.
The mobile always got the issue with error 701, the pc never. After adding the songs to queue with the pc I could also manage it by mobile, then it should be related to mobile app, maybe a wrong "path" to the file archive/library
Lyricist I
January 27, 2018
Getting the 701 error here also. But I only started having this issue since setting up my new Echo Dot a few days ago, so I'm wondering if that's the cause. I've never had an issue playing songs before that setup. Could there be a compatibility issue with the Dot or is this just a coincidence?
Lyricist I
January 31, 2018
same error 701. Maybe number of playlist exceed 1000 will cause this error?